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Fragrance Buy has a rating of 4.8 stars from 5,692 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 19 days
I like purchasing products from Fragrance Buy. They do a great job of making good quality fragrances a little more affordable. My only quibble would be that I think they should offer free delivery, at least for orders over $100 or $150. I've order many products from them and they've always arrived quickly and in good shape.
I've been consistently impressed with the cologne selection and prices offered by this website. Their range of authentic colognes is fantastic, and the prices are among the best I've found. However, my satisfaction is marred by recurring shipping issues. My most recent order was supposed to arrive two days ago, but it's still stuck in another state. Despite creating a ticket and contacting the handler, the delay remains unresolved, and there's no clear explanation. This ongoing shipping problem has been inconvenient and frustrating, overshadowing the otherwise positive aspects of the business. I hope they can address these issues soon to improve their overall service. **Update:** Fragrancebuy reached out to me and threatened to deactivate my account after I posted two honest reviews for separate orders. They also asked me to revise my review. That speaks volumes.
Quick delivery and product came package safely... will buy again and again...
I've never had a negative experience with you guys thanks a lot.
Excellent and authentic quality for the right price
Authentic quality products and expedite shipping. There is a lot of quality variety of perfumes to choose from
Great as usual.
Since the 1st time I used this website, I became frequent visitor and loyal customer.
One of the best websites, and recently it has been my number one reach when i search for the best deals.
Exceptional choices. Great prices. Very good Loyalty Program. Safe and Secure shipping.
Very nice product selection and super fast shipping!
Overall experience was good. I don't have any complaints about my purchase.
Quick delivery ad great fragrances. Highly recommend
Very easy fast and efficient, and the prices are great
Great price point. Shipped and received quickly. No complaints.
Delivered well packaged for shipping and tamper proof is the best part.
The best shopping experience with Fragrancebuy. Well packaged for shipping my fragrances without worry of damaged merchandise. Keeps me well informed of Package tracking number.
I ordered two perfumes, but unfortunately, they were damaged during transport. The team at FragranceBuy was fantastic! They responded quickly and made the reordering process very easy. They truly value their customers, as demonstrated by their prompt and efficient service.
Can always find what I'm looking for and pay better price than department stores offer
Item arrived and was defective. The return process was also a joke. I was sick of spending time trying to correct the issue so lesson learned. Was excited for my first order and it was a total fail. An offer of a $20 gift card to correct the issue and keep the defective item. That is the dumbest thing I have ever heard. I will stick with other sellers.
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Excellent prices with quick delivery to the US. I order several times a year and try never to miss the Canada Day sale.
I really liked the experience of purchasing from this website.
I appreciate the awesome pricing and smooth fulfillment of my order. I was skeptical at first but everything worked out well. Looking forward to purchasing more from here when they stock what I want!
Always have a good experience shopping through FragranceBuy. Great service every time I ordered. I look forward to continued orders in the future.
Product arrived on time. Package was well made and arrived safely.
Always a positive experience and quick delivery any issues and assistance is there quite quickly.
Very happy with the service, no problem with anything on my first 5-6 orders usually on my door step in a week or so and packaging is very good. Highly recommend using fragrancebuy.ca
All products were as described very happy and great price
Quick delivery. Products received as advertised, and at a great price. Satisfied 👍🏼
Gain trust and grow your business with customer reviews.
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hi Jackson, we truly apologize for the defective item and the difficulties you experienced with our return process. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team