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Fragrance Buy has a rating of 4.8 stars from 5,692 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 19 days
I like purchasing products from Fragrance Buy. They do a great job of making good quality fragrances a little more affordable. My only quibble would be that I think they should offer free delivery, at least for orders over $100 or $150. I've order many products from them and they've always arrived quickly and in good shape.
I've been consistently impressed with the cologne selection and prices offered by this website. Their range of authentic colognes is fantastic, and the prices are among the best I've found. However, my satisfaction is marred by recurring shipping issues. My most recent order was supposed to arrive two days ago, but it's still stuck in another state. Despite creating a ticket and contacting the handler, the delay remains unresolved, and there's no clear explanation. This ongoing shipping problem has been inconvenient and frustrating, overshadowing the otherwise positive aspects of the business. I hope they can address these issues soon to improve their overall service. **Update:** Fragrancebuy reached out to me and threatened to deactivate my account after I posted two honest reviews for separate orders. They also asked me to revise my review. That speaks volumes.
I've already lost count of how many times I ordered from Fragrancebuy and, so far, I've been left 100% satisfied.
Will be buying more.
I've been hesitant buying niche fragrances at first, worrying about originality. But after my first purchase I never looked back. Perfumes are original. The shipping is fast. So far, I'm very satisfied with my experience.
Since I became a customer I have made Fragrancebuy my go to when looking for a new fragrance. I recommend this site to all my friends and family.
Fragrancebuy has great service and prices. Will continue using them as my discounted go to online store.
My order was delivered super fast. Packaging is really great. Will buy again!
I received the perfumes faster than I thought. Very reliable
I order the blue dior addict and i received the other one
Price was ok
The code restrictions suck.
Shipping is too slow to get out of the warehouse. It's your major advantage for your Canadian customers.
Hello Samuel, we sincerely apologize for the processing delay and dissatisfaction you've faced with our loyalty program. We truly apologize for the frustration, inconvenience, and disappointment these issues have caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
I have been satisfied with every aspect of your service so far. Everything I ordered arrived timely, and was wrapped well, so as not be be damaged in transit. The web-site I find to be user friendly and accurate, and the prices outstanding.
Very Good service fast drlivery produits i expected çant be better. I used your service earlier and will be back!
I was not happy with one perfume i bought did not smell that great almost like it was expired and the other perfume was kinda leaking on the sides. I did message and customer service was great but sending it back would cost me more. So not fully happy.
Why can't I track my package?
It gets here after a week (arrives at destinations on Thurdsay) and sits in the warehouse over the weekend and then maybe I get it? WTF
This has nothing to do with you (razor thin margins) as you keep whining about.
If I am on the West Coast and it takes over a week to get a small package here for $12.00 that I have to pay for, that's not acceptable.
Also why are you not giving a break to your top customers?
It's time for somebody to start a fragrance retail on the Westcoast, we are forgotten out
I think you need to stop this practice of only combining the coupon codes that work for you and not the customer. Even for long time customers, you treat them the same as a first time customer. Not good, am slowly looking at other alternatives. Fragrance.ca used to be pretty good, when you start playing games with the coupon codes and shipping the end result will be long tome customers leaving.
This site has my respect on a lot of levels, fragrances you can't get at other sites, great shipping, price point is very good. Customer satisfaction is very high, and its a Canadian site! I cannot recommend Fragrance Buy Canada enough :)
I always shop for new fragrances from frangrancebuy and I get really good prices. This time I got 200 ml bottle of Givenchy gentleman reserve prive for really good price. When I received my bottle it was in perfect condition as always. I never had any problems with frangrancebuy. I recommend everyone to buy fragrance from this website.
Delivery estimate was accurate, great selection of scents, and amazingly packaged! My package came right on time for my birthday, it was super fast :)
Perfume arrived promptly in a well packaged shipping box. Am always pleased when I order from fragrance buy. Thank you
Have been using Fragrance Buy since 2012. Service and product is always excellent. Keep up the great work.
Have been purchasing from Fragrance Buy since 2012 and the experience has been excellent. The products are always genuine and reasonably priced. They arrive quickly and safely, in proper packaging. In addition, love the rewards program; had enough "sprays" to get free shipping which is a great bonus. Highly recommend Fragrance Buy and refer them to friends and family whenever I get a chance!
We have been ordering from Fragrancebuy for over 10 years and our experience has always been fantastic. The items are always accurate; they are shipped quickly and packed very well. Highly recommend Frangrancebuy.
As always, Fragrancebuy delivers. Order was accurate and arrived quickly. I will keep buying from Fragrancebuy and keep recommending to my friends and family. Keep up the great work! Happy holidays!
I've been a loyal customer for 5 years and the experience and communication have been top tier since Day 1! The best overall selections of designers, niche, Middle Eastern fragrances in the game! They can take my money any day of the week haha.
This is my third time ordering with fragrance buy and I'm always satisfied. The turnover is amazing and the product is safe and secure upon delivery. I would recommend them 10x over to anyone who loves fragrances.
Very proud to have made this decision, an unmissable and impressive bottle from the Orto Parisi collection.
Excellent buy. It was everything I expected, the smell I still have to discover, finish understanding, but between so much brine and mineral. I feel like, seriously... The Titanic came into my house.
Shipping times and conditions of the perfume: 10/10.
Great price, fast shipping and excellent packaging! Thank you. Will buy again!
Very easy to navigate through the fragrances, good selection, fast shipping
I want to said something different but.my purchase never was completed...
Hello Brigitte, we sincerely apologize for the package being returned to sender and for the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team
A wonderful company. Keep up the good work. Loved my fragrances...
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Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Zaina, we truly apologize for the wrong item sent and for the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards.
The FragranceBuy Team