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Fragrance Buy has a rating of 4.8 stars from 6,100 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
The BOGO discount was applied to 2 lowest priced items, not alternating like in any other store. The second most expensive item should have been discounted. No free samples included as promised. The only reason I ordered from this store is once specific item which was in stock.
I've had several transactions with fragrancebuy, and they never fail!
Selection: 10
Price: 10
Packaging: 10
Speed: 10
It's always a pleasure dealing with this company.
Date of experience: July 18, 2024
I have purchased from fragrancebuy several times, and have had the best experience. Love the selections, love the prices, and love to see those little red boxes on my doorstep!
Date of experience: April 20, 2024
My order came promptly, and in great condition. I had an issue understanding the conversion process. Wrote an email and was quickly responded with an explanation. Looking forward to many more purchases!
Date of experience: March 13, 2023
I grabbed a few new perfumes I was eyeing up during the Canada Day sale. They have a great selection and great prices and I don't have to worry about any unexpected duty fees!
Date of experience: July 12, 2024
Fragbuy has been my go to over the years and I have recommended it to many people. Great collections and very good prices and reward system.
Date of experience: August 6, 2024
I enjoyed my unboxing experience and the care that when into packaging but it said my package would arrive within 5-10 business days and it did not it took much longer than that.
Date of experience: July 15, 2024
Got a few summer freshies in this haul. This is third order from Fragrance Buy. Too bad I wasn't the first 750 customers to receive a free gift during the Canada Day sale. I tried tho.
Date of experience: July 12, 2024
Fast delivery and always reliable and original products
Date of experience: August 25, 2024
I have been ordering perfume from FragranceBuy for years - probably 10 years. I have always had a great experience with the company and love that they are now offering Arabian perfumes.
Date of experience: July 4, 2024
I have been a customer of FragranceBuy.ca for years and it is a wonderful website. I have ordered many bottles of perfume and have never been disappointed.
Date of experience: June 3, 2024
Very positive. Will certainly buy again. I have been a very long-time customer.
Date of experience: April 27, 2024
Very happy with purchase and delivery service is exceptional. I will be back!
Date of experience: February 3, 2024
Very very good and great packaging!
Shipper was excellent!
Date of experience: December 21, 2022
Best discounter available. I've ordered from them several times and been more than satisfied every time. I have quite a collection and look forward to adding to it through FragranceBuy.ca
Date of experience: July 2, 2024
I have purchased from Fragrance Buy as few times now and I have to say they're my favorite website to purchase my perfumes! They always have the best prices and they package their boxes very securely.
Date of experience: June 10, 2024
Shipping was incredibly fast, pricing was the best, quality was incredible! Will be placing another order very soon!
Date of experience: August 4, 2024
I got an email in the middle of the night about a certain cologne that I've been searching for and couldn't find it unless I went to another country. Fragrance buy got it in and let me know about it and I purchased it on the spot! I Always buy from then
Date of experience: June 16, 2024
I am a little iffy about new online stores but this is a top notch website
Date of experience: August 19, 2024
Received the 3.4 oz bottle well packaged.within 4 days of purchase. The product is clearly contemporary stock as smells perfect and lasts as long as any I have had in the past.
Date of experience: July 3, 2024
Item arrived and was defective. The return process was also a joke. I was sick of spending time trying to correct the issue so lesson learned. Was excited for my first order and it was a total fail. An offer of a $20 gift card to correct the issue and keep the defective item. That is the dumbest thing I have ever heard. I will stick with other sellers.
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 12, 2024
What I like about FragranceBuy.ca is that I can get colognes I can't find at other merchants for a really good price. The shopping is experience is great and the website is laid out well.
Date of experience: July 15, 2024
Been shopping with them for all my fragrances fast shipping great price and great customer service 💯
Date of experience: July 27, 2024
Shipping was fast,and with good prices will definitely keep shopping at Fragrancebuy
Date of experience: October 14, 2023
I ordered Parfumes De Marley Greenly and Percival through FragranaceBuy because I get the best prices above all on this site and I'd other wise probably not buy or own so many high end niche fragrances. Fragrance buy makes it easy to order what you need always has a good selection of rare and niche products and I like that they have a point system that gives you even more discounts on top of those.
Date of experience: July 8, 2024
I can't be happier with my purchases if it weren't for Fragrance Buy I wouldn't be able to try so many amazing high end and hard to find fragrances. I appreciate the deals they provide and how well their packaging is handled. Highly recommend buying from this company for all your future fragrance needs. I tell friends and family all the time and it's like they just don't believe me until they see it for themselves then they are hooked. I've even got my barber and his clients into purchasing off this site primarily because of the great deals.
Date of experience: December 14, 2023
I have been satisfied with every aspect of your service so far. Everything I ordered arrived timely, and was wrapped well, so as not be be damaged in transit. The web-site I find to be user friendly and accurate, and the prices outstanding.
Date of experience: June 3, 2024
I love my perfume and my order was delivered within two days of order and I was kept up to date with delivery.
Date of experience: August 4, 2024
Prices are OK, packaging is very good. However shipping sometimes gets delayed. But, since these are non-essential items, I can live with it.
Date of experience: July 22, 2024
Pleasantly surprised with how fast and efficient the shipping was. I received my order in 2 days and loved the fragrance. Definitely going to order more!
Date of experience: July 7, 2024
Been shopping at FragranceBuy for a long time. Alway great selection and shipping has been very quick and reliable. Great job.
Date of experience: August 11, 2024
Swift Delivery and Right Product. My first time purchasing from them and glad i could get it from Fragrancebuy.ca
Date of experience: August 6, 2024
Why can't I track my package?
It gets here after a week (arrives at destinations on Thurdsay) and sits in the warehouse over the weekend and then maybe I get it? WTF
This has nothing to do with you (razor thin margins) as you keep whining about.
Date of experience: June 3, 2024
If I am on the West Coast and it takes over a week to get a small package here for $12.00 that I have to pay for, that's not acceptable.
Also why are you not giving a break to your top customers?
It's time for somebody to start a fragrance retail on the Westcoast, we are forgotten out
Date of experience: April 7, 2024
I think you need to stop this practice of only combining the coupon codes that work for you and not the customer. Even for long time customers, you treat them the same as a first time customer. Not good, am slowly looking at other alternatives. Fragrance.ca used to be pretty good, when you start playing games with the coupon codes and shipping the end result will be long tome customers leaving.
Date of experience: December 9, 2023
This site has my respect on a lot of levels, fragrances you can't get at other sites, great shipping, price point is very good. Customer satisfaction is very high, and its a Canadian site! I cannot recommend Fragrance Buy Canada enough :)
Date of experience: September 15, 2022
This is my third time ordering with fragrance buy and I'm always satisfied. The turnover is amazing and the product is safe and secure upon delivery. I would recommend them 10x over to anyone who loves fragrances.
Date of experience: June 4, 2024
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hi Jackson, we truly apologize for the defective item and the difficulties you experienced with our return process. We kindly reached out on help@fragbuy.ca and we kindly await your response.
Best regards,
The FragranceBuy Team