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    Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.7 stars from 6,113 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    298
  • Value
    306
  • Shipping
    307
  • Returns
    118
  • Quality
    300

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.6%
Positive
2,061
Neutral
15
Negative
103
View ratings trends
112
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How would you rate Fragrance Buy?
Top Positive Review

“Good quality”

Evan H.
1/2/25

Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.

Date of experience: 12/23/24
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Top Critical Review

“Would not chose this store over others”

Ilya P.
12/25/24

The BOGO discount was applied to 2 lowest priced items, not alternating like in any other store. The second most expensive item should have been discounted. No free samples included as promised. The only reason I ordered from this store is once specific item which was in stock.

Date of experience: 12/15/24
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Reviews (6,113)

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Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (67) quality products (51) customer service (555) rewards program (35)
Thumbnail of user annecatherinef
Canada
1 review
0 helpful votes
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April 12th, 2023
Verified purchase

They just reached out asking me for another phone number and email although ive already placed an order and never had such problem with other website to then inform me that i should use PayPal and until my order will be canceled

Date of experience: March 13, 2023

Thumbnail of user danielp2287
Canada
1 review
0 helpful votes
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March 6th, 2023
Verified purchase

Best website there is to buy fragrances. Huge variety and great prices. Shipping is always so fast and reliable. I've been buying with feagbuy since 2019 and never had any issues. Keep up the good work!

Service
Value
Shipping
Quality

Date of experience: March 6, 2023

Thumbnail of user karenb4924
Canada
1 review
0 helpful votes
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December 21st, 2023
Verified purchase
• Updated review

If I had to put my experience dealing with fragrance by in one word. It would be OUTSTANDING amazing product with good quality. Always the original brand prices that usually are cheaper than anybody. Else's an amazing customer service. No problem dealing with you and a very timely manner. And everything that I receive is always without damage or defect And super super fast delivery. I couldn't say more good things about the company and it will definitely be recommending to my friends and continuing to buy and grow my fragrance collection. Thank you so much for your amazing service.

Date of experience: December 21, 2023

Great products, great delivery service.
October 15th, 2023
Verified purchase
• Previous review

I just recently discovered fragrance buy and ever since. I have been ordering everything has come to me. Intact and without defect and extremely quick living in Canada. That is a true find. I will definitely be referring friends and shopping again myself. Thank you for the great service. And amazing prices.

Date of experience: October 15, 2023

Thumbnail of user brents493
Canada
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

Edit: FB reached out to me and made everything right. Maybe it was a new CS rep or a miscommunication on their side, but I am now happy and will continue to buy from FragranceBuy as they are IMO the best Canadian discounter by far. Great customer service to make things right.

I have purchased well over 100 bottles from FragranceBuy including many testers. FB always states "no cap" if a cap is not included with a tester. This was not stated in my case and my tester showed up without a cap. I emailed FB and they basically said "oops. You should have emailed us and asked". Nope. Maybe keep your descriptions consistent. On a cheap bottle, I am not worried about it. A very expensive 100ml bottle of Creed? I am not happy and suprised FragranceBuy really didn't care. I would not have bought it if I knew there was no cap.

Products used:
Kept the initial order after FB made things right.

Service
Value
Shipping
Returns
Quality

Date of experience: April 5, 2024

Thumbnail of user fahada296
Qatar
1 review
0 helpful votes
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October 26th, 2023
Verified purchase

I had an issue with an order and the customer service team contacted me quickly and resolved my problem as soon as possible.

Overall experience with the website is great so far based on all my previous orders. It offers many fragrances that are not available on other sites and on the market.

Date of experience: September 26, 2023

Thumbnail of user patriciad424
Canada
2 reviews
0 helpful votes
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April 20th, 2023
Verified purchase

In all the years I have been ordering from Frangrance buy I have only ever had one problem of the wrong item being shipped and it was taken care of immediately, quickest and best customer service ever. Always prompt at shipping my orders. This is a highly recommended company for all your scent needs.

Date of experience: April 20, 2023

Thumbnail of user tateh16
California
1 review
1 helpful vote
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June 24th, 2023
Verified purchase

I bought two pdm fragrances to give as a gift, FedEx had a delay and I contacted the service department about possibly not getting the fragrances in time. Zoya responded that she would leave a message to FedEx and have them expedited. And that they did! So so happy and thankful for that. Will be purchasing many more fragrances through the site because customer service like that goes a long way.

Date of experience: June 24, 2023

Thumbnail of user dawnp723
Canada
1 review
0 helpful votes
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May 13th, 2023
Verified purchase

I ordered a few fragrances from Fragrance Buy last week, and I was amazed at how quickly it arrived. The packaging was secure, ensuring the items were undamaged. The customer service was exceptional, as they kept me updated throughout the entire process. Overall, my experience with Fragrance Buy was outstanding, and I can't wait for my next purchase."

Date of experience: May 13, 2023

Thumbnail of user deeo167
Canada
1 review
0 helpful votes
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May 18th, 2023
Verified purchase

Fragrance buy has been amazing! From it's prices to it's selection of fragrances. I've been shooting out referrals to all my fam and friends. Only giving this 4 stars because I was spoiled on first purchase. First purchase 2 fragrances and 3 samples (discovered my next purchase this way)... Second purchase. 2 fragrances and no samples :( (sad face. Was looking forward to discovering something else I could buy). Other than that. Love it

Date of experience: May 18, 2023

Thumbnail of user nitint14
Canada
1 review
0 helpful votes
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January 5th, 2023
Verified purchase

I purchased PDM Pegasus during the Boxing Day sale and got the best deal than any other sites out there. Shipping was fast and received the product in 3 days. What else could I ask for. I'm digging my new cologne every day and I'm totally happy with my purchase. Thank you fragrancebuy. This will be my site to buy colognes.

Date of experience: January 5, 2023

Thumbnail of user jackf612
Washington
3 reviews
1 helpful vote
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January 31st, 2023
Verified purchase

I think you should put a couple samples with purchase for Eau Addict Members just show gesture of appreciation and we will buy them if we like them. Also arrange faster shipping for premium status too so we will buy more.

Date of experience: January 31, 2023

Thumbnail of user zachc238
New York
1 review
0 helpful votes
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November 16th, 2023
Verified purchase

It's crazy. Price was great. Packaging was A1. I was being a little impatient with shipping but it came quite fast. I now check fragrancebuy for everything over other sites. I will be ordering again. Thank you guys so much.

Date of experience: November 16, 2023

Thumbnail of user yousifr1
Michigan
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

Hello, my experience with shipping and receiving my package was perfect and quick! Thank you very much for a fast delivery! However, I did purchase 5 fragrances and was given only one sample. I am not upset about it or anything, however, I was just expecting to get more than one considering I purchased 5 fragrances. Moreover, without that small hiccup I believe that my experience with Fragrance Buy was great!

Date of experience: March 4, 2023

Thumbnail of user bradeng20
Canada
1 review
0 helpful votes
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March 3rd, 2024
Verified purchase

This was my first ever order from Fragrance Buy, and I do have to say it was amazing. Packaged shipped and arrived in not even 2-3 days and it was packaged with alot of care. The prices on this website are insane, I wish I had only found out way before. I will for sure stop going to Sephora and stuff for my fragrances from now on and shop here.

Date of experience: March 3, 2024

Thumbnail of user tahirp3
Canada
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

My experience with FragranceBuy has been superb! The best selection, pricing, packaging, and shipping in the biz.

Date of experience: June 28, 2024

Thumbnail of user karmonl
Canada
1 review
0 helpful votes
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June 19th, 2023
Verified purchase

Fragances were very well packaged. Fast and accurate shipping. Placed another order as soon as I received my first one. Very affordable and has such a wide selection of hard to find fragrances. 10/10 recommend.

Date of experience: June 19, 2023

Thumbnail of user manrajb
Canada
1 review
0 helpful votes
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April 20th, 2023
Verified purchase

I ordered over the weekend and received my fragrance within 2-3 business days. Very fast and efficient; + the prices are unmatched for buying fragrances in Canada! So happy I can get Juliette Has a Gun - Not a Perfume for almost half the price!

Date of experience: April 20, 2023

Thumbnail of user lyndonc8
Canada
2 reviews
0 helpful votes
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May 3rd, 2023
Verified purchase

Item came on time. The tracking was delayed so much the Item arrived before the tracking could catch up. My bottle was broken upon arrival. I bought a rare parfum so did not feel it necessary to try and get another bottle as it will likely be out of stock for a while. It still holds liquid, but the decorative leaf on the bottle had broken and allowed some liquid to spill all over the container.
UPDATE:
FragranceBuy had reached out to me and provided excellent customer service. I would be happy to do business with them again. I feel confident they will make right any future issues I may have.

Service
Value
Shipping
Quality

Date of experience: April 3, 2023

Thumbnail of user jordanm674
Maryland
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

Fragrance buy is 100% REAL! Don't miss out or second guess. They have amazing prices, a huge assortment and a ton of brands. They are very professional and ship very fast. From purchase to delivery here in US they used FedEx and it took about 3-4 business days.

Also, if you are someone like me that likes to budget a bit more, they have promotions and also allow you to split payments through payment services such as Afterpay.

Fragrance buy I WILL be back, you have a client for life.

Date of experience: January 24, 2023

Thumbnail of user brianh3400
Canada
1 review
0 helpful votes
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December 4th, 2023
Verified purchase

Fragrance Buy has been exceptionally reliable. The last order was submitted on a Thursday afternoon and was delivered the following Tuesday afternoon to my door… 3 days has been the norm for the last dozen or so purchases. (I live in a nearby city to their distribution location)

Good pricing, interesting discounts and secure packaging.

Date of experience: December 4, 2023

Thumbnail of user makalaa2
Canada
1 review
2 helpful votes
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July 11th, 2023
Verified purchase

I've been shopping with FragranceBuy for several years and have never had any issues. If I did have any concerns, customer service response has always been prompt and courteous. The last shipment arrived in reasonable time and well packaged. All items arrived safely. Thank you for offering affordable fragrances to perfume addicts like me! (over 250 fragrances in my collection)

Date of experience: July 11, 2023

Thumbnail of user michaelc8264
Illinois
1 review
0 helpful votes
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March 29th, 2023
Verified purchase

Not my first time ordering here. The only reason I took one star away was because one of my samples (Mercedes Benz Man) had only 3 or 4 dribbles in it. Couldn't really give it an honest test. Oh well.

Date of experience: March 29, 2023

Thumbnail of user kadens16
Canada
1 review
0 helpful votes
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April 7th, 2023
Verified purchase

Recently got into frangrances and here in Canada it's nice to have a discounter that offers such amazing deals especially so I can get my hands on some niche houses not available in store around my area. I really like the 99 cent extra fee for protection and a sample. I look forward to some of my fragrance wish list becoming available again.

Date of experience: April 7, 2023

Thumbnail of user zacharyg314
Canada
1 review
0 helpful votes
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January 15th, 2023
Verified purchase

The Givenchy Gentleman EdP Boiseé is an amazing fragrance. Delicate, yet masculine, with a lot of staying power. Delivery was speedy, and the packaging was extremely secure. I was just extremely disappointed to see Styrofoam cubes lining the box. I know there are economical, sustainable cushioning solutions out there. And I'm much happier when I can recycle something as opposed to tossing it in the garbage.

Date of experience: January 15, 2023

Thumbnail of user kekew6
AG
1 review
0 helpful votes
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January 21st, 2023
Verified purchase

I am satisfied with the order I placed it was delivered quickly all my products were intact no damages to boxes orders were correct. What I don't like is while I'm using the site it keeps kicking me off I have to wait until the next day to continue browsing

Date of experience: January 21, 2023

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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