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    Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.8 stars from 6,114 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    299
  • Value
    306
  • Shipping
    307
  • Returns
    118
  • Quality
    300

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.6%
Positive
2,063
Neutral
15
Negative
102
View ratings trends
112
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How would you rate Fragrance Buy?
Top Positive Review

“Good quality”

Evan H.
1/2/25

Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.

Date of experience: 12/23/24
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Top Critical Review

“Horrible service!”

Claudia L.
1/11/25

First time i order something from them and still waiting for my order to come. The courier company they deal with has been giving me the round around to deliver my package and still nothing. I asked fragrance for a refund because im fed up and they just totally ignored my email! Never again ordering from this place!

Date of experience: 1/1/25
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Reviews (6,114)

Rating

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Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (67) quality products (51) customer service (555) rewards program (35)
Thumbnail of user reginaldc131
Oklahoma
1 review
0 helpful votes
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August 20th, 2023
Verified purchase

I was really excited to receive these two bottles and get my nose of them as soon as possible. The Intense man didn't necessarily blow me away; probably because I had another copy cat that smelled similar a few years ago. Not saying it was a bad scent but I had forgotten about the other copy cat I've purchased before so I didn't get that wow most get when putting their nose on Creed Aventus for the first time. Now the Milestone was a little underwhelming for me on the initial opening. I didn't like how it smelled on my skin with the first spray, but once it hit the dry down I found myself enjoying the scent. I may give it chance before looking to sell it.

Products used:
Armaf Milestone
Armaf Intense man

Service
Value
Shipping
Quality

Date of experience: August 20, 2023

Thumbnail of user sarahp2050
Pennsylvania
1 review
0 helpful votes
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July 2nd, 2023
Verified purchase

Legit products for great prices! You can't beat the prices and the sales they have. On top of that, their processing and shipping time is faster than other fragrance discounters… even those based in the US. I also love that they have a rewards program that offers free shipping and discounts.

Date of experience: July 2, 2023

Thumbnail of user joaog44
Texas
1 review
0 helpful votes
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July 3rd, 2023
Verified purchase

Not much to say. At this point I think I have purchased 10-12 of the fragrances I own from Fragrancebuy and I am very happy about it. Very quick delivery (even though I live in Texas), great packaging, original products, and best of all, best prices. I've spent so much, I would appreciate a little bit more coupons

Date of experience: July 3, 2023

Thumbnail of user juliannen21
Canada
1 review
0 helpful votes
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May 23rd, 2023
Verified purchase

I'm extremely pleased with Fragrancebuy. Their products are as they describe and their shipping is incredibly fast. I would highly recommend this company to anyone that wants to purchase perfume/cologne, especially the ones that are hard to find or discontinued. Definitely my go to website!

Products used:
Prada Candy Kiss

Service
Value
Shipping
Quality

Date of experience: May 23, 2023

Thumbnail of user barbarat965
Canada
2 reviews
0 helpful votes
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September 3rd, 2023
Verified purchase

Ordered on a Sunday, arrived on a Monday. Love supporting Canadian businesses and avoiding duty fees. Always a pleasure to receive a red box. Even received a sample of Cartier La Panthere, which is something I did not expect. Buy fearlessly!

Date of experience: September 3, 2023

Thumbnail of user shawna339
Canada
1 review
0 helpful votes
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May 22nd, 2023
Verified purchase

The selection of different types of colognes and perfumes for his and hers is absolutely amazing. It's never ending. Always a great deal to start with and then another promotion on top. Kudos to the team.

Date of experience: May 22, 2023

Thumbnail of user randam19
Canada
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

I was very satisfied with my purchase and how fast the delivery was! I will definitely be buying more fragrances in the future from this website because it was a good price! I encourage this website to always put perfumes like Chanel and Parfums de Marly on sale so that I can continue purchasing them!

Service
Value
Shipping
Returns
Quality

Date of experience: February 16, 2023

Thumbnail of user gregorys1263
Ohio
1 review
0 helpful votes
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February 20th, 2023
Verified purchase

Whenever I view YouTube videos of my favorite trusted fragrance reviewers, I look on FragranceBuy to check if they have it first. Since I know thousands of others do the same thing, many times it's sold out. But I like the option of getting on the waiting list. And they are good about sending out emails when the fragrance supply has been replenished, whereas others don't.

Date of experience: February 20, 2023

Thumbnail of user j.r.s1
Texas
1 review
0 helpful votes
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February 9th, 2023
Verified purchase

And fast shipping. If they are sold out, just simply sign up for notifications and guess what happens? They notify you when it's in stock and you can get what you want but you better be fast, as everyone else is probably looking for the product if it's a hot seller. New stock all of the time. A+++

Date of experience: February 9, 2023

Thumbnail of user franky559
Michigan
1 review
0 helpful votes
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July 17th, 2024
Verified purchase
• Updated review

One reason I am a repeat customer is because of these are authentic fragrances and a great discount. Fragrancebuy has a customer for life!

Date of experience: July 7, 2024

OUTSTANDING!
March 28th, 2023
Verified purchase
• Previous review

I was 100% satisfied with the whole process. The prices were fantastic, the scents were exceptional and the quality was legitimate. Although some websites do not sell legitimate scents, Fragrance Buy is 100% authentic. I will definitely be buying more from them.

Date of experience: March 28, 2023

Thumbnail of user carmencitas7
Massachusetts
1 review
0 helpful votes
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January 24th, 2023
Verified purchase

I received all of the items ordered. All fragrances authentic. Delivery was fairly quick. I had an overall good experience with the site. The only thing is one of my fragrances came with a crooked label in front but I think that's more to do with the brand than the site. I will definitely order again from fragrance buy site.

Date of experience: January 24, 2023

Thumbnail of user ayoo22
Canada
1 review
0 helpful votes
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September 25th, 2023
Verified purchase

I'm not going to lie, the delivery times are pretty impressive, I hope to get more quick delivery like that in the future. And I can't but appreciate how low the prices are but the scents are amazing and just on point. They don't just smell good but lasts well, some even stays on the cloth even after washing them, it's that good! Gotta give them their flowers

Service
Value
Shipping
Quality

Date of experience: September 25, 2023

Thumbnail of user gg184
Tennessee
2 reviews
0 helpful votes
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June 19th, 2023
Verified purchase

I'm mostly satisfied with my shopping experience at Fragrance Buy. Shipping takes a while to reach me in the southern US, but I always receive my items in great condition and no issues. A lot of frags that I search for are out of stock, but most show up eventually. It's be great to get a notification when items come in stock again.

Date of experience: June 19, 2023

Thumbnail of user melaniam15
Canada
1 review
0 helpful votes
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July 10th, 2023
Verified purchase

I was happy to find the perfume I like at FragranceBuy that was discontinued in the retail store and have received my order within three or four days. It was packaged with care, very professional service. I like this company and the fact that it is Canadian, no cross border shipping, no duties. Prices are also slightly lower than in retail stores. I will certainly use them again.

Date of experience: July 10, 2023

Thumbnail of user augustusv3
Ohio
1 review
1 helpful vote
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March 9th, 2023
Verified purchase

Fragrance Buy is my favorite site to shop for fragrance. The site is very well organized, easy to search with clear prices listed for each item, and good use of categories. Shipping is good even with the issue of coming across the border (Canada/USA) and that has improved over time and is now really good. Their Loyalty program is good, and the rewards make it worth signing up. I love the variety of products and hope they continue to expand if possible.

Date of experience: March 9, 2023

Thumbnail of user donnab3372
California
1 review
0 helpful votes
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July 14th, 2023
Verified purchase

I ordered a bunch of items during a big sale. The confirmation email said that due to high volumes, shipments might be delayed. Nope! Got a confirmation of shipping within a few days and received my shipment from Canada within a week. I love ordering from Fragrance Buy.

Date of experience: July 14, 2023

Thumbnail of user ericl1668
Maryland
1 review
0 helpful votes
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July 28th, 2023
Verified purchase

I heard about this company over the internet and did not really know what to expect. I ran in to a problem with my first order and I found their customer service staff to be courteous and knowledgeable about the product. They took care of the issue I had in no time and the shipping was quicker than I anticipated. I like to smell great and stay within a reasonable budget and this company checks of both boxes. I had ordered from them a couple of times since the first interaction and I anticipate being a return customer.

Date of experience: July 28, 2023

Thumbnail of user peterm3272
Canada
1 review
0 helpful votes
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March 9th, 2024
Verified purchase

I like the fast purchase confirmation email, and shipping confirmation with tracking email that Fragrancebuy always gives me.
Tonnes of fragrance options, reasonable shipping rates, careful packaging of shipped items. Awesome. :)

Date of experience: March 9, 2024

Thumbnail of user caryr265
California
1 review
0 helpful votes
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December 12th, 2023
Verified purchase
• Updated review

I'm such a devoted fan of FragrancebuyCA because I find incredible deals on some of the best niche and designer fragrance. My collection has grown so much over the years because of their great prices. Always quality, authentic, and affordable!

Date of experience: December 12, 2023

My preferred fragrance store hands down
April 17th, 2023
Verified purchase
• Previous review

Fragrancebuy CA is where I look first to buy fragrances. There are always great designer and sometimes niche fragrances at a great discount. Shipment is pretty fast and either free or very reasonable. I've never been disappointed with any purchase or any customer service from Fragrancebuy CA.

Date of experience: April 17, 2023

Thumbnail of user adamb2034
Canada
1 review
0 helpful votes
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January 25th, 2024
Verified purchase

When my fragrances arrived, and I was unboxing them I opened bad boy cobalt in the atomizer, and cap were broken i've emailed them, but they still haven't gotten back to me. We'll see what happens but everything else was good. The employee that emailed me back was really nice about it and he offered to give me a $20 voucher and when I asked him if he can give me a $30 one he gave me it without question best fragrance website to ever buy from.

Products used:
All of them

Service
Value
Shipping
Returns
Quality

Date of experience: January 1, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hi Adam, we sincerely apologize for the damaged atomizer on the Bad Boy Cobalt, the delayed response, and the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user juliab1151
Canada
1 review
0 helpful votes
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March 19th, 2023
Verified purchase

Everything arrived in perfect condition in its original seal, they even threw in a free sample of a brand I've been wanting to try for a long time which was a nice surprise. Thanks for the amazing customer service!

Date of experience: March 19, 2023

Thumbnail of user all244
New Jersey
1 review
0 helpful votes
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August 3rd, 2023
Verified purchase

Cologne was exactly the same even down to the box. The only difference was the name. Everything came quickly and packaged very well. So happy to have this scent again, since the original maker discontinued it. Very Happy!

Products used:
Cologne

Service
Value
Shipping
Quality

Date of experience: August 3, 2023

Thumbnail of user ahmede239
Canada
1 review
0 helpful votes
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April 29th, 2023
Verified purchase

I recently purchased a fragrance from Fragrancebuy, but unfortunately it didn't suit my tastes. I reached out to their customer service team and they were incredibly understanding and helpful, accepting my return without any hassle. Thank you Fragrancebuy for your excellent customer service and understanding!

Service
Shipping
Returns

Date of experience: March 30, 2023

Thumbnail of user jasonj1170
California
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

I have used Fragrance Buy on several occasions and am to the point where I often wait for them to have something specific just so I can purchase it from them.

They have impeccable customer service and are outside the US so I enjoy not paying taxes. I had something rare break before it shipped and they replaced it, I also cancelled an order which they did for me without hesitation or issues.

Definitely the place I look at first for fragrances.

Date of experience: March 20, 2023

Thumbnail of user lucasv59
Florida
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

It delivered pretty quickly but the box was extremely hot when it got here. The perfume bottle itself was hot to the touch from sitting in the delivery vehicle all day. I hope this didn't ruin the perfume's scent or longevity :(

Date of experience: November 4, 2023

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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