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Fragrance Buy has a rating of 4.8 stars from 6,117 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.
First time i order something from them and still waiting for my order to come. The courier company they deal with has been giving me the round around to deliver my package and still nothing. I asked fragrance for a refund because im fed up and they just totally ignored my email! Never again ordering from this place!
It took about a week to arrive, but when it did I was pleasantly surprised. It was shipped safely and when I popped the top and smelled my first spray, I felt like a rockstar. Still no compliments, but I've only worn it out once. I guess we'll see in the future.
Date of experience: April 15, 2023
There is nothing wrong with the fragrance I ordered. However, when I first started ordering from the site, every delivery came with multiple samples. That is how I got a chance to smell rehab and purchased it. It is disappointing that the past few orders haven't been shipped with the free samples.
Date of experience: February 20, 2023
I am a rose and skull kind of guy. Love the smell and the skull bottle is a bonus. It's hard to find until I found this company. Price is excellent and shipping was right on point. I would give 10 stars if they can keep a stock of rose and skull for me.
Date of experience: April 28, 2023
This is my go to place to shop for fragrances. I shop with them almost weekly. They always have great prices and I can get in stock notifications for things that might be out of stock. Shipping does not take long! Everything is packaged well. I have not had a bad experience with Fragrancebuy.ca and I will always purchase from them.
Date of experience: January 28, 2024
Excellent and consistent service! I enjoy the rewards program and they have the best deals ever! I will always shop with Fragrance buy Canada
Date of experience: November 14, 2023
Very disappointed. It has been over two days with no reply to photos requested by Touayba of a leaky Paris Corner "When Souls Get High" bottle that was intended as a gift. Order #FB*******. Otherwise, I love the service and never had any problems previously. Hoping to get this matter resolved with satisfaction. Cheers!
Date of experience: June 27, 2023
My experience with fragbuy has been nothing short of amazing. Awesome prices on designer and nicker perfumes and fast delivery.
Issues are also quickly sorted out. Not that I've had many.
I recommend this site to my friends all the time.
Will continue to shop from here :)
Date of experience: January 17, 2023
I love your website and the shopping experience. I have placed several orders over the years and I love when my red box arrives. One time I ordered so much there was no red box but everything was present. Shipping is usually reasonable and the prices listed are fair
Date of experience: December 14, 2023
Placed a few large orders and my first package arrived nicely packaged and intact. Nice surprise coming home to!
Date of experience: November 11, 2023
Wonderful experience deal with fragrancebiy.ca, as one of my bottle was damaged. They refunded it right away. All the other ones are really great! Fragrancebuy.ca would be my go to website for now on! Thanks a million
Products used:
ASAD, 9 PM
Date of experience: January 20, 2023
Order 7 perfumes, non of them are authentic perfumes. Swiss Arabian Shaghaf Oud Tonka, Paris Corner Emir Valar Rifaaqat, Armaf Tres Jour (Ange Ou Demon Twist, Armaf La Rosa, Armaf Club Nuit Intense Women, Armaf Club De Nuit Untold (Red, Armaf Just Jack Simply Blanc,
Spend $305.35 on garbage! Wasted my money. They do not sell authentic quality. Not happy with the company at all. Buyer beware
Tip for consumers:
Buyer beware
Products used:
Haven’t heard back from customer service
* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 3, 2024
It's hard to find penhaligon coveted duchess rose. It's $400 on etiket, and no other place to buy. Here, it's only 315! Shipping using fedex is super fast.
Hope fragrancebuyca has more rare gem in the future.
Date of experience: November 19, 2023
It's always a pleasure to do business with Fragrancebuy.ca. I'm nearly always amazed at the extraordinary prices and availability of in demand fragrances. Shipping times are often better than many domestic US companies. I often wish Fragrancebuy would sell men's outerwear as well. You can't have everything, I suppose.
Date of experience: September 21, 2023
I've ordered before many times and usually my package arrives within 2 or 3 business days, if not a holiday. I was totally stunned when I placed an order around 9am and wow it got delivered the same day. And happy with my purchases once again. It's legit it's not knockoffs if you do have a bad bottle which can be expected even if you go to a high chain retail store it can happen, I have not in my experience. But I do know the CS will take care of it as soon they get the word. They reply quickly and solve the matter promptly. Been ordering through them now at least 8 yrs. Only thing wish they could put in a small little samples with the purchases
Date of experience: May 28, 2023
Love FragranceBuy, they're timely, and professional. However, their shipping partner for US deliveries is lackluster. Between constantly delayed shipping, and my last delivery arriving in a completely soaked box (the way it was handed to me by the driver) is pretty annoying. I thought my fragrances had broken, but they were in great shape besides being soaked with water.
Date of experience: January 21, 2023
First off, I have a fairly sizable fragrance collection (about 300 full size bottles, designer, niche, and independent). I've bought from at least 12 different online discounter, and I've been buying from FragranceBuy.ca for a few years now. Considering I'm in the US and they're in Canada, shipping is still pretty fast. The prices are consistently at or very near the cheapest anywhere, and with their bonus savings available to the "Fragbuy Crew" (their loyalty program) I'm able to pet much always either get free shipping, or save an extra 10% (or even more). I shop around. I look at prices on all their competitors; yet, I've bought from fragrancebuy more than any other discounter. That should tell you something about how good they are.
Date of experience: February 9, 2023
I regularly use Fragrancebuy for my scent purchases. They arrive within 5 business days, are carefully shipped and no complaints! I especially like the wishlist and ability to get an email if something returns to stock. Order with confidence!
Date of experience: June 18, 2023
This was my first time ordering from FragranceBuy.ca; & after over 2 years of being a registered user of the site, I finally pulled the trigger & made a purchase. Excellent!,There's No Other Way To Describe This Experience! From The Streamline of the Website, The Selections, The Pricing, The Checkout options, the Communication to the great Packaging, the Shipping & Delivery of my Order, which included a freebie! (thanks by the way) was all nothing short of how all companies should aspire to operate, conduct themselves & treat their customers. This was a true pleasure indeed. Thank-You FragranceBuy.ca, it appears that you gained a lifelong customer. Keep up the superb work ethic & fantastic customer service.
Date of experience: February 9, 2023
Dealing with FragranceBuy is always good. Service is great and the packages are sent in secure and sturdy boxes. The carry most things I look for but need to get a vintage section for frags heads like us that love our vintages
Date of experience: November 6, 2023
The reason why I chose this fragrance among all other Invictus' offerings is because this is a refreshing departure to the bubble gummy, super sweet and most times cloying scent that the Invictus line is known for with the exception of Invictus Aqua 2016 which is now sadly discontinued.
The sciage and longevity is exceptional on my skin, easily above 10 hours and on my clothes until I wash them.
This is just a devine scent which is fresh, great for any occasion, office safe and a huge compliment getter.
Fragrance Buy was exceptional at delivering it in record time, all items they sell are the real McCoy, it arrived exactly as described and in perfect condition.
I have never had a problem with this company since I started ordering products from them over 2 years ago, and I will gladly continue ordering delectable fragrances for years to come.
Thank you Fragrance Buy!
Robert R.
Toronto, Canada
Date of experience: August 6, 2023
Every time I visit the website, I feel like Ali Baba while he's entering the cave. I wish my pockets were infinite, so I can treat myself with every fragrance I wish to have. Otherwise, I love everything about FragranceBuy. The features, the prices, the choices, the alerts and the fast delivery. Thank you for making me travel through scents.
Date of experience: December 25, 2023
I recently ordered Parfums De Marly Kalan and Herod. My order came quickly and both were 100% authentic. One of the best discount fragrance sites out there. I will definitely be ordering more bottles through Fragrance Buy!
Date of experience: September 4, 2023
I love purchasing from FragranceBuy CA
The prices can't be beat.
Shipping is always fast and secure
Definitely will be purchasing more fragrances to add to my collection.
Date of experience: June 3, 2024
Great service. Will definitely purchase again from you guys!
Date of experience: December 25, 2022
I enjoy my experience with Fragbuy. They have all perfumes available and when those aren't in stock, I will always receive an email. Their coupons help me save each time on shipping and the delivery is VERY quick to Alberta. The wide variety of choice and great service is the best at Fragbuy. I filled up my collection with long-time wanted perfumes in a few months. Thank you!
Date of experience: December 25, 2023
Thank you for authentic fragrances I have been looking for a long time. The packaging was sealed and delivery was quicker than expected. I am already planning my second order!
Date of experience: October 28, 2022
I'm a very satisfied customer. Your service thus far has been empeccable. Your samples are always a very nice surprise with my insurance purchase. I look forward to more purchases in the future. Thank you FragranceBuy.
Date of experience: August 28, 2023
I probably spend way too much time on the website, adding things to my wish list. When I get those emails that a fragrance I've been looking for is re-stocked I end up tossing in a few more that I wanted into the shipment because it just makes sense- great pricing and things that I can't find everywhere.
I also trust fragrancebuy more than Amazon- I might be able to get it quicker on azon, but it will be more expensive and the third party seller is someone I've never heard of... I'd rather use FB.ca and get it from a trusted source, even if it takes around 2 weeks on average to get my package (due to customs).
Date of experience: April 6, 2023
Had been looking for amoroud wetstone. I was emailed that it was in stock and was able to snag one before it sold out again. Many sites take your email but you never hear from them. I've bought many fragrances from here. They do not disappoint:)
Date of experience: September 16, 2023
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hello Brenda, we truly apologize for the scent issue you are facing with the 7 fragrances from your order and the frustration, inconvenience, and disappointment this has caused.
We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.
We look forward to hearing back and resolving on help@fragbuy.ca
Best regards,
The FragranceBuy Team