Fragrance Buy

I never received my items. And when I reached out to fragrancebuy customer service, they told me to fill out a slew of forms. So I filled out the forms. And then they ghosted me. It's been almost a week and no response. I paid well over $100 for this order and never received anything. I even paid extra for shipping insurance just in case something like this happened. And yet, I am left with nothing. No refund, no fragrances.

Very excellent and competitive prices with a very smooth buying experience and flawless customer service with frequent updates on shipping and delivery time. Personally I'm very satisfied and will be coming back for more.

Shopped here several times over the year to to great pricing and fast shipping.

I have purchased from Fragrancebuy.ca many times and each time the transactions have been smooth and problem free. Products usually arrive within 3 days, packaging and overall service is great.
I would recommend them strongly as they have great options, stock and pricing.

Fedex failed to deliver my perfumes and is keeping them in a far-away location. This situation can be rectified by the seller which is FragranceBuy. I have emailed them twice and called them over 10 times in the past 3 days and haven't received a response.

My first time ordering. I was thrilled to be able to grab a fragrance I thought was long gone. SMOOTH transaction. I was provided with updates on my package the whole way. 5 STARS.
I will be back to order again soon.

Fragrancebuy.ca is the best prices and service. After placing the order, it arrives very quick, love it.

I have purchased at least 3 times prior. My email was part of the purchase for tracking.
I received no credit for the purchase rewards despite the automated telling me I had them at checkout.
Very disappointing

I ordered my two favourite fragrances, Hermann a mes Cotes and I am Trash. They were ordered just after midnight and delivered the SAME day. Outstanding. Always such a smooth and easy ordering and delivery process. Will always order again and again.

This is a great Fragrance company with a wide array of top quality products. The prices are very good the email notifications of restocked items is very helpful. I highly recommend them for all your Fragrance products.

Price and selection are excellent with Fragbuy. I certainly consider them to be among the best sites for getting rare and hard to find frags at decent prices.

My product was stolen and I never recipient it. You helped me recover my loss.

Decided to jump on their Cyber Monday sale for a tester bottle of Naxos for CAD199.

Due to the high volume of orders, there was no update for about a week. Finally, it got shipped and delivered in a week.

So far, so good, and no complaints but lots of patience. Thank you!

I love you guys. Delivery is always flawless, prices are unbeatable. You are the site I check first for any purchase. If you don't have it I usually wait until I can get it from you guys instead.Simply the best experience.

Customer support reached out to me to resolve the issue and I was given a full refund.

Original review *I emailed customer support a few hours after placing my order to cancel it and also called the following day to leave a voice message before it shipped and nobody responded fast enough to cancel before it shipped. There's also no option to cancel the order.

I wish fragrancebuy would have given me the free ship i forgot to add that code once i submitted my order its impossible to call these people they dont have a dedicated 800 number so revise your order once submitted sucks I love companies that make it easy to reach out to customer service after you place your order so they can make modifications

Not my first time using FragranceBuy and I'll continue to shop with them. They have a lot to choose from, old school, designer.to niche. All my fragrances were authentic and were packaged with the utmost care. They sent along a sample of Parfums de Marly Oriana which I enjoyed very much. I also found them priced very competitively.

At first I was a little skeptical about the FragranceBuy because I hadn't heard much of them; however, I'm glad I gave them a shot. The fragrances were authentic and sold at a reasonable price. Shipping was free and relatively quick. I don't have any complaints about my experience and I plan to purchase from them again.

Quick, well packed, so much fun blind buying different clones of originals that were reviewed YouTubes for a great price! A couple hundred bucks and you can get a haul off cheapies that are beats. Want a knockout? Oud for Supremacy.

Very satisfied of the customer service provided. Order was delivered in less than a week, in perfect condition and with a bonus gift. Best website I've ever ordered

I was looking to repurchase the Viktor & Rolf Flowerbomb (Bloom) perfume and was searching everywhere. So glad to find out this website and received a discount as well. The perfume came in a perfect condition and was fully well packaged.

I use Fragrancebuy.ca as my primary fragrance discounter due to their prices and inventory, which rarely can be beat. This particular shopping trip I purchased a bottle of Armani Eau de Nuit and a bottle of Guerlain L'Homme Ideal EDP. I received my bottles within a week, and as always, in perfect condition. I appreciate the care that Fragrancebuy.ca puts into shipping their fragrances. I will be back shortly as my wishlist is filling up.

While searching for a fragrance, I couldn't find a reasonable price & delivery options. I found Fragrance Buy on eBay but decide to buy direct once I found out they were located in Canada.
The only thing I would have appreciated was sharing the likely delivery time. The website and e-commerce showed 48 hrs to ship but in the end it took over a week. While I was waiting, there wasn't an update about the hold up.
In the end, the delivery was still 3-4 weeks faster than other sellers. So overall, I'm satisfied with the purchase and delivery.