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    Fragrance Buy

Fragrance Buy

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Overview

Fragrance Buy has a rating of 4.7 stars from 6,125 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.

  • Service
    299
  • Value
    306
  • Shipping
    307
  • Returns
    118
  • Quality
    299

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.7%
Positive
2,066
Neutral
13
Negative
103
View ratings trends
114
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How would you rate Fragrance Buy?
Top Positive Review

“Good quality”

Evan H.
1/2/25

Bought kismet magic and smells great, shipped in 5 days but ordered on Friday so Saturday and Sunday do not really count as they are not business days. I will never buy from retail again unless I have gift cards.

Date of experience: 12/23/24
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Top Critical Review

“Horrible service!”

Claudia L.
1/11/25

First time i order something from them and still waiting for my order to come. The courier company they deal with has been giving me the round around to deliver my package and still nothing. I asked fragrance for a refund because im fed up and they just totally ignored my email! Never again ordering from this place!

Date of experience: 1/1/25
See critical reviews

Reviews (6,125)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (74) loyalty program (51) delivery time (66) quality products (51) customer service (557) rewards program (35)
Thumbnail of user michaelr6503
Oregon
1 review
0 helpful votes
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December 12th, 2023
Verified purchase

Ordered a bottle of cologne and the bottle was damaged fragrancebuy reached out to me and made it right and then some I couldn't get over how quick their customer service team was to reach out to me hands-down the best customer service I've ever experienced during online shopping.

Service
Value
Shipping
Returns

Date of experience: November 18, 2023

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hi Michael, we sincerely apologize for the damaged fragrance received and the disappointment and inconvenience caused. We followed up on November 27th, we kindly await your reply on help@fragbuy.ca

Best regards,
The FragranceBuy Team

Thumbnail of user alis512
Canada
1 review
0 helpful votes
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September 16th, 2023
Verified purchase

I was away for my office work and could not pick my FedEx order on multiple occasions. I requested FedEx if I could pick up at any FedEx later in the day when I was available. I was told that shipment instructions don't allow them to store order at any of their locations. This was a painful experience when it comes to shipment and I was not able to pick it at any of my locations.
I am wondering if in the end, Signatures are not needed why can the packege not be held at FedEx locations on request of customer?

* Fragrance Buy attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: August 17, 2023

Thumbnail of user olgag246
Canada
1 review
0 helpful votes
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May 13th, 2024
Verified purchase
• Updated review

The parcel was delivered on the third day. The ability to track the progress of the parcel and the beautiful packaging made a good impression. Thank you very much!

Date of experience: May 3, 2024

Excellent service!
October 15th, 2023
Verified purchase
• Previous review

Excellent service, fast delivery. Very happy with the purchase! Thanks!

Date of experience: October 15, 2023

Thumbnail of user bradp409
Canada
1 review
0 helpful votes
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February 16th, 2023
Verified purchase

I purchased an Amouage fragrance from Fragrance buy at a great price. I probably saved myself $100. My package arrived in one week. I couldn't have asked for more. I will continue to use Fragrance buy from now on.

Date of experience: February 16, 2023

Thumbnail of user chucks440
Georgia
1 review
0 helpful votes
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April 6th, 2023
Verified purchase

Everything arrived on time. All fragrances arrived in good condition. I blind bought all the frgrances based on reviews and I am happy so far. I have only worn 3 out of the 5 I ordered, but ones I have worn have received compliments. I recommend FragranceBuy especially for the great prices and authentic products!

Date of experience: April 6, 2023

Thumbnail of user toledanoethan5
Canada
1 review
0 helpful votes
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November 6th, 2023

Don't get me wrong, Hawas is an amazing summer/spring scent. It opens with a blast of fruitiness, with the green apple being the most prominent. You then get a wave of aquatics, followed by the dense sweetness of the plum. As it dries down, it gets a bit spicer from the cardamom, but overall the fruitiness/sweetness is what you're mainly getting. All that being said, I do find that the performance and projection is lacking, as for me at least, the projection is relatively weak, and I get about 4 hours of longevity before it becomes a skin scent. Overall, solid scent, especially for the price, but tiktok overhyped it. 7/10

Date of experience: October 5, 2023

Thumbnail of user trentc43
Michigan
2 reviews
0 helpful votes
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May 19th, 2023
Verified purchase

The best prices the best packaging presentation ( this box is bomb proff) the best fragrance choices this company gets 5 stars and it doesnt hurt i get my orders in as little as 3-4 days under a week (im right across the water in michigan) my favorite site to order from

Date of experience: May 19, 2023

Thumbnail of user leslies1192
Canada
1 review
0 helpful votes
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October 31st, 2023
Verified purchase

From the time that I submit my order, I have the utmost confidence in the Fragrance Buy Team that the order will be processed correctly and delivered in a very timely manner and the experiences have always been perfect. This website also gives us a large selection to choose from when living in Canada.

Date of experience: October 31, 2023

Thumbnail of user piotrd74
Canada
1 review
0 helpful votes
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April 8th, 2023
Verified purchase

I recently purchased my first fragrance from Fragrancebuy. I have long been purchasing fragrances the "traditional" way through brick and mortar stores. I thought I would try purchasing through the Fragrancebuy website. I must say, I was very impressed and I think it may have changed the way I shop for fragrances. The selection and range of products is amazing. The price is better than any store, even during store sales. The shipping was flawless and the company they used (shippee) was super efficient and professional. I have extreme confidence in the system. I will be purchasing many more fragrances from fragrancebuy

Date of experience: April 8, 2023

Thumbnail of user sharonc2876
Canada
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

This perfume is so hard to find. Very happy that FB has it, and at a great discount too. Shipping very quick and professional. Ready for gifting to my friend for her birthday!

Date of experience: April 7, 2024

Thumbnail of user lukeg259
Canada
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

I ordered ultra male and it was delivered in only a few days. Packaging was well put together and safe. Great service.

Date of experience: June 7, 2024

Thumbnail of user lianal39
Canada
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

Have recently placed many orders on fragrancebuy.ca. Delivery/pkging is exceptional, customer care services r also some of the best. Fragrance buy also has some of the best prices on perfumes and also finds perfumes that r hard to find anywhere(rare gems)! Definitely recommend people give fragrancebuy.ca!

Date of experience: August 18, 2023

Thumbnail of user willc467
Virginia
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

Fragrancebuy.ca is easily one of the easiest sites to navigate with a very solid selection of fragrances at competitive prices. Will be an immediate go-to for me going forward.

Date of experience: April 2, 2024

Thumbnail of user froilanb3
Canada
1 review
0 helpful votes
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July 14th, 2023
Verified purchase

First canadian fragrance website i check for pricing and availability
Good loyalty program perks is really good like free shipping, free $25 - $50 gift cards, 10% discount, exclusive 48 hr sales( im on eau addict), promos like stackable coupons and many more

I know there are other frag sites like perfumeonline. Ca, maximumfragrance. Ca, and fragrance canada but fragrancebuy. Ca is just next level

Date of experience: July 14, 2023

Thumbnail of user tahirai
Canada
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

I ordered three perfumes, and they were delivered on time. Packing was excellent. I am so impressed by quailty and packaging of my perfumes. So for Best experince with fragrance buy. Highily Recommended.

Date of experience: February 3, 2023

Thumbnail of user beckyy51
Canada
1 review
0 helpful votes
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December 10th, 2023
Verified purchase

I have ordered ormonde jayne and carner barcelona. The ormonde j bottle broke and spilled. Have emailed customer service and got a response next day. They had refunded me approptiately even with the tax. I am very impressed with the prompt service with fragrance buy.

Date of experience: December 10, 2023

Thumbnail of user chrish3821
Indiana
1 review
0 helpful votes
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March 2nd, 2024
Verified purchase

Great experience all the way around. I didn't understand the Canadian vs US prices, was confused after checking out. I sent a email, they responded quickly and explained everything.

Date of experience: March 2, 2024

Thumbnail of user luisg810
Colorado
1 review
0 helpful votes
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February 9th, 2023
Verified purchase

Armaf untold gets extremely close to BK540. The only difference is that the armaf is more linear. Funny thing... with BK540, I tend to get nose fatigue, and I can't perceive it after a few hours; not with the Armaf. The armaf stays fairly noticeable beyond the 8 hour mark.

Date of experience: February 9, 2023

Thumbnail of user prestonm153
Indiana
1 review
0 helpful votes
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July 26th, 2024
Verified purchase

Everything came in perfect condition, and the packaging was very nice.

Date of experience: July 16, 2024

Thumbnail of user viviani29
California
2 reviews
0 helpful votes
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July 26th, 2024
Verified purchase

Loved my perfume selections and delivery to US was very well done.

Date of experience: July 16, 2024

Thumbnail of user tanakam3
Canada
1 review
0 helpful votes
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May 29th, 2023
Verified purchase

First of all you guys have the best shipping. I received my cologne well packaged and secured. Rasasi hawas has the best scent for me and l would recommend everybody to try it.

Tip for consumers:
You are amazing

Products used:
Colognes

Service
Value
Shipping
Quality

Date of experience: May 27, 2023

Thumbnail of user jong538
California
1 review
0 helpful votes
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June 14th, 2024
Verified purchase
• Updated review

I have never had any issues with fragrancebuy.ca. And frequent them often as their selections and prices are unmatched.

Date of experience: June 4, 2024

Great site and delivery service
November 11th, 2023
Verified purchase
• Previous review

I have never had a problem with selections or delivery. I will continue to shop and order from fragrancebuy, best fragrance site I have used!

Date of experience: November 11, 2023

Thumbnail of user kelvinp51
Canada
1 review
0 helpful votes
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October 4th, 2022
Verified purchase

So far they've delivered I'm expecting continuous top notch service. The delivery of my items were on time and so far the items look and smell great. Just made another purchase of about 5 bottles, i love the tester feature. Hoping this new order comes as quick as the first one did, really cant wait to try my fragrances out.

Tip for consumers:
trust em and read comments before purchase

Products used:
salvatore ferragamo

Service
Value
Shipping
Quality

Date of experience: October 3, 2022

Thumbnail of user rtchoquevaa
District of Columbia
1 review
0 helpful votes
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May 16th, 2024
Verified purchase
• Updated review

Just WOW! This a show stopper. If you love the EDT, then this takes it deeper, richer, ambery, boozy. Stays true to the original. And Fragrancebuy got this to me in the US in 3 days! U R da Bom!

Date of experience: May 6, 2024

Dior Homme Parfum
January 19th, 2024
Verified purchase
• Previous review

This rare and spectacular gem is almost never available and I'm ecstatic to have it in my collection. So, no surprise to find it at FragBuy. Best discounters in the business. Great selection, solid packaging, and fast response. I'll be back!

Date of experience: January 19, 2024

Fast, Secure, Complete
August 25th, 2023
Verified purchase
• Previous review

Thank you FragranceBuy.ca for having the most unique items in-stock and ready to deliver. Received two fragrances in a tightly wrapped and secure package in just a few days after ordering. Great selection and wonderful service - 5 stars and 10 thumbs up!

Date of experience: August 25, 2023

Thumbnail of user pj388
Arkansas
1 review
0 helpful votes
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November 27th, 2023

Worst business ive ever bought from by far, i purchased two Xerjoff and insurance totaling 270 USD. Upon recieving my package the bottom was soaked and reaked of cologne, i opened it up and behold the colognes had busted and broken all over the place. I took what pictures I could and contacted support. 2 days later they replied and by then I had tossed the box away and the trash had run. They would not refund me due to not having enough pictures calling me a liar. Horrible customer support i am extremely unhappy and was robbed of 270 USD. Had their customer support gotten back to me promptly or if they had an active number to call I could have easily provided proof. Why would I keep broken colognes anywhere but the trash?

Date of experience: November 20, 2023

Thumbnail of user harmeetk9
FragranceBuy K. – Fragrance Buy Rep

Hello, we're truly sorry to hear about your experience, and we completely understand your frustration. It’s incredibly disappointing to receive a damaged order, especially after spending a significant amount of money. We apologize for the way this has been handled. Regrettably, our third party insurance requires photos of the items and shipping box to process the claim. We kindly reached out on help@fragbuy.ca to discuss this issue further.

Best regards,
The FragranceBuy Team

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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