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Fragrance Buy has a rating of 4.7 stars from 6,128 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fragrance Buy most frequently mention customer service, great prices, and fast delivery. Fragrance Buy ranks 2nd among Perfume sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
This company absolutely sucks in my opinion and is ran by thieves. I ordered something a while back and never received it. They still wanted me to pay although I never received it. I wanted to make everything right, but they did not. So I disputed it with my credit card company because I refuse to pay for something I never received. They should have mailed me a replacement in which they didn't. What they did is ban me from ever doing business with them again. Absolutely a horrible way to do business. A legit company would want to resolve issues with people, but this company doesn't care if they screw you over or not.
Products used:
Nothing. I ordered cologne and never received it.
Date of experience: September 13, 2022
Simple straight forward experience. I keep coming back to FragranceBuy simply because they deliver as promised.
Good prices for true product and it is consistently delivered without issue.
Muchly appreciated.
Date of experience: December 11, 2023
Speechless, wonderfully so. Quick and positive response from customer service when I had to interact with them. Most important though, the prices can't be beaten 90% of the time
Date of experience: December 15, 2023
My package was empty. Perfume box only, no fragrance. I have never had this issue with fragrancebuy before though.
Date of experience: July 15, 2023
It's been over 3 weeks and have not received my package. Attempted to call and left message but no response. 1st time I've had an issue with the company
Date of experience: December 12, 2023
I got jimmy choo flash in 100ml (boxed). Usually the flash perfume comes in a blue bottle and you can see the bluish perfume liquid inside but when the perfume arrived the liquid inside was brown and the scent was sticky sweet.
All in all THE PERFUME WAS NOT ORIGINAL.
Date of experience: May 5, 2024
Hello Irum, we sincerely apologize for your experience with the Jimmy Choo Flash. It’s understandable to feel concerned when a product doesn’t match your expectations, especially regarding its appearance and scent.
We understand that in the online shopping world, it gets difficult and scary to identify the real fragrance sellers from the fakes. But when it comes to our reputation, FragranceBuy takes it seriously. We're not in the industry for the short-run. We're veterans and proud to showcase a 100% authenticity guarantee. Since we house all products ourselves at our warehouse, we take full quality control over our internal supply chain.
We kindly reached out on help@fragbuy.ca
Best regards,
The FragranceBuy Team
Excellent customer service, good pricing. A little cheap with the samples lol but Overall great experience i will keep buying from them and also recommend to others. Good job!
Date of experience: December 8, 2023
I love the collection, prices, services everything but a little work is needed on the website so that we can easily find the products.
Fav place to shop for perfumes.
Date of experience: December 23, 2023
It was my first order and took more than 10 days to reach, ok i understand is Christmas time so i won't say anything, hope the next order will be faster then i can give 5 stars
Thanks
Date of experience: December 12, 2023
Just arrived. Packing is beautiful!. Much better than the high end like in shoppers drugmart let's say a $200.00 Fragrance just a cheap box. This is Beautiful Art to be displayed on your perfume table etc. The bottle is huge! Gorgeous! Love at first spray! Not sure of the longevity yet but the scent is so good. Some say it's like L'enderdit? Maybe with a splash of Girl of Now. 100 ml! Excited to see reactions. I've ordered 3 Lattafa fragrances. 2 are fantastic. Have not received the 3rd yet. But I loooove this Fakhar
Date of experience: December 19, 2023
Very happy to have found this site. Perfumes are packed very safely, Very happy custommer I have already placed 2 more orders. Order arrived in 2 days. Package protection purchase for $0.99 highly recommended
Products used:
Perfume
Date of experience: July 24, 2023
That was one of the best online shopping experiences ever. Next day delivery and incredible product - couldn't ask for more. Will be back for a 3rd time soon!
Date of experience: April 6, 2024
I had an issue with my original order and customer service responded and resolved my issue within 24 hours. Never seen this type of service anywhere else.
Date of experience: April 15, 2024
Shipping was relatively fast and prompt customer service email response.Giving a 4 star because I loved 2 of 3 products, the ingredients in the 3 product is flaring up my allergies.
Date of experience: November 28, 2023
Genuine. Arrived in perfect condition. Prices are very competitive and excellent deal. No taxes. Excellent customer service. What else can I say. Thanks guys!
Date of experience: November 6, 2023
Great service, good packaging and got the package on time! I have bought previously also and enjoyed your services. Hopefully continue buying in future!
Date of experience: October 22, 2023
Everything was perfect, packed with care, and came fast. This is why I choose fragrance buy first always. Even gave me a niche sample which i appreciated seeing how I'm a addict tier. Thanks 5 stars
Date of experience: October 23, 2023
I got Dior Homme Intense which has been hard to come by. Delivery was great and fair pricing. Didn't love the $10 shopping fee, but it was reasonable.
Date of experience: October 9, 2023
Great first time buying experience with Fragrance Buy.
Everything arrived quickly and in perfect condition.
I will definitely be a returning customer.
Thanks for great service.
Date of experience: March 26, 2023
In the beginning I was very hesitant to place an order, as I wasn't familiar with FragranceBuy. I took a risk and it was well worth it! I'm super happy with my purchase. The order arrived just in a day or two to Toronto, ON. It was well packaged and all the items were original. I ordered Lanvin and Montale perfumes that I was running out of at home. The bottles, packaging, everything is original. I'm so happy and excited to order more fragrances. I'll definitely place few more orders, thank you so much!
Date of experience: September 15, 2023
Actions speak louder than words, and yours tell an incredible story. You're always learning new things and trying to better yourself, which is awesome.
Date of experience: July 4, 2023
Easy to order and fast delivery! The only reason I've given this review 4/5 is because cologne isn't cheap. Even when it's less expensive online. Still, my family says I smell nice, so that's a good thing, I think.
Date of experience: October 19, 2022
I am in Easter Canada and it take no longer than 2 weeks for my order. Everything comes in perfect condition without tears or dents to the boxes. Never had any issues with service. Great deals and great website. 10/10 would recommend
Date of experience: December 8, 2022
During holidays i had the chance to create 2 orders, excellent prices and considerable good shipping times to Texas, got my perfumes in less than a week.
Date of experience: January 6, 2023
They have a great collection of perfumes and prices on those are really affordable! Love the excellent customer service and super fast international shipping!
Date of experience: January 11, 2023
My two most recent fragrances I ordered came in great condition as has my previous orders! I'm really happy with the deals, lower prices and shipping offered here. Fragrance buy is my go to for ordering fragrances online! Keep it up!
Date of experience: December 1, 2022
Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.
Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.
Hi Edward, we sincerely apologize for the delay in receiving your order and the disappointment, frustration, and inconvenience this has caused. I'm afraid the package is now deemed lost and we issued a full refund on December 13th. We reached out via email, we await your kind response on help@fragbuy.ca
Best regards,
The FragranceBuy Team