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    FragranceBuy

FragranceBuy

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Overview

FragranceBuy has a rating of 4.7 stars from 6,340 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FragranceBuy most frequently mention customer service, great prices, and fast delivery. FragranceBuy ranks 2nd among Perfume sites.

  • Service
    325
  • Value
    307
  • Shipping
    309
  • Returns
    120
  • Quality
    301

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 94.4%
Positive
2,230
Neutral
18
Negative
114
View ratings trends
125
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How would you rate FragranceBuy?

Reviews (6,340)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (78) loyalty program (51) delivery time (69) quality products (52) customer service (572) rewards program (35)
Thumbnail of user marke2484
Canada
1 review
0 helpful votes
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July 31st, 2024
Verified purchase

I didn't my package stop asking same questions I don't know how good service is

Date of experience: July 21, 2024

Thumbnail of user harmeetk9
FragranceBuy K. – FragranceBuy Rep

Hello Mark, we sincerely apologize for the automated feedback email received despite your package going missing and for the frustration, inconvenience, and disappointment this has caused. We kindly reached out on help@fragbuy.ca and we kindly await your response.

Best regards,
The FragranceBuy Team

Thumbnail of user mallollw
New York
2 reviews
0 helpful votes
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August 5th, 2024
Verified purchase

Good prices for me. And overall a great Website to purchase my favorite fragrance.

Date of experience: July 26, 2024

Thumbnail of user sibot
Canada
1 review
0 helpful votes
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August 5th, 2024
Verified purchase

Great and amazing perfume good quality&fast shipping

Date of experience: July 26, 2024

Thumbnail of user missmaggim
Canada
1 review
0 helpful votes
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July 21st, 2024
Verified purchase

Super speedy delivery, great packaging, usually a little somethingsomething extra ;) which I reallyreally appreciate! :)

Date of experience: July 10, 2024

Thumbnail of user adamr916
Canada
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

Great experience, fragrance I ordered I did not like as much as I had hoped but that is a risk when ordering blind.
Only annoying thing was the samples that were sent which were very nice are from a fragrance that FragranceBuy does not sell which was weird, so in order to purchase that fragrance I have to buy from a competitor.

Date of experience: November 25, 2022

Thumbnail of user sunnyl82
Canada
1 review
0 helpful votes
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March 26th, 2023
Verified purchase

Fragrancebuy has always been my go to place to buy. They have quick and reliable customer service. Delivery is always a pleasant experience and when there are challenges (hich are rare), they are always quick to resolve issues

Date of experience: March 26, 2023

Thumbnail of user damonm161
Canada
1 review
0 helpful votes
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July 5th, 2024
Verified purchase

Fragrance was just as described, arrived very quickly and was packaged very nicely, will definitely be buying again.

Date of experience: June 25, 2024

Thumbnail of user willc467
Virginia
1 review
0 helpful votes
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April 12th, 2024
Verified purchase

Fragrancebuy.ca is easily one of the easiest sites to navigate with a very solid selection of fragrances at competitive prices. Will be an immediate go-to for me going forward.

Date of experience: April 2, 2024

Thumbnail of user jenniferr2956
New York
1 review
0 helpful votes
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January 25th, 2023
Verified purchase

So happy I decided to pull the trigger on this. I knew the scent was something I would like and was shocked at how well balanced it is for a cheapie. This is not an exact clone of BTFP it more like BTFP creamy vanilla cousin. Love it

Date of experience: January 25, 2023

Thumbnail of user chrisa1911
Ohio
1 review
0 helpful votes
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March 22nd, 2023
Verified purchase

It's a good place to buy frags but when you order, the shipping takes way longer than the FedEx app predicts. If it says you'll get it the 14th? You won't get it until the 20th or so. Every single time.

Date of experience: February 20, 2023

Thumbnail of user roberts8007
Canada
1 review
0 helpful votes
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July 12th, 2024
Verified purchase
• Updated review

Fragrancebuy.ca is the best prices and service. After placing the order, it arrives very quick, love it.

Date of experience: July 2, 2024

Great prices and service
December 5th, 2022
Verified purchase
• Previous review

Order arrived quickly and was exactly what I wanted

Date of experience: December 5, 2022

Thumbnail of user sharonc2876
Canada
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

This perfume is so hard to find. Very happy that FB has it, and at a great discount too. Shipping very quick and professional. Ready for gifting to my friend for her birthday!

Date of experience: April 7, 2024

Thumbnail of user davidw5949
Canada
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

I was skeptical at first, as I was not familiar with FranganceBuy and was concerned that it was not legitimate. Happily, I was wrong! They hit the trifecta of great selection, price, and convenience. I will buy again.

Date of experience: November 25, 2022

Thumbnail of user dervonh
California
1 review
0 helpful votes
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April 29th, 2023
Verified purchase

One just leaks if I put it on its side so that isn't too much of an issue but the other bottle's atomizer broke and leaked about 5% of the fragrance inside the box and now I have to place the atomizer on top of the bottle when I want to spray it

Date of experience: March 30, 2023

Thumbnail of user johnm11203
Michigan
1 review
0 helpful votes
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December 12th, 2022
Verified purchase

Boxes arrived in great condition, the packing peanuts definitely put your mind to ease when you see them. Had it shipped to the US and it came with zero issues.

Service
Value
Shipping
Quality

Date of experience: December 12, 2022

Thumbnail of user mariof176
Canada
1 review
0 helpful votes
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December 9th, 2023
Verified purchase

Was leaving in vacay and concerned about the delivery of the product, wrote an email to customer service and my shipment was prioritized. This is what I call delivering with excellence. You Rock.
By the way, Amber Oud blue Exclusive is fantastic, it's the best Layton clone. Do not confuse it with Amber oud blue edition, this one is a BDC clone.

Date of experience: December 9, 2023

Thumbnail of user miguelb135
Louisiana
2 reviews
0 helpful votes
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August 1st, 2024
Verified purchase

Shopped here several times over the year to to great pricing and fast shipping.

Date of experience: July 22, 2024

Thumbnail of user patrickb1363
Maryland
1 review
0 helpful votes
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October 5th, 2022
Verified purchase

After seeing a couple of fragrance channels on YouTube, Gent Scents and Chaos Fragrances do reviews and linking a cologne I wanted to try, I decided to give this site a chance. I ordered from about 4 different fragrance sites and the packaging at Fragrance Buy is the best, very fast for a Canadian company and a Sunday delivery. Excellent prices and selection, definitely will be using in the fut.

Date of experience: October 5, 2022

Thumbnail of user mariar2704
New York
1 review
0 helpful votes
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February 18th, 2023
Verified purchase

I requested an email when item back in stock and I got it! And the added perk was that it was up for sale for the email people before than the rest of the public so I was guaranteed the stock, sort of speak… And the. The shipping was rather quick considering Im in NY and you guys in Canada and I didnt pay extra fees for customs or anything so 10 out of 10!

Date of experience: February 18, 2023

Thumbnail of user franciscom502
California
1 review
0 helpful votes
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July 30th, 2024
Verified purchase
• Updated review

My product was stolen and I never recipient it. You helped me recover my loss.

Date of experience: July 20, 2024

Problem resolved
June 14th, 2024
Verified purchase
• Previous review

I had a problem with my order and they guided me every step of the way. My issue was resolved very promptly. Excellent customer service

Date of experience: June 4, 2024

Thumbnail of user ryand1048
Canada
1 review
0 helpful votes
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January 21st, 2024
Verified purchase

They had provided good service, fast shipping and threw in a free sample of a cologne i was looking to get, great experience will definitely be buying again

Date of experience: January 21, 2024

Thumbnail of user edwardt759
Maryland
1 review
0 helpful votes
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April 8th, 2024
Verified purchase

My first time ordering from FragaranceBuy will not be my last. Selection was great, with most items in stock. Prices were very good and free shipping on 5 or more items is a huge plus.

Date of experience: March 29, 2024

Thumbnail of user grahamt115
Canada
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

My order came fast and efficiently but I wish they stopped using styrofoam in the packaging

Date of experience: July 25, 2024

Thumbnail of user aneudisc
Texas
1 review
0 helpful votes
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August 4th, 2024
Verified purchase

They are responsible, with attentive and very reliable orders, thank you

Date of experience: July 25, 2024

Thumbnail of user carlosg856
Florida
1 review
0 helpful votes
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November 27th, 2022
Verified purchase

I've bought from FragranceBuy multiple times and I've had nothing but a wonderful experience with them. They have great prices for both niche and designer fragrances. In my most recent purchase (Mancera - Intense Cedrat Boise), they even sent me a vial sample of Parfums de Marly Pegasus. Love them!

Date of experience: November 27, 2022

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From the business

Fragrance buy is Canada's online fragrance warehouse sale. Best price on authentic designer perfumes, cologne at wholesale prices. Bargains & deals. Buy direct.

Business History

Welcome to Fragrancebuy.ca, Canada's online warehouse sale for designer and niche fragrances. Our goal is simple: To provide customers with warehouse sale pricing at the comfort of their homes. We've come to be known as one of the most dynamic and customer driven companies in Canada. Our professionalism is well known and appreciated, which has enabled us to continue to grow and become a point of reference throughout Canada and the USA. We promise your #FRAGBUYEXPERIENCE will be perfect, in every single way.

Company Representative

Thumbnail of user harryk133
Garry A.
President
Typically responds within 3 days
Gary and our FragBuy specialists team are here to help you through any issues you may have with FragranceBuy. Our goal is to make your fragrance journey as smooth and seamless as possible. Have any issues? Send us an email and we will make sure you get taken care of:
help@fragbuy.ca

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