FragranceNet

I purchased Montel black, one aftershave and one cologne, But they sent fake item. No way they are selling it $43 after savings. Will never buy from them. Better to spend 80 or 90 at macy's or other department stores. This online store "Fragnancent" should be shut down. They are ripping people off

Seems authentic so far, but shipping and customer service is ridiculous. The first time I ordered, I never received purchase after waiting for a very long time. They refunded me with no issues which is why I was willing to give them another shot. I've ordered a cologne my husband wanted for his birthday & paid the additional$19.99 for overnight delivery (Ordered before 12pm & on a Monday, so no "next business day" delays. This was over 3 days ago & still have not received it or even any notification that item is out for delivery; Only an email stating that the order was processed. Email support is very slow. Tried calling & I have been on hold for 30+ minutes now. Looks like I will not be receiving this item on time, after paying the extra costs to ensure I wouldn't run into this issue. I'll order from somewhere more reliable next time

First time buyer FragranceNet bought two high end fragrances one made me nauseous caused red rash on arm sprayed with scent! 3 weeks have passed since I was given return instructions finally I decided to post reviews to warn others about this slick operation that is expert in playing games like stalling! It is infuriating &despicable! Their promised return policy is non existent! I spent $153.55 money and involved PayPal to investigate the validity of my complaint! Some reviewers are not honest & may be offered money to write glowing FragranceNet reviews! I can promise all who read this review that it is honest & reliable! My suggestion is if some reviews appear to good to be true they probably aren't same for great prices on FragranceNet remember this is a sophisticated slick operation! I hope my review will help you before you spend your money on FragranceNet!

Placing order was easy enough. Shipment was ready for pickup the next day. It sat for 2 days before Fed Ex picked up. NOTE: I live in KY & in 2-3 days was in KY about 3-4hours away... package was then sent to St Louis MO, still about 4 hours away but these 2 cities were over 5 hours apart... and now the package has not had any updates since 10:47PM yesterday. But notes sending to a local post office and allow 2-3 more days for delivery (this shows at the last 2 stops for order). Called Fragrance.net CS dept on hold over 15 mins no answer, tried chat on web site, was kicked out before a rep came on line to help. I've sent an email... but based on reviews, doubt I'll hear back. Also based on the quality of product on some reviews probably been best to buy EC rip off at a Dollar Tree. 1st and last order with Fragrance.net... Hope I at least receive my order... don't want to have to pursue any other source to get this settled... but there definitely options to consider!

I can not speak for anyone but myself, but my experiences have been great. The prices are amazing, the cologne has been real and my experience with customer service went great. Ordered an 8.5 oz. Creed Vetiver, very expensive item. Received a message from FedEx that my package had been damaged, contact seller. So I called Fragrance Net and they told me the following,
"FedEx has not yet contacted us about this, but we will ship you a new package, overnight shipping."
It only took them 5 minutes to send out a new, $500 package. My experience was great every time. I'm sure some of the quarrels on this site are true, but my experiences have not gone this way.

I placed an order a few days ago, but it hasn't shipped. I do not understand that at all. Nothing indicated that the product was out of stock, so, I would rightfully assume that it would be shipped within a couple of days at most. I even paid another $9 for expedited shipping, which is great, but, it makes absolutely no difference if they don't do their jobs and send me what I ordered and paid for. Frustrated. Two stars for the price, although I did find the same thing cheaper somewhere else. However, my money is tied up in this mess instead. There's nothing I could find that even gives a shipping timeline. Is it two days? Is it five?
Anyway, I shot them an email very politely, albeit bluntly, asking for an explanation. We'll see if FragranceNet.com comes through on the customer service end. If that doesn't work out, I'll come back and remove that second star.
Good prices; quite lacking in the order fulfillment department.
We'll see.

I spent over 250 dollars on Dior, and Lancôme fragrances. Although they looked legit, the boxes had Arabic writing on them. The bottles were filled with nothing close to the original scents. It's a scam, and they charge top dollar for fake bottles of basically water. CS is non existent. Stay away!

This site usually has great prices, but my experience with there shipping has ALWAYS been an issue. They often do not send out updates with your tracking information unless you reach out to their customer service department, which isn't very helpful. When they do reply, it is with a very generic response. It should never take two weeks to receive a package of in stock items when you only live three states away from the distribution center! I wouldn't suggest ordering from them if you want to receive your purchase in a timely manner. If you choose to, pay for shipping (which is barely guaranteed).

On a Saturday I purchased a very expensive perfume from them. Got a confirmation email, then that Monday they sent me another email telling me my order was canceled and email me a coupon. Long story short, when utilizing the coupon they would've got me for 30 extra dollars. When I complain they said they had to cancel it because my mailing address is a UPS box. I've never heard of that and I have no other problems ordering from anyone else. But that's fine they will never see one cent of my money! They should be ashamed, trying to play people out of their money at a time like this with the pandemic. God have mercy on them!

I placed an order on December 14th with 1 to 3 day shipping. Today is the 19th and according to my order number (*******) it has not even been shipped out yet. The website said everything was in stock. Why advertise the express shipping right before Christmas if you can't get the orders out?

L initially did read other reviews of this website but decided to give them a try. Since it was an International order l was surprised it arrived in 16 days which is not bad to Southern Hemisphere.
They will NOT answer any e-mails re complaints.and of the 3 items l orderded 2 did not have the cellophane on them to show they were sealed and brand new although they are the correct weight. Time will tell whether the items are fakes or not.If anyone is looking for cheaper perfume but an original not copy read reviews posted on the Net re this site as they are not crash hot but l took a chance.

I purchased a gift card as a birthday present; this order was confirmed, and the amount was pulled from my credit card. Just some minutes later, I received a mail from this vendor that the delivery was "put on hold for security reasons", and the mail consisted of an interview, asking all I had already typed in for the order, plus was asking for the phone number of the credit card issuer and much more, certainly not helpful if there would be "security reasons." Best of all - there wasn't even a tiny hint where and how to send this bs to. I tried to call them to no avail, so I sent a complaint by e-mail. Now, days later, I am still waiting for a response, all I received was the very same "your order is on hold" e-mail again.

I had my doubts about this company but decided to give it a shot. Although the perfume smells exactly like the original, the smell does not last at all! I purchased one perfume and received another as a gift, both perfumes I have owned and used before. Both perfumes, Chloe and Gucci guilty intense are strong, long lasting perfumes. When ordered from fragrancenet, the scents did not last even an hour. This site is horrible. I would rathe pay more and know what I'm getting is legit. Do not make the mistake I did!

My order (3 bottles) appears to be stuck in Houston for a week and still no delivery. Emailed them twice -no response. Called and never got to speak to a live person. I now have to dispute the charges with pay pal and purchase elsewhere before Christmas. Please save yourself the stress and order elsewhere.