FragranceNet

I ordered before reading all the horrible reviews and I will say I was a little nervous waiting for the product to arrive. Ordered showed up today ahead of schedule and is exactly what I ordered, no knock off brand but the real thing. Very happy with my experience with them.

I like shopping on fragrancenet because the prices are so cheap compared to the department stores, and the fragrances are authentic. But the shipping could be faster, that's my only complaint. Other than that I'd give 5 stars!

When I received my package I set about checking for its authenticity. It was missing at least two distinguishing marks. I contacted Fragrance.net that assured me it was genuine. I didn't believe them. I reached out to Burberry who said that fragrance.net was not an authorized seller and that the product could be fake.
The ingredients list also doesn't match. The country of manufacture doesn't match.
Their return policy says that they only take back unopened product so I may be very well stuck with this junk.
BEWARE!

I was a customer for 7 years. Some orders, there were little issues, delays or cancellations, nothing major. The the last order they sent me a used lipstick, half full. Gross. I contacted them by email as you can't get anyone on the phone. They asked for picture that I provided. They said that it needed further investigation and needs to be returned. This is how you lose customers. I don't have time to drive to the post office which is twenty minutes drive away, after Fragrancenet sent me a USED lipstick.

I bought a perfume weeks ago. The carrier left the package at the incorrect address. I am waiting for a response or my money back. They don't look too worried about the incompetence of their mistake. When I call the company is really hard to be attended.

Buyer beware. Absolutely Terrible retailer. Processed my order and didn't even bother to inform me my perfume was not in stock I waited weeks without even knowing. They are also SLOW. I've have cancelled or amended the order if they'd had the decency to tell me. Asked for a supervisor response keep getting these BS computer generated responses...I'm completely being ignored. Don't shop here. It's just not worth it

I received an obvious knock off, the smell and colour were completely different from the actual product. Their return policies are a joke and they don't post negative reviews about their service on their website so it looks like everyone is satisfied. Just avoid.

There are so many reviews which seem really weird to me? It was my first time ordering (4 items) off of this website. I had an amazing experience because of the great prices that were offered. Everything was received in perfect condition and exactly as the pictures and details described. Shipping didn't take too long for me either. (I am in Canada) Overall, I had a great experience and will order from here again.

I purchased a 100mL bottle of Elizabeth Arden Untold Eau de perfume. I have been wearing this product since it was launched so I know exactly what it should smell like, having been through dozens of bottles while it was in production. This bottle is overpowered with alcohol smell and is missing some notes of scent that the original has. It looked like it was in original packaging and the production number matched Elizabeth Arden but the contents of the bottle are definitely not what I ordered. I will update after their Customer support gets back to me and let everyone know the resolution.

I received my package a couple of days ago,I ordered 2 different kinds of perfumes,when I opened my package it was only one of my perfumes. I have been emailing and calling this company like crazy,no response,no answer now the message says there closed for the holidays‼ Never will I ever order from them again,just a rip off,and it's two days before Christmas! Thanks Fragrance.Net for your very $#*!ty and unprofessional customer service‼‼‼‼‼‼

My order (3 bottles) appears to be stuck in Houston for a week and still no delivery. Emailed them twice -no response. Called and never got to speak to a live person. I now have to dispute the charges with pay pal and purchase elsewhere before Christmas. Please save yourself the stress and order elsewhere.

I ordered two colognes the same. The received both payments but are showing awaiting payment. This was back in June. I have written emails with no response back and whenever you call the line is busy. Just lost 300.00 from this ridiculous company. Do not recommend. I want what I paid for or my money back!

I've used fragrancenet a few times. I received a package today of my d&g 3 that I ordered less than a week ago. Package was perfect, perfume legit and smells great. I've been happy each time I've used this site. The only reason I don't use it more is because I'm really weird about paying for shipping. In this case it was worth it for me since I can only find this on Amazon and you never know with those sellers..

Mon Guerlain edp intense. Watered down. I've tried the authentic brand at the department store and completely different. Same goes for the original Mon Guerlain edp. Spend the extra $$ and buy it thru Guerlain.

Ordered 2 men's bottles of mens cologne. Had to call and email them after a week of hearing nothing. Then received the products which at first looked authentic. Then the smell test compared to department store bottles previously bought. Instant fail! Both scents are WAY off and smell nothing like the real brand. These clowns know what they are doing. It's a total scam. Be smarter than I was and go to a respected seller.

I ordered Tom Ford Soleil Blanc 3.4 oz and gave as a gift. I was mortified to learn the perfume this company sent was fake. Tom Ford Soleil Blanc comes in a white bottle, not clear. They advertise the white bottle on google search. It's called bait and switch. I followed their return instructions, 3 weeks to date still no refund. I have called several times, which the phone number supplied by them is NEVER answered.

Ordered some cologne and the package never arrived. The tracking numbers were fake. No response from "customer service" The reviews site shinning reviews are fake. I should have seen it coming. A company and review sites that highlight and repeat words like "trusted" and "legit" is trying too hard to seem that way.

I hope people see these reviews on this site before they steal you're money too.

I hope fragrance.net get what's coming to them.

The worst! I will not recommend I just order some perfume for Christmas they sent an email back saying it was on hold so to more information and i sent Al information to complete the order but they took my money though smh please do not spend your hard earned coins here!

Do not buy from here. You will lose your money. My package was delivered to wrong address. The delivery company told me to contact the vendor for a refund or a replacement. For a week I have been sending Emails and Trying to call them ( the lines are always busy and you get disconnected). No Response.

This is a pic of the back of a 3.4 ounce juicy couture bottle unopened just as I received it. This Generic EDP is a company in the Middle East that makes " good counterfeits" there is not such thing. The other bottle I bought and opened is so watery it may as well be body spray, I feel ripped off and never again. Too many people shilling for them. The truth needs to be out. The bottle may look perfect that means nothing.

This company is a total SCAM, and I will be filing a lawsuit against them. I ordered a total of $1500 and the order never arrived but it was marked delivered. They won't refund me so I had to dispute with my bank, if I don't win my dispute. I am completely suing this company.

Be careful ordering from them, if something goes wrong with shipping you will not be compensated. I would go with known retail stores like Sephora, ulta and such.

I can't believe the ratings here are so low for this company. I have ordered so many times and have had 100% exceptional service. I've even had them adjust a price and refund the difference when the price was further reduced. Try that with most companies.
Customer service is great, products are authentic, shipping is secure and fast.
Why would anyone complain?

Absolutely incompetent. Screwed up the first order and when I returned it told them to NOT reship a replacement and that I had obtained a credit from my credit card company. They ignored the instructions and reshipped a replacement anyway so now I have to waste my time again on these clueless idiots by resending their replacement (I'm sure they'll screw that up as well). Do not order from them!