FragranceNet

There are so many reviews which seem really weird to me? It was my first time ordering (4 items) off of this website. I had an amazing experience because of the great prices that were offered. Everything was received in perfect condition and exactly as the pictures and details described. Shipping didn't take too long for me either. (I am in Canada) Overall, I had a great experience and will order from here again.

When I received my package I set about checking for its authenticity. It was missing at least two distinguishing marks. I contacted Fragrance.net that assured me it was genuine. I didn't believe them. I reached out to Burberry who said that fragrance.net was not an authorized seller and that the product could be fake.
The ingredients list also doesn't match. The country of manufacture doesn't match.
Their return policy says that they only take back unopened product so I may be very well stuck with this junk.
BEWARE!

I was stoked to get my scents at such a discount. I was terrified that they might be fake because of some of the reviews, but they were completely legit. I know my scents and verified the batch codes. The shipping however was terrible. Super slow. They used Better Trucks for my region. I paid for faster delivery and it still took a long time. To be fair, they refunded my shipping cost and apologized without hesitation. I got my money back instantly. I ordered Viva La Juicy La Fleur and YSL La Nuit De L'homme. I'm familiar with both and they were both real. I'll probably order again, but I'll definitely have realistic expectations on the delivery time. I added an extra star because they refunded my shipping so quickly.

I can't believe the ratings here are so low for this company. I have ordered so many times and have had 100% exceptional service. I've even had them adjust a price and refund the difference when the price was further reduced. Try that with most companies.
Customer service is great, products are authentic, shipping is secure and fast.
Why would anyone complain?

I ordered before reading all the horrible reviews and I will say I was a little nervous waiting for the product to arrive. Ordered showed up today ahead of schedule and is exactly what I ordered, no knock off brand but the real thing. Very happy with my experience with them.

I ordered 4 jars of visible difference.
I have used it all my life. All 4 arrived in a timely fashion but they are missing the inside seal that is always on every jar!
Feels different, more greasy than usual!
Has a different fragrance too?
Maybe I didn't get such a great deal after all!
Hard to choose a star because not sure?

I went online to order a cologne for my son (Dec 2) and the site presented me with the chance to gain %40 off my entire order so I made the purchase. It reassured me that the discount had been applied. After I had an order number, I immediately checked my bank statement because I never saw the discount applied to the total and I was charged the full price of the cologne with no discount. On top of that it's a $9 charge for standard shipping. I'm just asking FrangranceNet.com to honor what they say they will do and apply my discount to my order.

FragranceNet used an inferior shipping service On_Trac, which kept first package, marking delivery with false signature, FragranceNet sent out new package, which was signed delivered and left face down at an empty suite. Which gift recipient had to walk through the building for package, since they did not bring to her suite listed for delivery. Awful shipping service.

I purchased a 2.7 ounce bottle of Carolina Herrera Good Girl EDP. It was not the real stuff. The smell lasted 10-15 minutes at most. I returned it over 3 weeks ago and have not yet received a refund. Each time I call customer support I am told it is in the process of being returned. No resolution and no refund. Beware of this company. They are stealing from their customers by pushing fake products and not refunding money for returns.