FragranceNet

Hello,
I would like to mention that I purchased the product and what I received is not the original product. The smell is not the same and I have been to validate at 2 perfume places and they said the same thing. It's a copy.
I'm quite upset about the situation of having me screwed over. I've been using the same perfume for over 8 years so I know the smell well.
I would like to know your refund policy please.
Thanks

Wish I would have read reviews before purchasing from this company.

My order took over 2 weeks to arrive even though I paid for Priority shipping. When I hadn't received it after a week I emailed requesting to cancel the order. Their response was the order was already on it's way and I'd have it soon. 5 days later still nothing.

I filed a dispute with my CC company and this seller agreed that I could return it once received and provided a return label.

I finally received the items a few days later, 16 days after the purchase date even though it was supposed to be 2-3 days priority shipping.

Once they received it back they never refunded me. It took another 2 weeks going back and forth with my credit card company to finally get the refund.

Awful company avoid at all costs!

Ordered a fragrance I normally get in department stores. It was less than half the price. When it arrived, the packaging was not sealed, the fagrance was absolutely terrible and smelled nothing like the real one, and the color was yellow. There is no answer at the customer service. This is a fraudulent company, I have since read other reviews of people who had a similar experience.

Do not buy here if you expect your order to arrive in 2 to 5 business days as stated on the website!
They don't give any support or attention.
I ordered my order on the 04/27, the deadline for delivery would be on the 05/03, it did not arrive!
This is the second time I order and this happens, I will never order again on this site that has no commitment and respect for the consumer!
I have a trip tomorrow that would be gifts for family members and it didn't arrive. I opened complaints that were never answered, I called a number that they never answered!
It's frustrating because it's the second time it's happened.
Respect the delivery time that is mentioned on your website, this is ridiculous!

Shorted me one-third of my order, yet charged me for full shipment. Never notified me that I would be shorted until I inquired where the rest of my order was.

This is how they run their business? Why was I not notified that my order would be short at the time of shipment when they KNEW they were not sending everything I'd paid for?

Never again. I don't do business with companies who try to get over on their paying customers.

Lots of other fragrance discounters and they'll be getting my future business. You lost another customer FragranceNet. Way to go.

Do not buy from this site. They just want your money. They lie to their customers about products shipping, provide bogus tracking information & refuse to refund your money when you do not receive any of the product you ordered. Stay away, stay far far away from this site. I wouldn't even give 1 star but you have to give one to leave a review

I ordered a bottle of perfume, it arrived 10 days later which is longer then usual. Upon receiving it, I could hear broken glass inside the box. I did not open the box due to small pieces of glass rattling around. I tried calling the company, I sat on hold for over 3 hours, until I finally hung up. I contacted Amazon since I used Amazon Pay to pay for the product, the were able to find someone to help me. They sent me shipping labels, two weeks after getting back their broken product they issued a refund, less then half of what I paid, they made me pay for shipping. I am trying to dispute this but my bank is not confident I will be refunded the shipping charges. I will not order from then again and anyone I know who orders cologine/perfume, I would discourage them as well to not order.

I have ordered many fragrances from FragranceNet and have not ever received a fake perfume. I've written this review because I am very satisfied with their perfumes and their delivery systems. I felt confident ordering from them because 1) they are registered in the US Patent & Trademark Office 2) they advertise on Fragrantica site 3) you can return perfume if you are not satisfied. Usually I order from department stores but in the case of vintage fragrances and fragrances still being made but don't make it into the large department stores, I trust FragranceNet more than I trust EBay. I have received one fake perfume from EBay. I live in Virginia. This review was unsolicited and is true.

I ordered a bottle of Jimmy Choo men's cologne, I must say it smells great! I'm happy with the purchase and the price. At first I wasn't happy with the shipping/carrier, it took a few days before it actually started to move, but once it was in transit, it arrived in Canada pretty quickly. I'm not sure why there are so many bad reviews, but I'm happy, and it was very well packaged, highly recommend. Thank you

I bought two perfume for my sisters birthday with the shipment date and arrival date of 12/1/2019. I Receive a notification that the item was delivered while I was at home, I did not receive any package from any carrier and it was not in my mailbox. I send an email to fragrance.net informing them what had happened no one seems to care. My sister's birthday is today and I don't have a gift for her "sad"! I know that a gift was purchase and No care or concern is shown by the customer service representatives. No one have the common courtesy to reach out to me. Stick to the evil you know "AMAZON" will never and have never treated any customer this way. I am a first time and last time customer.

My daughter order perfume for my birthday. It didn't seem like the real thing so I wanted to return it. I have called several times to return it, but am placed on hold. I have emailed, but no answer. Worst customer service ever! Beware of this company!

I order 3 fragrances from them on 7/16/23, order shipped next day, and delivery was here and secure on 7/19/23. Fragrances were legit. They have unmatched prices, legit product and fast and quick delivery. 5 stars and will order again.

I placed an order, waiting over 2 weeks,
No shipping… tracking # email from them….
Emailing them to find out what is going on with my order! No response! Emails are bouncing back to me…. Invalid customer service email address…. Trying to call! Minimum 7 times….No way to speak with human…. Nobody is available… the robot voice anounces
" the service is not available this time"
Wonderful ‼
Why are they selling online?
I had to file for full the refund claim with Paypal!
To get my money back!

Zero customer service from fragnance net!
There is no response!
No reply!
No order!
Just your time is wasted and your money!

I wish I would have researched reviews. I looked at the return policy and thought I would be fine if I ordered and wasn't happy. Jokes on me. I meant to order a 1" curling iron and accidentally ordered 1.25". I tried to call and was on hold over 20mins. Sent an email explaining the situation that I meant to order a 1". The email response told me I should be more careful in the future. Obviously I should but honestly an unopened, unused hair tool can't be returned or exchanged. That's considered hair care which most people consider shampoo, etc. I'll never shop with them again. So disappointed. Should have used Amazon, spent a fraction of the money and a return would have been no problem.

I ordered my husband a fragrance in mid Nov, 2015 it is now mid Dec, 2015 and I have not received my order! I have emailed with no response back! It says it was sent to Fed Ex but no movement at all since 11/28! I don't know what to do or how to get my $60 back!

Bought from them twice and compared it to my left overs that I had purchased from Sephora and Ulta and it does not smell the same. And the ones that does smell close, it just doesn't last more than 5 mins. They were nice enough to send a replacement but that was also bad quality. Will never buy again or recommend it. Spend the extra and get it from a store.

They will take your order and run your credit card but will not ship any product. When you try to go to their site and check your order status, the site will not recognize your email or password. When you attempt to reset your password, they will simply refuse to send you the link to do so. The phone number has the same message every day... due to heavy call volume we can not answer your call, please email us for assistance. Emails are never replied to but that doesn't stop them from sending daily "promotional" specials to order more fake product that never arrives.

I started ordering from this site and it was very sketchy at first seeing how there prices are so good. Well let's just say I have a damn army of GREAT Cologne and not one bad experience. Fake? People are full of sh$t Now if your returning a product I couldn't tell you. I'll just say if you know what you want and if you order it? You WILL get no problem

I've been ordering from Fragrancenet for years now and I've never experienced any problems with the product or the shipping time. Fragrancenet sells authentic name brand perfumes for a fraction of the price at a department store. I would recommend Fragrancenet to everyone and I will continue to purchase from them.

"I ordered a bottle of Clinique "Happy" for my mother for Christmas. She has had the parfume before and liked it. Whatever FragranceNet.com sent was not the original. I was too embarrassed to ask for it back to return it. I emailed Fragrance.net.com about the parfume and said it was either a bad batch, old or something went wrong with it. They sent me some form letter about the return and said I would have to pay for the return shipping. Needless to say I will never do business with them again and will post everywhere that they are a rip off. I tried several times to call them but you can never get through their customer service phone lines. Don't think you're getting a deal... you're getting the shaft!"

I saw a lot of feedback about this company so I was a little Leary when I read both good and bad reviews, unfortunately, I had already ordered. After reading the reviews I tried to call but there numbers did not work... scary! (this was a bad sign to me.)

I ordered both the coach poppy and A juicy Couture Fragrance, the larger size. My colleague also ordered from this site. We both got our tracking number and tracked it through fedex! They gave us an estimated delivery date and both came on time!
Both of my fragrances were perfect. Full size, the right ones and smelt good! This site was awesome in this aspect... and such a good deal! I wanted to post a good review because I had such a good experience! I would definitely use them again! I figured if they did over 10million fragrance sales it must be legit... but reviews did scary!

Love my new fragrances! Would do it again!

Unbeknownst to me one of the "free" samples they sent me in a glass vile was broken into many little pieces before opening the package. Not only did I unknowingly get these slivers into my drivers seat of my car but I also got a cut on my leg from a shard not to mention slivers in my truck. The glass slivers ultimately made it difficult to open up my items but also caused my truck and my self damage. I believe the part that cut and slivered into my leg also was a part that cut into my drivers seat. I opened up the package in the post office parking lot to check out the order before heading home. These people offered me a $25 gift certificate after all of that with little to no real response or apology. Its appalling at how little they care about their customers. I would recommend you steal clear of these people and use fragrantex.com I have had zero issues with them.

I will never order from this company again. I ordered a curling iron that was $94 and it is not the one for me. I tried to return the unopened curling iron and they don't do returns on hair care. They need to be more specific on their return policy. Now I'm stuck with a curling iron I will never use.