FragranceNet

Whatever this is that showed up on my doorstep is NOT a genuine product. I am NOT happy but I know nothing will come from this. Do not buy from this garbage company. Fake bottle of cologne smells like dirty soapy water. Disgusting.

They are scammers! They will take your money then say they delivered your order to a different country! Don't waste your money. They will tell you that you have to dispute the charge

This is my 2nd exp with On Trac delivery svc and both times it was absolutely friggin horrible. I left On Trac instructions to NOT leave my pricey purchase in front of my front door and despite their acknowledgement of my "instruction" they nonetheless left it in the blazing South Fla sun where it could have been ruined AND in front of the door open to possible theft... Never again
I recommend Jomashop...

I have purchased from them before and had a couple of issues but the last time took the cake. The perfume set I received was poor quality and they asked me to ship it back. Costed me $50 to send it from Canada which they said they'd refund. Upon receiving back the item, they've disappeared. No contact and every time I email all I get is "we are processing your request". I sent the item back in December and this is march. They did not send me a new item neither did they refund the shipment cost that I had to bear. Stay as far as you can from this company.

I was stoked to get my scents at such a discount. I was terrified that they might be fake because of some of the reviews, but they were completely legit. I know my scents and verified the batch codes. The shipping however was terrible. Super slow. They used Better Trucks for my region. I paid for faster delivery and it still took a long time. To be fair, they refunded my shipping cost and apologized without hesitation. I got my money back instantly. I ordered Viva La Juicy La Fleur and YSL La Nuit De L'homme. I'm familiar with both and they were both real. I'll probably order again, but I'll definitely have realistic expectations on the delivery time. I added an extra star because they refunded my shipping so quickly.

I purchased a 2.7 ounce bottle of Carolina Herrera Good Girl EDP. It was not the real stuff. The smell lasted 10-15 minutes at most. I returned it over 3 weeks ago and have not yet received a refund. Each time I call customer support I am told it is in the process of being returned. No resolution and no refund. Beware of this company. They are stealing from their customers by pushing fake products and not refunding money for returns.

Paid for ari by Ariana grande never received it so I emailed them and this was my response (check pics) no replacement no refund 😡

They sent me a counterfeit bottle of Victor & Rolf Bon Bon then told me they back their 100% authentic claim. The box was almost paper thin, the box didn't have the signature plastic stamp on it, there was no lot number, it didn't smell like Bon Bon but sweet, clearly a dupe! I knew it was fake when I saw the box. Do not buy online if you can go to a nearest store. Thinking you're saving $50-60 could result in you paying $100 or more for fake product worth may $10-15 per purchase. They partner with PayPal so yes you have to go through the loop of returning which is a problem if u don't have a printer, have to drive miles to drop the package off and purchase packaging if u don't have any at home. Lesson learned look at reviews other than the merchant's website.

I ordered a bottle of SJ unforgivable. Full disclosure I know this is a discontinued fragrance so it was a long shot ordering it. However, I can without a shadow of a doubt say this is not the same fragrance and obviously a fake. It was cheap so no hard feeling. Would advise people to be very cautious when ordering from FragranceNet. Do not buy an expensive bottle of perfume here.

First off, to be fair, I had many positive experiences with Fragrancenet prior, so this incident kind of surprised me.
The issue isn't necessarily the product itself.(I can't say yay, or nay as I never received the product)
But rather their apparent lack of communication, or maybe even lack of training?
Whatever the case, here's my take of woe:
I ordered 2 seperate 100ml colognes, which, I had done in the past without any problems.
But in this case, I get an email saying my package has been delivered.
But when I look at the picture of the item delivered, not only was the address completely wrong, but the name was somebody else!
Leading me to believe 1 of 2 things happened;
1. The Courier company got their wires crossed, & delivered to the wrong person at the wrong address.
OR -
Fragrancenet themselves misread the order & sent to the wrong customer.
In either case, I'm out $60.00.
Maybe not a lot to some, but when a loaf of bread costs $3.50, & a cup of coffee $6.95, it kind of matters.
In any case, I am both surprised & disappointed, as I said earlier, I had enjoyed a good customer relationship with these guys.
So long Fragrancenet,
Hello Fragrancebuy.

I placed an order and was charged twice and when I called customer service they make you wait for more than half hour and then go silent and don't answer. Service is the worse in perfume retailers. Take so long to cancel and refund the money. DO NOT RECOMMEND THIS RETAILER.

Purchased perfume, and was sent the toilet water- this was a Christmas present over $150 that isn't made right yet. Spent 5 hours on phone and 10 emails before actually getting a return label okay. Dropped off at Post office 3 weeks ago and tracking says "no delivery date available yet." Really? Fragrance.net? You must pay extra to have shipping returns take months to arrive for refunds. Horrible policies and horrible tactics to slow walk returning product they sent accidentally. Disgusting company.

I ordered a full sized product and a sample vial. They notified me that my full sized product was out of stock. So, it was going to cost me $7.95 for the remaining sample vial, with a $9.95 shipping fee. I requested they cancel my order. That flat out ignored me and ripped me off instead. I won't shop here again.

I purchased a 6.7 ounce bottle of The Infamous, fierce cologne by Abercrombie and Fitch. It was titled as a change in the packaging. It was the only place that had that size bottle and that's what I was looking for. When I received the product it smelled like street rubbing alcohol mixed with lemon juice. I'm absolutely disgusted on the fact that I wasted my money and when I contacted Abercrombie, they said they had no affiliation with this company whatsoever. If they're selling fakes, that's a serious thing especially not Disclosing that information before hand and trying to sell it full price.

They sent me a cheap flashlight instead of 2 bottles of perfume that cost almost $40.00. When I emailed their customer service dept. multiple times they never answered even though they promise a "prompt reply". When I tried to call them the first day at 4:00 Eastern time, a message said to call back during normal hours (9-5 Eastern time). When I called back the next day, it said to press option 3, which I did, and I got a message saying "system error 21" and it hung up on me. This happened multiple times and many others have reported the same thing. I finally called the order line and after a 35 minute wait I finally reached someone. This was meant to be a Christmas gift for my wife, but I guess I can give her a cheap flashlight instead. Really sad

Very old products...went to a site a checked date of product...3 years old...doesnt smell fresh...very bad

I purchased a bottle of Bacarat 540.When it arrived my wife opened it and the lid was in two pieces the cap fell off and the plastic insert stayed on the bottle.That put up red flags we started looking at her real one they have a lot of different features. You will see in the pictures.Also it smells nothing like Bacarat 540.I Called them all the kept saying is their stuff is real.Even gave me the managers email never got a response from that person.I bought thousands of dollars worth of stuff from them.Im wondering now how much is real.thr Bacarat 540 cost me 475.00 I sent it back 5 days ago never heard back from anyone. Don't buy from them you don't know what your going to get.their fake ones are all on the right side or top I can't tell how the are going to show.You can google fake Bacarat 540 and see they are fake.

I have bought a perfume from C.Dior - J'adore.
Does not smell any close to what I have been experiencing in the past, it is a cheap made up liquid.
So disappointed as this was meant as Christams gift for my wife..

I ordered the creed eau de perfume. And I received the Ray de cologne. I tried to contact them no answer. Never again. Don't order here. Spend something more and ordered from store at least you get what you want.

I ordered something weeks ago to avoid the Christmas rush and it was delayed a good week after it left fragrancenet.com's warehouse. Turns out a company ontrac does the shipping. When it finally arrived 2 weeks later we have on video the driver putting it at our office door, going back in his car (an unmarked minivan), then coming back out and taking it back, but the driver marked it as delivered. Ontrac started an investigation but I obviously don't have my product. I waited on hold for 25 min with fragrancenet.com for them to send me a replacement product. While on hold I emailed them asking the same question and they cancelled my order. So now I was was stuck finding the product elsewhere. Would not recommend or buy again regardless of price.

I ordered 6 mini Yankee Candles and two were broken when I received them. I took pictures and emailed the company, they asked me to mail them back! Really! They are broken. You want me to pay postage for something broken. They have not responded, three weeks now. I will not be using this company again!

I placed an order in advance to make sure the Christmas gift will be here for Christmas, my order is delivered on the weekend. I sent it to my business address. The business is closed on the weekends.So I don't know where they deliver it to,the customer service is nonexistent. Nobody answer my phone calls or my emails. I file a dispute with PayPal now I have to wait a months to get a refund. Please guys learn from my experience shop elsewhere!

I ordered four perfumes from fragnance. Com and received only two out of four. The versace and burberry perfume are missing. Also received a damaged package. Tried to contact the customer care number of fragnance. Com and everytime they read a standard message error or the music keeps on ringing without allowing me to connect to any representative. This is so annoying and seems to be like a fraud company who has taken the full payment and has send me only half the products i purchased. I am pissed of and hopeless to receive any kind of reply or refund. Dont trust this website. It's a fraud