FragranceNet

I ordered a bottle of parfume. The coupon price was $39.00 dollars, When I checked out the price was $61.00. Realizing this I immediately attempted to call the company to either cancel the order or get the price that was showing. I could not get through to the company. The customer service number listed to connected to telemarketers that want you to buy things or sign up for services before they pass you through. I tried to call 6-7 times without success. I had to cancel via the internet. Even after the cancellation went through, I got another email stating that my order was being processed. I am appalled that this company can get away with this. SENIOR CITIZENS BEWARE - THIS IS SCAM!

I joined their fragrance club where they send a small sized spray bottle of any perfume I choose once per month. I just received my 1st bottle. I paid $14.95 for cheap, disgusting smelling junk. It's DEFINITELY NOT THE PERFUME THEY CLAIM IT TO BE. This company is a 100% scam and I reporting them to the BBB and any government agency that cracks down on business scams. How many people have they scammed and stole money from? Even if your delivery went well, you probably received fake, knock-off cheap perfume and didn't realize it. BEWARE!
I clicked 1 star only bc I HAD to. They don't deserve any stars at all. Shame on them.

I just purchased two bottles of cologne, Diesel Fuel For Life, and Diesel Only The Brave. After ordering I decided to look up the websites reviews and I was appalled at how many negative reviews I found, I figured that I was going to be out $70. Today they finally arrived, one was sealed in the box and the other was labeled "tester". They both are %100 legit and they are geniune. I couldn't be happier and had to write a review to offset some of the bad ones I've seen. The tester was in the box just unsealed, it wasn't tampered with at all. I am so happy that I got two bottles of cologne for the price of one. The free shipping is slow, it took a week because it was sent via smartpost, but still 5/5 stars. I don't work for their company and I live in Western New York, this will be the only place I order colognes from now on.

Ordered Lutens La Fille de Berlin first at Fragrance Net. Then Lutens official website dropped price so I tried to cancel my fragrance net order after it has been stayed in the warehouse 3 days without shipping. They rejected and shipped immediately. I got the two orders on the same day. The FN one does NOT smell right. The one I previously got as a smple from Lutens and the one I got this time (with a limited bottle) is the same with rose aroma But the FN one smells like ALCHOL! It brought me strong headache. Strange color as well! The true one from Lutens official website has a brownish red look while the FN one looks like strawberry red. Definitely fake!

Buying from this company went smoothly and the shipping timeframe was average, just like any other company. However, even with their % off, you can still purchase the perfume cheaper elsewhere.

SCAM! FRAGRANCENET is a SCAM! Do not purchase anything from their website! You will not receive anything! I placed an order on 5-25-2020 in the amount of $144.16. $17.95 of that amount was for overnight shipping. I have not received anything that I paid FRAGRANCENET $144.16 for! Their website is a SCAM and you will not be able to contact customer service. This "company" is a SCAM to STEAL YOUR MONEY!

FragranceNet completely disappointed me. The product is not at all good and it smells terribly. The customer service did not respond properly when I tried to communicate with them.

I never received my order and I've been going back and forth with them and PayPal about my refund. They keep blaming each other,and I still don't have my refund.

I placed an order on 15 Dec 2015 and I didn't received until now. Poor customer services. Never responded to my emails. Don't waste your time and your money with these site, doesn't worth it.

EDIT: In the end I did receive my package 3 weeks after its original delivery date and under a completely different tracking number. What surprises me is that the reps knew the tracking number had been changed but could not be bothered to let me know.

My order was correct and intact but Im disappointed that I was never notified of the changes made to tracking number.

I made several attempts to contact their customer service to find out what happened to my order (a bottle of CK one) which was never sent. They just kept saying it was en route. So I contacted the courier to confirm if they had indeed picked up my order. As the tracking number showed a ticket was made and that was it. He confirmed they never received a physical package. Only that a tracking slip was made. So the order was still at the warehouse.

I emailed their customer service about the situation explaining what the courier had said. In response I got the standard (for the umpteenth time) order has been shipped and is on its way. Apparently they dont read their clients emails.

Needless to say, I would not receive my refund.
So buyer beware. If I could give this joke of a company negative stars I would..

I purchased Armani code from this place and the product is a fake. Not sent at all feels like it's just plain water Contact them and all they did was give me the runaround.

Be very careful if you are ordered on FragranceNet!
They are using sometimes OnTtrack delivery service
Tracking information,, Delivered,,but package never arrived
On my Emails everytime I receiving information,,they need 2 day for investigation,,

I ordered perfume for my wife on this site and paid with a credit card. They sent me an email saying for "security reasons" the order was on hold until until I provided them with personal baking information, including the phone number of my VISA customer service number. They wanted me to send this in an unsecured email. WTF?! What kind of phishing scam is this, and how stupid do they think I am? I have given them three days to refund my purchase or I'll have my credit card provider reverse the payment. DO NOT DO BUSINESS WITH THIS COMPANY!

I purchased a tinted moisturizer image. I love it because it's light. The one I received was like paste totally different color. I guess they make counterfeit in everything. Do not shop there.

Ive emailed multiple times and have not heard feedback for a week. As well as no info on my order. They basically stole my money. I recommend not buying from them at all.

I did lots of research ahead of time before ordering a bottle of Montale Amber Musk on here. Lots of people on social media praise fragrancenet and how it's legit and at a discounted price. So i purchased. I just received my bottle today and it is without a doubt a fake. For starters, the cellophane wrap looked like it had been carefully opened at the bottom and resealed. The clear sticker had been removed and stuck back on and there was NO batch code on the outside. Aside from that everything else on the outside appeared to be real. Once i opened the box, my bottle had no batch code and when i sprayed, it smelt like watered down alcohol and bug spray. I've worn Amber Musk before so i know how it smells, wears and how strong it is upon first spray. This is not the original juice. Frangrancenet does a great job at eluding their customers bc at first glance the packaging/bottle looks authentic. Anyways, let's this be your warning to never buy here unless you want to waste your time & money.

This website is TERRIBLE! I placed an order for perfume and makeup three weeks ago and my package has YET to be shipped, I have made FOUR phone calls because NO information was given to me as to what was holding up my order. I was put on hold for ten-twenty minutes almost every time I called and each time I talked to a person they assured me my items would be sent via expedited shipping immediately yet when I checked the status of my package it was never shipped. Needless to say I cancelled my order after three weeks of frustration.

DO NOT PURCHASE ANYTHING FROM THIS WEBSITE! They are totally unreliable and have awful customer service, they will tell you anything you want to hear and then never follow through!

I purchased over $200 worth of merchandise from fragrancenet, received an order confirmation from them but did not receive any additional notifications for 2 weeks, so I called the customer service line. Customer service tells me 'my payment didn't go through' sent me a bogus order cancellation email and never refunded my money. I have been arguing with them for WEEKS and they REFUSE to give me my money back, claiming that it was just a 'hold' and the charge never went through. My bank confirms that they absolutely DID charge my card and they are completely lying about it. Since they won't do anything about it, I need to dispute through the bank which is likely going to take 90 days to resolve. SCAM SCAM SCAM.

I got a package soaked in perfume. Apparently, the bottle was broken and the perfume leaked everywhere. The brown paper too inside was all soaked. The package smelled strongly, irresistibly strongly. I didn't know where to take the box. Couldn't keep it home, but neither did I want to trough it away, in case they needed more pictures or wanted me to return it, since I was hoping to get refunded.
I tried to call fragrancenet customer service dozens of times, different days all during working hours. No response!
I emailed them several times and sent pictures of the package. I only got automatic response stating the same exact text; "to get back to them with the item and photo attachment, so that they MAY offer further assistance". Is this a joke? I spent 97$ to get a broken bottle, spend hours to make a call, get ignored and not even get a return label, but pay even more money to ship a useless bottle, so that this irresponsible online store may or may not assist me further? Is this how they handle their business?
I intended that perfume as a gift, so I had to buy a different perfume in a retail store. That's how you "save" your money with fragrancenet.com
I will share my experience on every platform I can so people know what they might be dealing with.

Ordered a $80 BVLGARI men's cologne and received a $17 Nautica cologne that was rancid. I emailed several times and kept getting the same response saying that I needed to return the Nautica cologne in order to receive the product I already PAID for. Horrible service and this is the second time they send me the wrong fragrance. Horrible service do not recommend!

I got an email stating my order had been delivered, with a tracking number that said it was sent USPS but when i clicked the link it was a fedex tracking number, which i thought was odd but brushed it off.
I was home all day and no delivery truck had been down my long gravel driveway that day but i went to check anyway, even checked the mail box since the confusing tracking info given in the email i thought maybe the post office came back and delivered it, I had already gotten my usual mail earlier in the day but you never know. No package anywhere to be found. I contacted Fragrancenet and they said to wait a week and see if it showed up and then get back in touch, Which was very unhelpful, no information on what exactly they would be doing to resolve the issue, would they resend? Give a refund? Say too bad it says delivered? I called fedex and they refused to help me because i was not their customer. So looks like ill be forced to call my bank for a charge back, hopefully i can get my money back. Do not recommend.

The order has being "processed" for 2 weeks. Had to cancelled it, and now waiting for a refund... Apparently that is their business model: to get your money and use them as long as possible.

I have ordered from Fragrance 4 times now and have never gotten Fake perfumes. I even received a bottle that the sprayer was defective and I called and got the RMA and mailed it back. They sent my replacement very fast and was extremely friendly and helpful. I cannot speak for everyone, but I can speak for myself and my family and friends and WE LOVE FRAGRANCENET.COM! We are loyal customers and will not buy our perfumes and colognes anywhere else. Thank you FragranceNet.Com for everything!