FragranceNet

For two days, I have tried to call this company regarding an order that I placed on 9/24 and today is 10/6. Today, I was on hold 15 minutes with nobody answering the call. My order shows no details about shipping or tracking. Well, I sent an email as described on the hold.
I just called again to hear an announcement that the phones were closed due to management training.
In the past, their service was prompt. However, the experience with this purchase is very poor. I cannot find how to cancel the order?

For years I never had a problem with them. Tried ordering a perfume and after placing the order received a notice they were out of what I wanted and to try again. A few days went by and in my email a new notification came up. Ordered again. Same problem. Went through this numerous times. Will be telling all my friends whom I told about this website that they have the most difficult Customer services and to be careful when they place an order! I am DONE with them! When the time comes to order again Ill go back to previous places Ive ordered from before.

This company uses FedEx AND the Post Office. It takes well over their estimates for the products to arrive. In addition, they do not care. I tried to call their customer service and got a recording stating they were too busy! Stay away from this company! Oh yes, and by the way check the return policy... it's full of exceptions and stringent rules. In other words, don't return anything if you know what's good for you! STAY AWAY from Fragrance.net. There' plenty of others out there who DO give a hoot.

I am finally writing a positive review, Yeah! Fragrance.net is a beautiful site to shop. #1 the fragrances are the real deal! #2 customer service is good, helpful and friendly. #3 they will refund any problem merchandise, what more can I say. Keep up the good work

I am writing this while i am on hold from last 35 min on the phone, Worst customer service i have ever experienced. Now i have a doubt if they are selling fake or original products. This is so UN professional. I checked my order status and its showing
That product was delivered 2 days ago, but i have never received it. Now i don't know
How to reach them. They are not answering the phone or replying e mail, and my hard earning money $71 dollars are gone. I never received my order. No more buying perfume online. The best place to buy perfume is Macy! S they are bit expensive but 100% original. I would never ever buy on this site again. Don t trust them anymore.

This is now my 5th order and everytime the items come quickly and nicely.
The last time i ordered though, they sent me a knock-off. But I automatically noticed it so I called their customer service. They were quite nice to me, and DID send me the real item but it took a 6 week delivery... that was a little upsetting, but after 4 consecutive good orders thats fine. Recommended BUT DONT rely on.

I purchased Light Blue by Dolce Gabbana. Pure water & alcohol. The fragrance is nothing like the original that I have purchased in the past at Macy's. Fake product. I will never purchase anything again from this website. Save your money people. I am very disappointed.

I've ordered several bottles from this site and all are fake! I have watched so many you tubers lie about this site just to get views or collaboration with them. This is so disheartening being that I work hard for my money.

O wow! Should have read the review first before making my purchase. I do that all the time unfortunately I didn't with fragrancenet.com I bought Versace Bright Crystal and it don't smell like the one I bought from Costco. It's a rip off and I need my money back.

I was a customer for years. Probably about 5 years, at this point. I never had big issues, and the ones I did have were easily resolved. The fragrances were authentic. However, recently I was charged twice for an order that was never processed, and it took days and being extremely pushy to get my $124 returned. They have great prices, but I'm loathe to ever buy from them again.

There is obviously no customer service. When you call them it says that their office hours are from 9:00 a.m. until 5:00 p.m. Eastern standard time but they tell you to call back after those hours when it is during those hours you get the recording. That shows their level of stupidity. Also they tell you you will get a prompt email if you have a problem with your order but there is no prompt reply. I'm going to fix their wagon and have nothing else to do with them. If you cannot offer decent customer service then your business needs to be shut down. Do not waste your time because it is nothing but a disappointment. There are plenty of other reputable sites that will help you but don't trust this one. Run from fragrance.net!

I've been using this company for years and have never had a problem. I'm looking at some of these negative reviews and noticed that some people are not too familiar with the Parfum industry. On top of their regular perfumes and colognes this site also offers what are known as "sample bottles" of the product for a fraction of the cost and almost impossible to find anywhere else. They are not knockoffs of the actual product but many manufacturers do slightly dilute the product and may slightly change packaging for cost efficiency since it's supposed to be used for sampling purposes. I've been buying the retail bottles off this site and not once have I received a knockoff. Super happy with them

I ordered The La Prairie Anti Aging Eye and Lip Porter. At a greatly reduced price from Retail. Arrived in very sophisticated packaging for shipping and the product was brand new with all the original boxing, inserts, etc. Also, received three samples, nail file and coupons... I picked the slower free shipping option and it arrived a ahead of the promised date.

Wish they would contact us, we have been trying to reach them, and the tracking information is inaccurate, stating they delivered but "out to delivery" for days, and then giving a past date for delivery.
Items are well priced and we were getting a lot of gifts online today.

This company is stealing people's money! Never buy from them. I cancelled my order and didn't even get a full refund. Spoke to a customer service agent named Roslyn and she was very rude with me and ended the conversation before I could even reply to her. Never again!

I'm not sure why there are many negative reviews here. I have used Fragrancenet for over 10 YEARS and I have never *once* received a fake/dupe product or had an order arrive slowly. I have literally always gotten my orders on time or early. On top of that, I have never had to even contact their customer service about one of my orders because there has never been a single issue.
I trust them and you can too.

I ordered perfume for my wife a week before Christmas and paid extra for shipping to get it before Christmas. Checked the status each day after the order and all is said was Order Pending. Never got the product. Tried to call them and automated attendant said due to call volume agents are not answering calls. Don't use this vendor. Terrible customer service. Had to file a dispute with my credit card company to get my money back.

I will never order again! Order took for ever to arrive still today haven't received…and was on hold over 1.5 hours still never talked with a customer service rep! Than tired chat it never could hook me up with a agent not busy! So basically they have my money and no product for me! Terrible way to run a business!

Amazing how this people are. Please always read the reviews from others. This company is terrible. They are sending my order from a carrier that I never heard before (Ontrac) and they said that they tried to delivered to me but it was not true because I was home the whole time. Also, I wrote to the carrier giving them instruction how to deliver my order and get in contact with me and I never heard from them.
Tried to contact their customer service to get some answers, I waited 45 minutes on the phone and I finally spoke with someone. She was supposed to send me an email confirmation of my refund an nothing yet. This whole experience it was terrible and I am still waiting to get my money back. Hopefully I will. I will keep you guys updated in this. Never again.

Fist off there is no one to make contact with. When you send a return good $#*!ing luck. They will keep the return and you're money. They say to email, and when you do, you'll get a reply on how we can help, and then you'll never hear from them again. Really tempted to drive to their physical location. Fragrance X is a much better option.

DON'T make the mistake of ordering from this company! It takes months an a fight IF you even receive your order! Two shipments always stop in Houston Texas an never get to you. Called this company was placed on hold for 30 minutes an then they hung up. Two phone tried, tried on line chat. Be aware an avoid this place. You have to file a refusal on your credit card for results!

I spent $50 thinking I was getting a good deal on Burberry Brit. Doesn't last more than ten mins and no authentication whatsoever on bottle. Getting my money back. Don't shop there unless you want knockoffs. Adding photo of no name on bottle proving that it is the real. Where's the name? Fraudulent website and don't recommend.

I ordered 3 powder foundations because they've become hard to find here in Canada and the price was right. Cost was $99, shipping took longer to arrive but we're in Canada so I was ok with that. The foundation colour is nothing like my other BareMinerals 12 Original powder foundation, much darker when compared. I suspect the product had been re-labelled only because there's such a big difference in colour. I initiated a refund and was told that although no return shipping label was available for Canada that I should email the receipt for return shipping and they would reimburse the cost of return shipping. I just received the refund today. They refunded $77 for the product, not the full $99, and chose not to reimburse the return shipping costs as promised. So it's a loss of $42. That dosn't seem fair shen the wrong item was sent. How is that the customers fault and why should the customer pay the initial shipping costs when it was fragrence.net's mistake. But they did only make promise to refund shipping over the phone, no paper trail there. And the items received did have the right labelling, even though it was not the colour/product it was supposed to be. All in all not a nice way to treat customers. I would not recommend this company.