FragranceNet

I was very disappointed when I opened the box.
I had ordered perfume Alessandro Della Torre, and they delivered me fake perfume which did'nt have packaging. They made fool out of me. This is not genuine website. It's not trustworthy website and should be closed

On Thursday 02/07 at noon, I ordered 5 items for Valentines Day gifts. Website said 3-5 days so I assumed a week was plenty of time. It should have been but they didn't ship it out until 5 days later on Tuesday 02/12. So I have no gifts to give for Valentines as package wont be here for another two days. I am very upset and when I called they were extremely unhelpful, said I should have done expedited. I said a week should have been enough and was told they must have been busy TH and FRI so didn't get to shipping it, are closed weekends and were not sure why it didn't go out Monday. Bottom line they finally shipped it Tuesday and it is 3-5 days from the day they sent it (five days after I ordered it.).

I will never use them again. They ruined Valentines for us and didn't care and there are too many other companies to give my business to.

I have ordered men's colognes and women's perfume multiple times, and never had a problem. I find them cheaper than anyone else, and then service is great. They do offer a money back guarantee. I am a very satisfied customer from Fort Myers, Fl.

When I tell you these women that is giving customer service is Rude... Their mouths are very smart... I called about my order I ordered a week ago and paid for 2-3 day shipping... I called looking for the order they don't even show a tracking number for it... The representative requested a refund to me her name was Mary... She was rude on the phone... I will never order again... A whole scam!

Fragrancenet pretended to have sent my order and then received it back only to refund my money (all within 5 days). This was an international delivery (one way takes at least 2 weeks). I order regularly worldwide and everything gets here. They just didn't have my order in stock and covered their sloppy business by pretending to have sent it. Not good. I will never order again.

After almost a month of ordering a perfume from this site, it finally arrived today. Recently a friend got me the same perfume from an authentic store in the UK. And I couldn't but help notice the visible differences in the two of them. There one I got from fragrance net was lighter in color, like it's been diluted, the initials on the caps are totally different. Lol, it's really awful!

I have been suspect of this place for a while. Now I know! I'm not buying another bottle of cologne from these people.
I received a bottle of Armani Code recently. What a joke! A scent that is know worldwide. But there was a slight smell for 10 minutes and it faded. Pitiful that people are being ripped off like this. They should be SHUT DOWN!

I ordered 2 men's fragrances, Christmas 2013. My purchase was originally $61.90. On the right side of the order page was a notice "included with your qualifying FragranceNet purchase is a magazine subscription valued at $19.95. If you prefer not to receive a magazine & receive a rebate for its stated value, please print & return this form with a copy of your order,"... blah, blah, blah." I sent all the required documentation in immediately. I should have received my rebate in 6-8 weeks, instead I received "Living" magazine. After multiple phone calls to FragranceNet.com, whom then gave me multiple other companies to contact for the rebate, I still have not received my rebate and no one can help me. Beware, of this scam. I also only received part of my cologne order because they ran out of stock on the other one.

I signed up for the monthly subscription, I got my first order it was dolce Gabbana light, the ingredients were listed on the tiny bottle it smelled like pure alcohol and believe it or not that was the first ingredient, the bottle was easy to open so I actually think they made it themselves. Very disappointed!

I purchased from you a 3.4 oz bottle of Kenneth Cole Black Bold. When the shipment arrived, it was a box with 3 advertisements, 1 packing slip, and NO cologne. I contacted your company and received no apology for your mistake. You sent out a new shipment. From now on, I will pay a little extra and order from a different supplier.

My star rating is for your customer service.

I placed an order with fragrance net almost 10 days ago, And $133 was deducted from my PayPal credit line. Unfortunately I could find no Order confirmation or history of my order. I reached out to them 3 times via email asking about an order number, where my order is, etcetera and received no response. I have filed a dispute with PayPal. So obviously I can not provide a picture of proof of purchase.

Seems authentic so far, but shipping and customer service is ridiculous. The first time I ordered, I never received purchase after waiting for a very long time. They refunded me with no issues which is why I was willing to give them another shot. I've ordered a cologne my husband wanted for his birthday & paid the additional$19.99 for overnight delivery (Ordered before 12pm & on a Monday, so no "next business day" delays. This was over 3 days ago & still have not received it or even any notification that item is out for delivery; Only an email stating that the order was processed. Email support is very slow. Tried calling & I have been on hold for 30+ minutes now. Looks like I will not be receiving this item on time, after paying the extra costs to ensure I wouldn't run into this issue. I'll order from somewhere more reliable next time

Hi Folks,

I ordered my product to be delivered to Australia and clicked on free international shipping.

My order confirmation online was for $35 but then I was later charged $35 for shipping?

Not to mention that the package was damaged when it arrived

I have asked through multiple channels for it to be reversed with no answer

Never buy from these rip off merchants

Never again! Read the myriad bad reviews posted and they all confirm my bad experience. This company took days to even bother processing the order. A week goes by and THEN my two orders were shipped. Two weeks later and they're still not here!
Other sites promise orders are shipped the same day received and you get them days later!

So I bought 1 bottle. It was fake. I did not know just curious why fragrance did not stay. I bought same thing again. Whole different product. So no returns if you open packaging. Who would know? So I have paid for 2 bottles and only 1 is real. Would you EVER be a customer again? No way. I matter. So I will not be returning.

These fumes. We're a total waste of money not once did I not learn my lesson but a few times. No true FINE scent would ever be on a SALE to be quiet Frank! Fragrance is worth every Penny! This place isn't worth a dime. As your quarter worth of a non scented fume won't last second in time! Do not believe this crock of hot lies! BELIEVE ME! Buy your fragrance at an Real Fragrance Store.

Tried numerous times calling to talk with someone in customer service. They have no such department. Tried contacting them by email numerous times. No response. Go somewhere else to purchase other than this website.

They told me I get free 2 day shipping...It is 8 days now and I still have no items. There is no one you can speak to over there at their company and the shipper is of no help of course. Now I need to go through the process with my credit card of cancelling the order. This is a scam. Do not order from them. Better off paying more to get from a reputable company like ulta.

I ordered a gift set they sent it to me the whole bottle perfume was empty shipping did not ship it correctly leaked out in the box sent it back and still have not received my money back. I will never order from them again

These people shipped me expired suntan lotion. Order placed and received in June 2014. Lotion expired in October of 2011. They have no sense of quality control nor did they seem apologetic when contacted. DON'T buy from them

My recent purchase of Creed Green Irish Tweed was a complete letdown. Despite ordering a brand new bottle (not a tester) for a birthday gift, the package arrived with a torn box, no paperwork, and visible fingerprints on the cologne bottle. Upon inspection, I inspected the bottom of the cologne where "Creed Paris" should be etched. To my dismay, only the 'S' of Paris was visible. For a high-end fragrance like Creed, one would expect a more secure and impeccable packaging. As if that wasn't enough, they overlooked including the birthday note I had explicitly requested.

Customer service offered a return, but the remedy involved waiting for them to receive the faulty item before initiating a refund or replacement. Was told the estimated timeline is up to two weeks or more, leaving me without a timely birthday gift. I was offered to return the item and order another one if I needed it sooner! This experience is unacceptable, and their lack of quality control is disappointing. I hear the return takes a very long and at this moment I am not sure what to do. I am stuck with a used, probably not authentic very expensive bottle of cologne!

EDIT: A member of customer service just reached out to me, and offered a replacement. I will update my review if receive the confirmation email.

Wouldn't let me cancel part of order 30secs after making it and emailing them saying it's been processed. Ordered 1 wrong product on 500$ order, and now having to return it all. Worst customer service I've ever seen

I ordered cologne on June 10, 2103.It is now July 2,2103 and my product hasn't come. I asked on several occasions to speak with a manager and on every occasion, the representatives told me their was no manager available to speak or contact me about the where about of my purchase. Never will I order any products from fragrance.net again!

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