FragranceNet

For weeks I have been frequently going to Fragrance to see if the Jadore perfume was on sale. In fact I received several texts from Fragrance regarding sales in Jadore Perfume. Today I received a text saying there was 30% off on all Perfume. I followed the link and typed in Jadore and placed the order only to discover it was for the toilet water and Not the perfume. I discovered that within about 5 minutes after placing the order. I tried to contact their Customer Service which is non existent. If I could have spoken to someone I would have changed my order to the perfume which would have been a win/win. Instead I had to send an email which stated my order was already on it's way. This is the last time I will Ever order anything from Fragrance.net. Buyer Beware! Once they get your credit card info it is too bad so sad. The minute I get that order I am making photo copies and firing it back.

I bought from Canada and they sent me the invoice which was different from what I was charged by my credit card and they said it was the bank's charge and they are not responsible. Then the item was not delivered so I called, they said that it takes too long so they will refund it and I order it again. I confirmed with the representative that I would be refunded exactly the same amount which I was charge as I felt suspicious. She said yes. Then they refunded less than what I was charged. Hen I complained about this by email, they said it is because of the bank's converting charge and they are not responsible. I feel it was "SET UP" and imagine how many people are ordering items from them and they takes small amount extra here and there!? Be careful.

Don't make the mistake and cancel the order.
The will not do it even a minute after placing the order.
They have absolutely no customer service they overcharge for shipping and i got fake products
Many times STAY AWAY from them…

Whilst the price I paid for some perfume for my wife was the best I could find (despite VAT and shipping costs from the USA), the bottle took over 3 weeks to arrive and was labelled as a tester and wasn't in the normal container.

And then, on checking the receipt in more depth, noticed that the VAT rate was being charged at 30%!

As this should be calculated at the local (i. E. UK rate), I sent a polite email question to them to which they didn't respond. And then another... and another...

I'll leave you to make up your own mind on this.

I bought some cologne once from them, and when I received it in the mail, they also gave some free stuff, like a mirror and a sample of another cologne. I didn't like the cologne I had originally ordered and sent it back. However, the whole process was relatively problem-free.

I love them. Great perfumes, not fake. Customer service is great, twice, I did not receive my package, they sent me a new perfume asap. The 4 stars is because it takes them 4 weeks to reimburse you when you return a perfume you did not like.

Just terrible service. Made an order. Almost a week without change. Customer service is just terrible. The wait is also endless. Every day I try to contact them about my order and everything in vain. Every two days they send one and the same form to fill. Every time I fill it out and send it. And every time, nothing happens. If it turns out that the perfume fake, it will be something.

This place is excellent if you want to save alot of money instead of paying double at the mall! I have had no problems what so ever with fragrance.net and i continue to purchase colognes with them. Excellent place!

I ordered three items from Fragrancenet.com. I wasn't sure the order went through, since you receive no notification or thanks for placing an order. There is no tracking number given, nothing. I checked my credit card, and the order was paid for. Ten days or so, and I received a large box containing two small items snd absolutely no paperwork. I waited a week, hoping the third item would come, but it didn't. Since I didn't receive paperwork, I have no order number. Everything on their website that offers help, requires an order number. So I called the 800 number and was on hold for a long time. It is obvious that this hold is just a ruse. They don't intend to answer it or give me any help.

Don't mess with these idiots. There are bound to be more professional companies to purchase from. Run away, run away!

So I have ordered from FragranceNet many times before in the past without issue. I placed an order and realized immediately afterwards that there was a typo in my delivery address. Instead of apartment 6106 it was being shipped to 6101. I have emailed and called and emailed and called and no answer. What should have been an easy quick fix since I caught it right away is now a full blown issue of just trying to get a hold of someone. I finally received an email back. Saying they can't cancel the order and that I can return the order once it's received. What a JOKE! How can I return something when it's going to the wrong address. So now I have to wait for this to be delivered to the wrong address and despute the charge with my bank.

There 800 number doesn't work they don't answer her there local number they over priced me on shipping and exchange there liars and fraud's don't buy anything from them u will regret it And they don't even send a receipt

I order 2 bottle of Gucci premier 2.5 oz eau de perfume for my wife, think it good deal but when I open the box, perfume have no plastic wraps out side, the box look like reprint and cut out, it not real at all the perfume not last for 1 hour and they say they sell the real thing, it go back next day, I learn a lession. Buy something for your love one. Go to the mall and buy the real thing

DON"T BUY anything from them. I bought Mon Paris from fragrancenet.com. I got perfume and after couple of use I was very frustrated because the fragrancy was absolutely terrible. I decided to check if it's the same smell as in the perfume store. It was totally different smell of perfume in the store. So it's obvious that fragrancenet.com send me fake perfume. That was absolutely terrible experience.

I recently ordered perfume products from fragrance net. I waited over 3 weeks and had not received my products. I contacted them and they advised me to wait another week. I still did not receive the products. I contacted them again and immediately they said they would refund me. They offered no apology, no explanation has to why I had not received my products. I informed them I was disappointed. I was looking forward to receiving my products. I will not be using this service again and will certainly not be recommending them to friends and colleagues. Good customer service goes a long way, unfortunately fragrance net does not live up to their motto 'we appreciate your business'

I have been ordering from this company for years. They changed their delivery carrier to a unknown company named TForce, let's just say I never got my order, it was never delivered to me, called customer service waited 1 hour to speak with someone, when I did get someone she was no help nothing but attitude, never offer to resend my order, just offer me my money back. Be careful because they wanted to go the cheap way for delivery my order never showed up..

I bought a tommy bahama for way more than it's worth on 11/28. It is 12/12 It took them 4 emails and three weeks JUST TO SHIP IT NOW? The only reason why they finally shipped it to me asking for my refund back TWICE(which they never gave) they just totally disregarded the two emails I asked my refund. They completely ignored the email and on the same day they decided to dreamt the shipping label and finally ship it out. Are you serious?Mind you they didn't not make any tracking number for me or didn't update my order status number. So I couldn't check where my package was during those three weeks. If you don't want the headache go to some other discounters this place is awful.

I order a bottle of perfume, i received a email telling the order has shipped the next day
I received a email telling the order was cancel because it is out of stock. I was told it would take me 4 to 8 weeks to get a refund I contacted my credit card company.

I bought two different bottles of perfume. One of which I was very familiar with due to the fact that I have had several bottles of previously. But I have never ordered from fragrance.net until now. Never again! It smells just like desiel fuel. Nothing close to what it is suppose to smell like.

Do NOT buy from fragrancenet.com. Their products are beyond their shelf life and old, hence the half price products. Buyer beware. How do I know? I fell in love with a creed perfume I had a sample of. Bought it on their website, got it and sprayed it on. It smelled like grandma old perfume. FragranceNet had it for $240 rather than the $380 the stores sell it for. You get what you pay for! Don't do it. I wouldn't give any stars to this company.

I made a purchase 3 weeks ago. On the 3rd day is said it was shipped and provided a tracking number. It is now 18 days since and the item still say's "USPS is awaiting the item". I have tried to contact them to find out what is going on and I have gotten ZERO response. Do NOT give these people your money!

We just received our Christmas gift - Bvlgari Splendida Patchouli Tentation. Prior to opening the box, we saw the reviews on the company. I checked the back of the box, and sure enough, there is Arabic. Which is not in the REAL packaging. I called the company, and "due to unforeseen circumstances" they are not answering their phone. Luckily we paid through Amazon Pay, so if nothing else, we will get that back. Do not get roped in. This company ships fake product!

My first time ordering from this site, I can honestly say I was a little iffy about it because I have always bought my perfume in store. I Placed My order on December 2nd, I started to get worried when I didn't see it come in 3-5 business days like they said it would but eventually it did come today. Looks great an smells great lol i also just ordered a perfume for my mother an aunt for Christmas so fragrance net will definitely be getting more business out of me!

I have ordered a few times. The fragrance you get is definitely not authentic, I suggest, if you have received an order, put a little on one wrist, go to a retail store find the same scent and put a little on the other wrist. NOW COMPARE! I have read the reviews posted here. I am convinced the very positive reviews are actually done by employees of FragranceNet.