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FragranceNet has a rating of 1.6 stars from 427 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FragranceNet most frequently mention customer service, credit card, and tracking number problems. FragranceNet ranks 272nd among Perfume sites.
This company does not typically respond to reviews
I previously reviewed a perfume bought on this site, and I was wrong about it. I ordered the same perfume from the Bay and it was the same perfume, I originally though it was a fake but it is not. Go ahead, very good price, around 30% off
Hello everyone, I strongly advise against ordering from this site. I placed an order for over $1000 worth of items, and after processing my payment, they canceled the order. I wasted nearly a week choosing products, and they have been completely unresponsive and haven't even bothered to call me back. As someone whose reviews matters in social media, I know how important honest feedback is. Don't waste your time here.
It took more than two weeks for my order to arrive. I tried canceling twice because it was taking so long but was told both times that the requests were rejected. The package finally arrived (I ordered Clinique foundation and blush, shampoo and a makeup sponge) and the first thing I did was open the box of foundation. The makeup was a dark orange color. I ordered vanilla! Plus the contents were oily and had a funky smell. Really nasty. The blush wasn't much better. Sunset glow was dark brown and it looked like it had been used. See photo. I contacted the company for a return authorization number and the agent wouldn't give me one because I opened box and the makeup bottle to check the contents. Returns are only permitted if the packages are not opened. Seriously! Do yourself a favor, don't go near this company. Spend your money at a site that has ethical business practices. I made the purchase via After Pay and will be contacting them shortly so they're aware of who they're dealing with.
Tip for consumers:
Don't shop here.
Products used:
Just the makeup sponge.
I Used This Before For Hair Products And Everything Was Fine. This Time I Used It For The Same Products, Ordering On Monday And Paying Extra For Shipping Before I Went Out If Town For The Weekend. By Thursday After Checking tracking, My Order Was Still In The Warehouse. They Would Not Let Me Cancel, Even Though It Hadn't Shipped. It Finally Shipped And Two Of The Three Items I Ordered Were Out Of Stock. That Would Have Been Nice To Know When I Put The Order In, since I Would Have Gone Elsewhere. I Will Not Use This site Again.
They deserve a -0 star
This company is a total scam! Never received my order but they did charge my credit card, and you can never chat or speak with anyone! Its such a fraud and scam! DO NOT BUY FROM THIS COMPANY!
Had an issue on their website and duplicate orders where made
No confirmation email was sent on either order and I only knew the order was completed 2timrs was the immediate alert from my bank
Called both customer service number and emailed them immediately
The money for both ordes had been taken out my account and I still DONT have an order number or anything in communication or proof of the order
It's been 72hrs and not one email about the orders only continuous emails too order more stuff
I would NOT recommend spending money with a company who had no customer service AT ALL
Highly disappointed and out of $309
Tip for consumers:
Be careful if the website say the order didn’t go through
Check your bank account first because it can be an error and you get double charged
Products used:
I didn’t get a refund a product or an response too emails abs calls
Have ordered a lot of my perfume from this site. Fast shipping and great prices! They also have a large selection of any kind of perfume or men's cologne. And it's not knock offs!
My first time to order from fragrancenet.The Clinique Happy I bought smells different from the one I bought in store. And you have to pay shipping fee when returning the item.
I ordered something from them and they never emailed me back. I contacted them to let them know I never got my order and they haven't responded. Now $30 went into the thin air.
Tip for consumers:
No
Products used:
None
I ordered Creed from this "vendor" and as soon as I opened it I knew it wasn't the real scent. But when I tried to send it back they said "sorry, you opened it"
Tip for consumers:
Fake product and they won't let you return it once you open it
Products used:
None, fake product
I had to give them a star for having the nerve to send this CRAP IMITATION period. I have ordered Fidji by Guy Laroche from fragrancenet.com. What a joke. Now they did not credit my card with the full refund. They have the nerve to charge a restocking fee for sending this TOILETTE WATER back to them. DO NOT ORDER FROM THEM! IT IS A RIP OFF! I have worked in the Cosmetic business for years, including Chanel. I am never going to order from them again.
Ive read that you should stay away from the fragrances (I never personally did) which kind of sucks because thats the basis of their name. HOWEVER, I ordered 7 different colors of Viral Colorwash & Colorditioner, Fanola Oil and the largest container of Dream Coat by Color Wow. Everything came in really well packaged, all the tops of the dyes were sealed with plastic and the quality was amazing for everything. This was a year ago and I'm still using some of the dyes as I ordered a lot and just havent run out, they all still work really well.
I purchased 2 bottles of Viva La Juicy one was Rose, the other was Noir, both were 3.4oz
Their shipping was great and really fast. But upon receiving the perfume & spraying it on myself I knew IMMEDIATELY something was very off! The strangest thing is the bottles looked legit!
To make sure I wasn't just imagining things, I drove to a local Ulta with both my Juicy Couture bottles in the car from FragranceNet.
Went into to Ulta & heavily sprayed their tester for Noir on 1 jacket sleeve, then Rose on the other sleeve. Ran out to my car then sprayed Fragrance Net's bottles on the same arms only a couple inches apart to compare.
FragranceNet smelled completely different than Ulta's LEGIT Juicy Couture perfume!
Either the perfume Fragrancenet.com sells is so old it went bad, OR they're knock-off fakes ENTIRELY!
Either case they don't smell good.
DO NOT BUY from this site unless you're fine with imitation perfume like you would buy on Temu or Wish! False advertisement on their site claims it's genuine. It's not.
Products used:
Perfume
The perfumes are not real,the scent isn't even close to the original and the scent does not definitely last more than 10 minutes at the most!
Products come broken and they take forever to fix the issue don't recommend! I contacted them and they just answer when they feel like it.
It's weird that there are so many bad reviews I've bought from them twice I have like 8 perfumes from them and no fake perfumes here fast shipping too def not fake Ive had the perfumes I bought before and smell the same I also compared it to seohora and same thing I will be buying again too
Never got my cologne I work very hard to get scammed by these lowlifes just sit on there $#*! and scam i will get my lawyer and sue wish me goo luck guys
I gave FragranceNet a chance and it worked out good. Price for Rihanna Nude was good and I went for free shipping, a little slow but no biggie. Will try them again.
I had been a long time and very satisfied customer, that is until my most recent and FINAL order. I placed an online order on November 18, and the tracking information showed the package as being shipped then out for delivery on Tuesday November 24. The package never arrived and the USPS tracking information has no delivery confirmation.
I emailed FragranceNet on December 2 and they quickly responded, asking if I wanted a credit or replacement shipment, and I requested a replacement shipment. So far, so good I thought. Since December 2nd, I have received no information on the replacement shipment, and numerous emails have gone unanswered. I am receiving read receipts on my emails, which upsets me even more that they are not responding. Calls to their customer service line are useless; all you get is a message saying their reps are too busy to answer calls and that instead, use the website to track order or to contact customer service.
I've initiated a claim with my credit card company to get my money back. STAY THE HELL AWAY from FragranceNet.com!
Ordered boss #1 and it is a very strong smell and last for the whole day. But the one i recieve from them lately was fake and the smell wont last few minutes.
Bought Guerlain Habit rouge parfum and if FAKE one, smell only bad alcool (I would have prefer a cognac); I am use to officiel parfum so I lose my money for this $#*!. It looks as an normal one but it is not; in addition they have volume of flask that are not even the one for the brand. CHEAP BUT $#*! SO EXPENSIVE FOR POOR QUALiTY STINcKY ALCOOL
I finally got my shipment today... I order on 8/12/14 they sent delivery info to fedex on 8/14/14 but it was actually shipped on 8/16/14 and at first it said to expect delivery on 8/20/14 but I actually received it today which is 8/18/14 so I got my order sooner which I loved! I got very excited when I received my order I was very pleased with the entire order! I order 5 perfum and all were great... I was a lil worried as I was reading the reviews but I gotta disagree with most of the ones that said not to order from this site! MY FIRST TIME ORDERING AND WILL ORDER AGAIN HOPEFULLY WILL HAVE SAME EXPERIENCE... YES THEY ARE LEGIT!
I AM A COLLECTOR ON MANY HIGH END COLOGNES LIKE TOM FORD AND CREED COLOGNES AND I ORDERED A TOM FORD ONBRE LEATHER AND THEY SENT ME A DONNA KARAN 1ST AND WHEN I REACHED OUT TO SERVICE IT TOOK 1/2 HOUR N THEY SENT ME ANOTHER COLOGNE 2 DAYS LATER ONLY THIS TIME IT WAS NOT TOM FORD BUT A STINKY JIMMY CHOO. NOW THEY WANT ME TO SEND IT BACK WHEN I HAVE NO TIME WC MADE ME ORDERED ONLINE IN FIRST PLACE. HORIBLE SERVICE =PAY EXTRA AND BUY IN MACYS OR HIGH END STORES ---DO NOT WASTE YOUR MONEY--THEYD RATHER REFUND ME RATHER THAN FIX THEIR PACKING ISSUES FOR THEIR CUSTOMER
Tip for consumers:
if you want high end stuff do not waste your money and buy at high end stores
Products used:
none bc i never received what i paid for and waited too long
I'm so disappointed I knew right away it was knock off I spent about 150 on a bottle of 1015 it wasn't even strong it stayed on for about 30mins I know fake the spray pump was pumping like a body spray like wtf shame man shame it looks like the real but it's not I'm going to spend my money on the real site of Room 1015
I would gladly pay retail prices to not deal with their RUDE and ARRIOGANT customer service rep - she didn't listen to what I had to say and kept parroting obviously canned answers. I would advise to stay clear of this company.
Ordered a perfume for my mother but when it arrived the package didn't look the same as on the picture and it didn't smell really good. My mother didn't like it either. And it wasn't even that cheap.
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