FragranceNet

I am writing to inform you about the HORRIBLE experience I had with fragrance.net on my first purchase. Order # *******. I got an email at 7 pm yesterday night that my package was delivered at 2 48 pm. I was home the whole day and checked multiple times and the package was NEVER delivered. I called FEDEX - they said call seller we won't help. I emailed twice, called on phone and was kept on hold for over an hour and tried to chat with NO response all day today. I live on a culdesac and not once in last 5 years I have lived there has a package been stolen. They should be ashamed of urself cheating customers like this. I needed the package as a class gift for my kids teacher for Friday! You have left me humiliated and and furious! Never again!

I don't get the complaints. I have been shopping fragrancenet for 10 years and every product is legit. Shipping used to be lighting fast but lately it's been a little slow is the only thing I can think of. But as far as the hundreds of fragrances I bought from them, not once have I had a problem or a fake item.

I ordered in good faith based upon the website. They claimed it would take 1-3 days to arrive. Unfortunately, that was a lie although it is clearly stated on the page. Instead over 5 days later it still was not even in shipping status. WHen I inquiries about my express order I was told " order placed with express shipping normally ships within 24-48 business hours(excluding weekends) and arrives within 1-3 business days(excluding weekends). Please note, this is not a guaranteed service and it may take up to 10 business days" what is tht the small print! Set the correct expectation

I was looking for a certain perfume (Ciara) both me and my mom have worn forever but can only find a lower quality version at a national retail chain store. I came across Fragrancenet.com and found it immediately! Instantly, I called my mom and since then we have both made fragrancenet our place to buy ALL of our perfumes! Plus, I receive free samples with my orders. Their prices are at least 80% less than at a department store for older frangrances and relatively less expensive for new frangrances as well.

Total scam. It is impossible to contact their customer service rep. You listen to adds and then you are disconnected. I purchased 3 quite expensive perfumes from them. 2 of which are OK and the third one is either knockoff or old. I know this fragrance well, so I know how it smells. I am angry, 100 dollars down the drain. NEVER AGAIN, they lost another customer.

I ordered Le Labo Santal 33 but got sent Jean Paul Gaultier "le male".
Funny that the shipping label is correct, Wow! $250 for a $62 product and a label!
They want me to return the product that I did not receive to get a refund!

Total scam!

I purchased Smashbox primer from them and was sent the incorrect primer based on the photo shown. I went through a long process to return the item clearly starting wanted a refund to my visa. Without my authorization they simply mailed the exact same product back to me. WHAT? I asked for a refund not the same wrong product. Do not order from this company. They are very difficult to work with

I bought 2 perfume from fragrancenet (CARON) for my wife and me. I used Caron longtime ago, so I know how good it is... but this one last less than one hour. I can't believe I spent close to $200 for Fake perfume.
I will never ever buy anything from them again

After i purchase online and submit the total amount of australian dollar, i find out later they withdraw from my bank account the same number of amount but with american, and the different was big. Copy your screen before you submit your order. I will not buy more, they keep loosing client

I've been shopping on this site since 2006. They have so many selections of perfume decently priced with promotional 10% off (almost every time you order). I have ordered perfumes that I cannot find in any department store or perfume emporiums. I'm a perfume fanatic - so trust me this site will not disappoint you!

The discount claimed by this site isn't valid. I found the same items for less at Amazon. I placed an order and they never sent it or notified me. When I went back to check the site said 'more information needed'. I have never seen a site with worse custmer service. They have earned their bad reputation. Don't shop here.

I ordered some perfume... Calligraphy Saffron. It took forever to arrive. I opened it and sprayed it on... it gave me a headache instantly. (Not sure if it was real but the box seemed real.) They make it very difficult to return because you need to get an return number from a customer service rep and they have NO email address for them... they make you call. I just called and I was number 46 in the line. They want you to wait on hold until you are number 1. Forget that... I would be waiting for hours. Live and learn. I just wasted $68.

I had ordered a perfume and in order to get free shipping, I added 2 items for $30.00. Well they cancelled the shipment of my perfume and just sent the 2 items with. O notice. Tried to cancel the shipment ehe. I saw the credit appeared, they said it was too late and to proceed with return upon receipt but you have to pay for the return shipment and they only issue credits, no refund plus no toll free numbers from Canada

I placed an order with FragranceNet for over $800. The order never arrived and they just kept blaming the courier. They don't take any ownership for their orders and just kept telling me they call; t refund my order because they sent it to the courier and it's in the couriers hands to deliver it. They cost me over $800 and didn't do anything about it. This is by far the worst customer service I ever have dealt with

I love the fact that fragrance net is Authentic!
I am a true blue return customer!
Im an authentic person writing this review from Northeast philly! Thank you Fragrance net for the Quality and very affordable pricing, you saved me a ton over the years :)

I first thought this was a scam as it took them forever to ship my order and their customer service was very slow to respond then I found all the bad reviews. I ordered early June, just recieved on June 28th but product was as promised and genuine as far as I can tell.
They also sent samples and other marketing/advertising for other online subscription services. I would of given them 5 stars if their customer service was a little better. So it takes forever to ship and get to your door but it eventually does.

Not real perfume from manufacturer. Think....It is impossible to get perfume that is normally $130 from the manufacturer for only $37 95 from fragrancenet.com or any other extreme discount place for that matter, and expect it to be the real deal. To claim their legitimacy, they would obviously put a little bit of the fragrance that you're ordering and mix it with something that smells similar, but it is definitely, definitely not the same!

Non existent customer service, orders take weeks to ship out. Good luck getting anyone on the phone to resolve any issue you may have. Emails to "customer service" aren't returned. I would not recommend fragrancenet to anyone.

If I could give 0 stars I would. I ordered two men's cologne, paid for overnight shipping on Thursday. Friday I get a notice that there was an error from ups and that my order wouldn't arrive until Monday. My order comes today and it's two cheap bottles of women's perfume. I spent 196 dollars on the cologne I purchased and received $39 worth of women's perfume. No response from them either. Will be chargebacking my purchase and never using them again. The order number plainly shows what I ordered and they give me freaking women's perfume AFTER messing up my order to begin with. Never again!

Very bad customer service. Make an order for a very special persons I'm flying out to see today. I was assured that it would arrive in plenty of time. Well guess what... Its not here. And when I called to see what happened, after waiting on hold for 20 mins, all I got was "I don't know... Sorry" Very poor customer service. I've been in Sales for 18 years. If I treated my customers this way I would be out of a Job. I guess they make enough money they don't have to worry about one guy. Very disappointed. I have made many purchases form this company and never had and issue. But you never can tell what a company is truly like until you have a problem and see how it is resolved or in this case how it is NOT RESOLVED.

I purchased Fancy Love perfume from Fragrancenet.com with the intentions of receiving it in 1 to 2 business days as I paid the extra to reassure this to happen. Spent hours for 3 days calling the customer service number they provided on their website. Nobody answers the phone because their is no customer service to answer the phone. Send 3 email's and never received a reply to any of them. This is not how you do good business. As a first time customer this will definitely be my last. Shame on you Fragrancenet.com... Shame on you.

Literally everything down to the little samples I had are FAKE! Like everything smells stinky like essential oils and the smell goes away literally seconds later! Can't return it since I already opened it and that's their policy so all of my money is just down the drain

I ordered Tom Ford, Versace and Creed cologne. They sent a delivery service i never heard of who tried to deliver at midnight to a apartment building. Of course i never received it! I assume it's stolen or going back to sender. Who knows. Don't order from here.