Overview
Frame USA has a rating of 4.5 stars from 796 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Frame USA most frequently mention customer service, custom sizes and reasonable price. Frame USA ranks 5th among Printing sites.
Instant Feedback
Was contacted out of no where to return monies. Came like spam! This should not happen w/o detailed
(Order #, purchase description, etc.) Info to the customer. I buy online alot so these purchase details were not on my radar.
The site can be difficult to use; it seems better formatted for wholesale customers who know what they're looking for, and the shipping policy is a bit bizarre. However, I had worked with Frame USA products as a professional framer in the past and knew the quality is unmatched for the price, so I took my time navigating the site and found the perfect frame. It looks great on my artwork and it's real, solid wood, which collectors will expect of my artwork.
Excellent quality frame delivered on time as expected and anticipated
Frames are outstanding the best quality I've seen yet, shipping is fast and the frames are very reasonable.
Simple lines that make them beautiful and a very Excellent choice!
I am a mosaic instructor and I love using your frames in my classes!
Easy to work with and quick turnaround for standard items!
For the price, this frame was a complete disappointment. China knock off crap.
Hi Troy, I'm sorry to hear you are dissappointed in the quality of the frame. I can assure you that every frame we sell is 100% sourced and manufactured in the United States. The particular frame that you purchased is a poly frame, it sounds like you might be more interested in our Wood or Metal variety. If you are interested in returning you can do so by emailing sales@Frameusa.com. They will be able to assist you in finding a product that better serves your needs. -Brooke Sanders, Brand Manager
Site is well organized and products are nice, love this company.
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- Ithaca, MI, United States
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Business Highlights
- Made in America
- Custom and Ready Made Picture Frames
- Design Your Own Custom Frame
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! I would like to know more information regarding your experience. Could you please forward any correspondence to BSanders@Frameusa.com so i can get to the bottom of what exactly happened? - Brooke Sanders, Brand Manager