Frame USA

I am always able to find what I need and very reasonable prices.

The frame I ordered was very beautiful and arrived just as I expected. The frame was very affordable.

Please ship promptly as I have an important showing the first week of February.
Thank you!

Frame USA has been very helpful with the entire order process. I always receive my order in a timely matter and they arrive in great condition and ready for me to frame my art with. Thank you!

Easy frame building process and checkout process was simple to navigate. The only issue I experienced was not receiving the matting with the original order. Frame USA quickly shipped the matting after I reported the problem.

One defective 10x14" frame, otherwise okay, corners look better than last time

Issue apparently resolved - replacement frame to be sent

I could not determine what the quality and thickness of the plexiglass would be so I called AND emailed the company to ask how thick the plastic was. I was told the plastic is.288" thick both over the phone and via email so I proceeded to order a large number of oversized frames. When I received the frames I was disappointed to find the plastic within them was less than a millimeter thick and several of the sheets were scratched. I was very upset and contacted the company to find out why they had told me the plastic was thicker. The person who responded said that there are two types of plastic available: styrene which is thin and acrylic which is thicker. The website where I ordered the frames only offered one choice but they have another site which allows for an "upgrade." Their customer service reps told me the thickness for the upgraded plastic - despite the fact that I specifically asked how thick the styrene would be. This is very poor service. I had to pay over $100 to ship the frames back in order to get a refund and I lost another $30 for charges to ship those oversized frames to my home. I am extremely disappointed. They should make it clear that the plastic they offer is extremely thin and brittle.

Your information about wholesale shipping is somewhat misleading since it implies you'll get a better price for wholesale orders when in fact it's only if you order upwards of $1500. Also the fields for putting in your state require typing when choosing from a list is easier and more accurate. No ability for auto fill.

The products themselves were fine, but poorly packed for shipment. Several pieces fell out of the package and were lost in transit. The company replaced them, but overall it took three weeks to receive the complete order. As a result, I missed the deadline for submitting my entry to an art exhibit.

Order 1- My frames were not broken, but the corners of them all were dented. They would have been fine if the packers simply would have wrapped in bubble or foam wrap. The layer of brown craft paper is not effective. They are unfinished frames so I'll sand them all to matching dented corner size. *eye roll*
Order 2-The company called and needed to add an additional $81 to my order for oversized shipping. Fine-whatever *eye roll* - I hear shipping is challenging so I begrudgingly agreed. The upside was that this order was bubble wrapped so the corners were nice. The eighty bucks paid off.