business logo of Frame USA

Frame USA

Overview

Frame USA has a rating of 4.4 stars from 800 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Frame USA most frequently mention customer service, custom sizes and reasonable price. Frame USA ranks 4th among Printing sites.

service
164
value
3
shipping
2
returns
2
quality
819
This company responds to reviews on average within 2 days

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4,750 reviews
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How would you rate Frame USA?
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Texas
1 review
0 helpful votes
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Great custom frame sections
January 26, 2024

Excellent quality and fair prices. Easy to use website.

Date of experience: January 26, 2024
Kentucky
2 reviews
0 helpful votes
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Love it!
July 12, 2022

So easy to order. Would like to see a bigger picture of frame pieces to be sure of color though.

Date of experience: July 12, 2022
Ohio
1 review
0 helpful votes
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Great experience
February 1, 2023
Updated review

GOOD HOWEVER I COLD NOT FIND THE COUPON CODES on your website I would like to order more stuff if I can find the discount codes

Date of experience: February 1, 2023
Brooke S. Frame USA Rep
over a year old

Hi Richard! Any active sales will always be located here: https://www.frameusa.com/saledetails We recommend signing up for our email list so that you're notified ahead of time!


GOOD HOWEVER I COLD NOT FIND THE COUPON CODES
January 2, 2023
Previous review

GOOD HOWEVER I COLD NOT FIND THE COUPON CODES

Date of experience: January 2, 2023
New York
1 review
0 helpful votes
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I just love their products. High quality products and the added plus made in the USA.

Date of experience: November 29, 2021
Idaho
1 review
0 helpful votes
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Good, easy shopping
September 23, 2023

Was easy--only draw back was I didn't know what kind of wood frames were made of.

Date of experience: September 23, 2023
New York
1 review
0 helpful votes
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Great product with easy customization options.
September 14, 2023

I've been a fan and have been using your frames for a long time now. Thanks!

Date of experience: September 14, 2023
Minnesota
1 review
0 helpful votes
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Custom frame mat
January 15, 2022

I have ordered custom mats twice from
Frame USA. I have been very satisfied both times.

Date of experience: January 15, 2022
California
1 review
0 helpful votes
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Great frames at great price
August 6, 2023

Needed 2 frames for my certificates. Great frames at great price and always delivered on time.

Date of experience: August 6, 2023
Maryland
1 review
0 helpful votes
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Flimsy
January 11, 2024

The frame collapsed once unpacked From the packaging.

Frame USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 11, 2024
Maddy H. Frame USA Rep
over a year old

Hi Jack! I am very sorry that your frame did not meet our quality standards. We stand 100% by the quality of our product, and I would love to help you out in getting a replacement. To submit a damage claim form, you can go here: https://docs.google.com/forms/d/e/1FAIpQLScuT-IPEVm-EO4sUiTqgALxa-1tE5YbaigJEv8DsSFidYMSBg/viewform?pli=1. Otherwise, we would be happy to help you resolve the issue directly. You can call one of our customer service reps at 1-800-577-5920. Please let me know if I can help in any other way. -Madelyn Holman, MHolman@frameusa.com

Massachusetts
1 review
0 helpful votes
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Very easy to order
February 8, 2022

This site was great. Easy to follow and simple to use.

Date of experience: February 8, 2022