I had ordered from Francesca's online and needed my shipping address re-directed. I contacted them multiple times moments after placing the order. They did not respond until after it had processed and shipped (about two weeks later). They said there is nothing they can do and gave no next steps to take. The package was unable to be delivered (obviously). I reach out to them multiple times regarding what net steps to take since I was already charged. No response. They do not answer their phones, reply to voicemails or emails. Like talking to a brick wall. This is highly disappointing since their in-store customer service is usually right on the ball. This has definitely changed my opinion of Francesca's.

I made a return in-store on June 1,2023. It is September 4th, and I do not have my money back. When I contacted the customer service, their response was: "Hi, I found the return and it did process successfully on our end. It was electronically data captured. You may show your bank the below snip."

I checked with my Amex service provider and they did not find any refund from Francesca store.

Francesca' s response: "Our suggestion would be to have AMEX get with Chase Bank to figure out where the disconnect is, or have AMEX dispute the charges via a chargeback."

So they are basically asking the customer to get their own bank connect with Francesca's Chase Bank, instead of figuring out where the refund "got lost".

I am never purchasing anything from this store again. It is their responsibility to ensure that the refund is in fact refunded to the customer not the other way around. They are most likely defrauding the customers and never issuing the refunds. Do not support this kind of "business".

I placed my order almost a month ago at this point. No updated status, still has not shipped. Have not responded to any of my emails and just put on hold forever when I call. So I have no idea if my order will ever ship. They have not responded to any of my emails but the promo emails are sure going through. Don't order from this website! Not worth it if you have any issues/questions about your order. And if you ever get it.

I had ordered online and the shirts we're too tight on the sleeve. I exchanged for larger size and for some reason there sleeves are just extremely tight. I dmt have large arms, I'm fairly petite. So anyway, I returned it all. Second order online I made, (short sleeves) they charged my credit card twice. Every time I hit the pay button it said error try again. When I called they said I never placed an order. They said they couldn't not help me. So now I have $116 racked up on credit card and no clothes. They will not refund me because they claim the order was never processed. So apparently they just charge people regardless of sending u the clothes or not. I'm pissed. What a joke.

This resale is a scam. I asked for the shipping to be sent to a certain address and the company sent it to the wrong address and then refused to give me a full refund included the shipping. DONT waste your time or money on these products! They should be ashamed for their actions.

Took a little while for my items to ship and when I received the package ''twas missing an item I purchased. Tried to contact by phone but couldn't get through so I sent an email.