Horrible Shipping process,it takes forever to ship the item,they need to fill the big boxes to be able to ship one Item to the botique?it sounds crazy never ever buy online etc.customer service is bad too wont even help anything to even cancel the order that took forever very bad wxperience

Grace is really awesome! She greeted me when I came in and made sure to check on me throughout the visit. I can tell she's a people person and she asked nice, casual questions during checkout that led to us talking about how her partner and I have similar careers. She was really excited and interested to hear about what I had to say and I found a new resource for my music education courses! Overall one of the best exchanges I've had in retail! Thanks, Grace! -Olivia

I have been in this store twice and will return as long as Cori Morrison is there to help! Her personality and knowledge is unforgettable! This lady definitely makes you feel welcome and knows how to make you feel your best when shopping. I left with so many new things and Was very pleased! Frederick store is awesome as long as they have her! Cori is so good she doesn't even ask your size she just knows! She helped me in so many ways when I shopped but most of all she made me feel good and excited about shopping. We need more people like her. I definitely recommend this store and hope u get Cori because you won't be disappointed!

I returned some items a couple of weeks ago and I have yet to hear from them. I went ahead and emailed, which it's so hard to even find any customer service information for them. Decided to call and here I am on hold for 30mins. It is IMPOSSIBLE to get through to someone to even try and help you. Even if I do, I'm afraid they may not be of much help. As I continue to be on hold I tell you don't buy clothes online at francesca's, please just go to the store, you'll have a much better experience.

I recently received my Calise Woven Mini Tote and initially I was very pleased. However, after carrying the tote for the 3rd time, the interwoven straps came undone. There is evidence that the interwoven straps were once lightly, yet insecurity, glued to the lining of the tote ( traces of glue remain). I have enclosed a picture. I am greatly disappointed in this purchase and the poor craftsmanship of the tote. As a first-time shopper it is doubtful that I will be a returning customer with Franchesca. I contacted customer service via email two times and never received a reply.

A Store manager at Francesca. She needs to focus on her own people ( standing and eating behind the register) Instead of focusing on other stores that is not even the same company and reporting them to that DM company what that staff or employee is doing at the store.

I went on their website to purchase some items and when I checked out the order did not go through. I checked my bank account and noticed that they were able to take the money out of my account, but weren't able to process the order. I called their customer support line and found out that the order declined because the billing address I used was different from my card (sounds reasonable), but my money will not get back into my account for another 3-5 business days. Ridiculous! They shouldn't take the money out of my account if they weren't able to process it in the first place.

The sign outside showed "entire boutique 35% off" except it was only one rack with about 20 items on it. Their regular prices are ridiculous. I can't see paying $60 for a top that's already got strings falling off and seams starting to come apart. As in the clothes are literally falling apart on the hanger. It reminded me of what you find on Amazon for $12-20. I tried on a few things and everything looked awful, like it was made for someone under 4 feet tall. Rompers fit like slingshots. Like when you get something made from China and the Amazon seller warns Americans to but 5+ sizes larger because of the sizing discrepancy. The styles are cute but the quality is subpar. The jewelry is obnoxious, it's the same Paparazzi stuff you can get for $1 everywhere else. I wouldn't shop there if everything was free. It's literally garbage.