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We went in with the well-worn cushions from a 20-year old set of Wicker furniture and asked to have replacement cushions custom made. After several weeks, I received a phone call to come in for the finished product. I drove the hour there and picked up the cushions, brought them home and put them in place. Almost every one was seriously mis-sized: too wide, too narrow, or too short. I took pictures of the cushions on the furniture and sent them in. Eventually the cushions were remade and the finished product is satisfactory.
Over two months ago I placed an order and paid for, outdoor furniture to be delivered to my home in St. Petersburg Florida. Fran's furniture continues to not pick up the phone and give me any sort of update on this order. I will never, ever order from them again. And want a full refund!
I have called several times and what a rude person he always says that he can't answer right now and puts me on hold when I call back straight to the answer machine How can they do business like this thank Goodness I did not place an order with them Read everyone elses reviews and read how many did not recieve there orders and no phone calls returned. Customer service here well I will not say but it?"!@@@@!. Get better training maybe you will have happier customers.
Have ordered from them in the past and wanted to place an order for another outdoor wicker table
They were supposed to call me back. That was three weeks ago. If I did that I wouldn't have a job. Going to purchase elsewhere
Not worth the wait.
Products used:
Outdoor table and outdoor wicker furniture
The sofa arrived properly, but the wrong cushions/fabric was sent. My wife call and the customer service personnel were very responsive and indicated that the correct cushion/fabric will be sent. We are still waiting for the correct fabric cushion and suspect it will be another week or so before it is received. Other than the wrong cushions, the order was handled properly.
This is a great little chest to put jewelry in. It doesn't take up too much space. The design is unusual. Fran's provided great service. It was sent from NJ to S FL and the shipping and item price was very reasonable. It's very hard to find wicker anywhere, so I was glad to find Fran's wicker.
I bought a sofa, had to pay the fuel also even though my piece was over the free shipping. This sofa is a used piece. The feet are damaged and discolored. There is not a bottom made in the piece, I was told when I called to let them know about the damages. That is when Olivia told me NONE of their pieces have a bottom made in them. It has a shear curtain and straps underneath that. The curtain has ripped at the corners, can see the wood frame that was added. It has distress spots over the whole bottom of the sofa, just short of ripping. The cushions are not of good quality. They also have started twisting. The side is no longer on the sides and the top piece has slide forward. Underneath is full of spiderwebs. It will not be long before the shear curtain is completely ripped up. I called and Fran wants me to pay another $400 to send it back and not give me credit for the cost or full refund. This company is a gangster company. Stealing from the public. I am not the only one ripped off by this company. DO not buy here. My sofa is only 2weeks here in my home and already tearing up.:::If anyone has bought a piece with or without a bottom please let me know. I feel I was lied to. *******@outlook.com
Tip for consumers:
Never buy at Fran's Wicker.
Products used:
Sofa
I received a beautiful dining room table and chairs. I was so mpressed with their service. Great communication and a very high quality product!
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