Freelandpainting

Do not trust this business! You will be out a lot of money with nothing to show for it! They were hired to inspect and stain my deck, but the sealant they used failed. They claim the sealant failed because my deck needed replaced so my question is: as deck "experts" why would you ever put a stain on something you felt needed replaced without telling the customer your "expert" opinion on replacement before going through with a $600 staining? A business that just wants to take someone's money and then ask for more money to fix the problem. They should have never touched my deck if they didn't think staining it was appropriate. I contacted the company within months of sealant application, and after persistent back-and-forth with Amanda (the manager), the owner (Doug) eventually came out and assessed it and resealed the deck. However, the issue worsened a few months later. Amanda continued the back-and-forth, making me wait for months at times. They now claim the warranty is up, though initially, it was just a few months after application that I contacted them. If a sealant was inappropriate, they should've informed me during the inspection. Even the owner resealed it. If resealing wasn't a viable solution, why offer it? It seems they aimed to run out the warranty. This company is highly unprofessional and won't take responsibility for their work. I've asked for a refund multiple times. Their motto 'Relationships matter more than the brush or the ladder' is far from the truth. They don't care about their work and they definitely do not care about their customers. I don't usually write reviews, but people deserve to know how subpar this company is. I'm beyond disappointed, out $600 for staining that didn't work and destroyed my deck, and now have to pay for a whole new deck. You better believe I will not be using this company to replace it. Bottom line this company has no integrity at all. BEWARE!