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French Crown has a rating of 2.0 stars from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about French Crown most frequently mention customer service problems. French Crown ranks 261st among Designer Clothes sites.
Was a bit skeptical at first because of material and sizing variation but, after receiving this shirt and tried it on it fit great. The feel and quality of the fabric was nice. Very cool fabric. I did have to measure myself to ensure perfect fit prior to ordering. I would definitely recommend this shirt.
It's a fraud company, what happened to me, follows. 1) Placed a Prepaid order, shirt with customization size. 2) One nonsense called me after that your choice shirt is not available, then I asked to refund my money, then the goat said that money can not be refund despite of your choice is available or not. 3) The goat sent me that shirt choices by his color of fabrics. 4) When I received that I said it's not my choice, then the bloody ful said this is customize order can nt be returned. My question is that, when my choice is not available then and there you bloody should refund my money. Why you went for customization with your choice of shirt?
PLEASE READ! Update: Its now been a year. Please do not deal with these people!
Original Story: If I could give ZERO stars I would. I contacted this company in regards to making a purchase. I contacted them on Nov 10. I wanted to assure that if ordered a suit it would be here in time for my wedding (Dec. 10th). I was assured that it would be. So I placed the order. After placing the order I received no correspondence for WEEKS. They initially gave me a tracking number for the order. After doing research I discovered that the label was initially created in July of 22. We are now at Nov 29th with no movement whatsoever. I asked for the status and was told the suit had just begun "production" even though the website stated that the size I ordered was on hand already(which is why I chose the one I chose). I immediately requested that the order be cancelled because there was no way it would be here by Dec 10th or anytime before just in case I needed to make adjustments. That's where the problems began. I received no response. Three days later I received a notification that it was being prepared to ship. I contacted them again stating that I wanted to cancel the order. Whomever I spoke with said that the order couldn't be cancelled and was being sent. I inquired as to why and never got a clear answer(I have emails to prove everything I'm typing). Now the tracking number is active. I immediately called FedEx and refused delivery before it even left their warehouse. FedEx complied and returned to sender. Now they are refusing to refund my money stating that it is their "policy" that a customer must receive delivery and then contact them for a refund. Makes no sense because I requested that the order be cancel before "production". More than likely just a scam to get the customer to pay return shipping as well. This has now been going on for over6 months. Please do not do business with this company! Clearly the good reviews are fakes. As I stated I have the emails to prove everything I have typed. The order number is #*******G-*******
Date of experience: November 05,2022
Products used:
None. Never recieved
PLEASE READ! If I could give ZERO stars I would. I contacted this company in regards to making a purchase. I contacted them on Nov 10. I wanted to assure that if ordered a suit it would be here in time for my wedding (Dec. 10th). I was assured that it would be. So I placed the order. After placing the order I received no correspondence for WEEKS. They initially gave me a tracking number for the order. After doing research I discovered that the label was initially created in July of 22. We are now at Nov 29th with no movement whatsoever. I asked for the status and was told the suit had just begun "production" even though the website stated that the size I ordered was on hand already(which is why I chose the one I chose). I immediately requested that the order be cancelled because there was no way it would be here by Dec 10th or anytime before just in case I needed to make adjustments. That's where the problems began. I received no response. Three days later I received a notification that it was being prepared to ship. I contacted them again stating that I wanted to cancel the order. Whoever I spoke with said that the order couldn't be cancelled and was being sent. I inquired as to why and never got a clear answer(I have emails to prove everything I'm typing). Now the tracking number is active. I immediately called FedEx and refused delivery before it even left their warehouse. FedEx complied and returned to sender. Now they are refusing to refund my money stating that it is their "policy" that a customer must receive delivery and then contact them for a refund. Makes no sense because I requested that the order be cancel before "production". More than likely just a scam to get the customer to pay return shipping as well. This has now been going on for over a month. Please do not do business with this company! Clearly the good reviews are fakes. As I stated I have the emails to prove everything I have typed.
Tip for consumers:
PLEASE READ!!!!! If I could give ZERO stars I would. I contacted this company in regards to making a purchase. I contacted them on Nov 10. I wanted to assure that if ordered a suit it would be here in time for my wedding (Dec. 10th). I was assured that it would be. So I placed the order. After placing the order I received no correspondence for WEEKS. They initially gave me a tracking number for the order. After doing research I discovered that the label was initially created in July of 22. We ar
Products used:
none
The quality of the goods are average and not as good as other brands. Also noticed not good customer service provided by the back end team./
Tip for consumers:
The quality of goods and service is average and not up to the mark.
Products used:
Shirts and t-shirts
I bought shirt from them and then I don't like it. I ask them to return it. Nobody respond.
Very bad
Products used:
Shirt
This was once a favorite site to shop but no more. Thier customer service has become shameful at best.
Tip for consumers:
No customer service
Products used:
Shirt
Ordered products on 27/12/22, received on 09/01/23 - a long wait, but I knew they were coming from overseas. When the order finally arrived I was shocked by the appallingly bad quality of all the items. The suit was all creased up, terrible quality material and a very bad fit. The company's website boasts a "no questions asked return policy" with "free returns within 60 days" and that all one has to do is contact them via online form, email or Whatsapp and request a return, and after receipt of goods a refund will be processed within 48 hours. Well, let me assure you, there is no evidence whatsoever that the company abides by its returns policy. I submitted a request to return for a full refund on the day I received the order (09/01/23) and to date this request has been ignored, despite numerous attempts on my part via email and Whatsapp to elicit a response. I then went ahead and returned the order on 14/01/23 and I have confirmation of receipt of the goods at their UK warehouse on 18/01/23. I have since had no confirmation of receipt of the return, nor that the full refund will be made. To make matters even worse, I have received an invoice from Fedex for import charges, amounting to about one third of the total order. At NO POINT during the ordering process is the buyer made aware that extra charges will be imposed; the statement is simply made that all orders over 49 USD benefit from free shipping, this applying to all destinations worldwide. DO NOT BELIEVE THIS VERY MISLEADING STATEMENT. Please do not make the same mistake as me and please avoid any temptation to to place an order with this company. TAKE NOTE of the message posted by Trustpilot regarding the number of fake reviews for this company that have been removed - further evidence that it cannot be trusted. I have submitted a claim via Paypal for a full refund, as I have had no evidence that an acceptable solution will result from communication with the company.
Tip for consumers:
Do not trust promise of free shipping worldwide - you are very likely to suffer additional charges as this company chooses to impose customs/import charges on its customers, with no indication of this in the ordering process.
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