Fruugo

I ordered duraphat 5000 which I have used for years. Paid £37 for one tube which should have been 3 tubes. They said this is the price for one tube of toothpaste which is usually £13 a tube. Absolute scammers. Do not use and I am reporting them to trading standards.

Would like to say how extremely pleased I am with this company. I ordered 6 bottles of Simple Sensitive Shampoo on the 23rd May 2021 and received goods on the 25th May 2021. What a brilliant service. I was kept informed of delivery and where my goods where at any one time. Very impressed with their communications. Thank you, Fruugo, and based on this experience I will be looking to visit your site in the future. Kind regards Susan Fossey

I recently purchased 2 creams (kiehl's ultra facial cream). One of the creams arrived with no protective seal under the lid and it did not smell like the original cream; as I am a regular user of the cream. Also when I looked closely at the products description there was a spelling error. Which indicated the creams were fake; because a large company like KIEHL'S would not make such errors on their products.
I asked for a returns label and requested a refund. But was refused a returns label. They insisted i use the product. (NO THANKS). IN ORDER TO GET MY MONEY BACK... I have to PAY for INTERNATIONAL POSTAGE AND send these FAKE products back to China (Shenzhen Binlan Technology) I am never buying anything again from FRUUGO.

I asked for an aftershave which they have to send me from the US.

I did not realize at the time (nor did they notify me either) of the restrictions that the US government has on international air shipments of products containing alcohol. And therefore it is almost 100% certain that I will never receive it.

I requested the cancellation of the order and refund of its amount. They tell me they can't do it because the order has already been shipped.
They give me a tracking number that does not exist (I have already seen in this forum that it is a common practice of these people).

I ask for the correct number and they don't even answer me. I contact them through PayPal and they don't answer me.

Today they finally responded to me but they still do not provide me with a valid tracking number. They just tell me to keep waiting. I have asked you to please tell me which transport company is responsible for the delivery of my order since I have lost all my trust in Fruugo. I am waiting for an answer.

I will not buy anything in this store again because I feel cheated and I advise you not to do it either so that the same does not happen to you.