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I thought I would give this a try since I was sick of paying outrageous cable bills. It turns out it is almost as much as my old cable bill and ZERO customer service, no local channels. I had enough when they would not allow me to simply update my credit card info without "speaking" to a guy who couldn't speak English and wanted to remove 1$ from my bank to "see if it was real!" 120.00 a month for 3 channels on top of wanting to dig around in my bank? Forget it!
Products used:
I went back to Cable where there is actual customer service and dont have to "check if my bank is real!"
Well the first week was excellent and then everything went downhill fast. We would watch a program for 50 minutes and would be unable to finish the mystery or program. We decided to tape a program and in an hour program we were inundated with 34 commercials and to add insult to it all you had to wait when it downloaded commercial 1 of 6-2 of 6-etc. Plain disgusting-I have called tech support repeatedly about problems with their DVR service cutting out and now we get a message "we are having difficulties currently with that issue-check back later"! If you enjoy this abuse by all means go with this streaming concern. They also for lots of Spanish programming-useless to me-understand they served Latino areas first.
Tip for consumers:
Stay away if you value your sanity.
Products used:
Streaming services-NO REFUND-not even a Pr-Rated refund as you pay a month in advance.
Save your money! This is over priced trash. A bunch of $#*!ty channel for a bunch of money. Hulu, prime video and discovery + have way better programming for an affordable price!
I would give it negative stars if I could
I am writing to express my dissatisfaction with the customer service I have received regarding the fraudulent charges made to my credit card. In November, December 2023, and January 2024, unauthorized transactions were made on my card. I was unaware of these transactions until I reviewed my statement in January 2024.
I promptly contacted customer service and they initially refunded the most recent transaction in January 2024. However, when the refund was escalated to the next level of customer service, my request was denied on the grounds that the fraudulent activity had occurred two months prior and the email associated with the scam had been blocked.
I explained that the email in question did not belong to me and that I had no connection to it. I have repeatedly requested a refund for the fraudulent charges in November and December 2023, totaling $113 per month, but my requests have been denied. Customer service claims to have investigated the matter and closed the email associated with my credit card, despite my insistence that this email was fraudulent and not associated with any of my accounts.
I am deeply disappointed by the unprofessional and unethical manner in which my concerns have been handled. The lack of attention to detail and the refusal to acknowledge the fraudulent nature of these transactions is unacceptable.
Products used:
Scammed for monthly subscription
Switched from Direct TV 6 months ago. LOVE IT! Really, really love the price. Easy to navigate using roku. Thanks FUBO!
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