• Funchatt

Funchatt

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Overview

Funchatt has a rating of 4.3 stars from 10,810 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Funchatt most frequently mention beautiful women, new people, and good experience. Funchatt ranks 1st among Social Network sites.

  • Service
    22

This company responds to reviews on average within 5 days

Positive reviews (last 12 months): 74.2%
Positive
1,819
Neutral
428
Negative
206

Instant Feedback

1 reviews

4
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How would you rate Funchatt?
Top Positive Review

“So far good”

Bryant N.
8/11/24

So far good. I actually met some of the most lovely people in this site, people who are kind with their words and makes it a lovely experience to chat with anyone here.

Top Critical Review

“The prices are to much I can see if we open a email...”

Les W.
9/12/24

The prices are to much I can see if we open a email ok but in personal chat to pay for pics and video on top of to pay to message

Reviews (10,810)

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Reviews that mention popular keywords

credit card (24)
Thumbnail of user jacko552
California
1 review
0 helpful votes
  • Send Message
August 16th, 2023
Verified purchase

I'm only a cheap bastard. So my opinion doesn't really count much. Iwill keep curious for a bit longer. But if nothing happens that will get me to buy more tokens. I will likely go way. Just saying. Thanks for the help with the privilege of sending messages.

Reason I chose this business:

Was an add somewhere I can't remember. It just showed up in my email

Thumbnail of user supportteamf
Info S. – Funchatt Rep

Dear Jack,

Thank you for sharing your feedback regarding our service!

We appreciate you sharing your point, please be informed that we offer several options of credits packages, we recommend that you choose the biggest packages of credits available in order to keep your conversations uninterrupted for a longer time and the credits will last longer. Moreover, the price per 1 credit is cheaper the bigger the package you choose.

Please feel free to contact us via support@funchatt.com at any time if you have any questions or need assistance

Kind Wishes,
Funchatt Customer Support

Thumbnail of user toddr427
Washington
1 review
0 helpful votes
  • Send Message
June 26th, 2022
Verified purchase

I enjoy the opportunity to talk with these lovely woman. But being totally honest with you I'd would have really liked the blessing of being able to hear Alexandra speak, smells that she, and most of all touching her and holding her in my arms

Thumbnail of user supportteamf
Info S. – Funchatt Rep

Dear Todd,

We appreciate you choosing our communication platform, your feedback is really significant for us!

If there’s anything we can do to help you further, let us know via support@Funchatt.com.

Sincerely,
Funchatt Customer Support

Thumbnail of user michaele1499
Maryland
1 review
0 helpful votes
  • Send Message
December 1st, 2021
Verified purchase

Pleasant so far. But this usually about the point where you tell me I need to purchase 300-400 coins just to message right in the middle of my conversation and for whatever reason they are gone in the morning and you have my cc # am I correct?

Thumbnail of user supportteamf
Info S. – Funchatt Rep

Dear Michael!

First of all, let me please say thank you for appreciating our product.

In case you wish to be not disturbed during using our services we can advise you to purchase several packages of credits at once before using the product.

Also, please note that you may receive bonuses for such purchases. For more detailed information please contact our support team - support@funchatt.com.

In addition, if you wish to check spent credits for the particular period of time you may as well provide us with more details and we can investigate this for you.

We do not own your credit card or keep your credit card details. We may see only the payment information that may be in need during customer support assistance with the payment processes.

Yours faithfully,
Funchatt Customer Support

Thumbnail of user timu47
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
April 3rd, 2022
Verified purchase

It was very nice net nice woman to talk with but now I can't I didn't know you had to buy credits. I can't buy any at this time and that person is waiting not right make me look bad. Should at least give the day to try

Reason I chose this business:

It choose ne

Thumbnail of user supportteamf
Info S. – Funchatt Rep

Dear Tim,

Hello and thanks for leaving your review.

Please accept our apologies, however, you should realize that our company cannot afford to provide services on any other basis than the prepaid one, as we do our best to give the high-quality service to all our customers and a high-level support in any cases you have.

We have a lot of people taking care of the customers' issues, whatever they are. So we are always at your service and count on your understanding.

Kind regards,
Funchatt Customer Support

Thumbnail of user chuckw217
Maryland
1 review
0 helpful votes
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November 11th, 2021
Verified purchase

It has been pretty good. I am a little frustrated with the ladies, as they say they are looking for a man and love me more than anything, but they really are just looking to have fun texting and nothing more. Their right, of course, but disappointing nevertheless.

Reason I chose this business:

Love Latin women.

Thumbnail of user supportteamf
Info S. – Funchatt Rep

Dear Chuck,

Thank you for taking the time of your day to write the review.

It always depends on the person why s/he wishes register on the platform and what they are looking for here. Therefore, we recommend clarifying it directly with the members.

Nevertheless, it is possible to exchange contact details via chat/letters with your penfriend on the website and bring your relationship to the next level. It is up to every user to decide whether to share them or not, as the website provides a safer and secure space for communication. Every trusted user decides for themselves when they are ready to move forward.

If you have some questions about the website or problems using the platform, you can contact us at support@funchatt.com.

We are always available for our members 24/7 and ready to help.

Best Regards,
Support Team Funchatt

Thumbnail of user joshuab1128
Belarus
1 review
0 helpful votes
  • Send Message
December 24th, 2021

People from all over the world register on the funchatt, so communication here is not only interesting, but also fascinating and you can learn a lot about other countries. Interlocutors are cool and they almost always answer your messages.

Service
Value
Thumbnail of user supportteamf
Info S. – Funchatt Rep

Dear Joshua,

Thank you for sharing your experience of using our website.
It is great to hear that you are satisfied with our services!

Wishing you all the best!

Best Regards,
Support Team Funchatt

Thumbnail of user jeromej87
Texas
1 review
0 helpful votes
  • Send Message
July 10th, 2022

A person can spend thousands of dollars without realizing it. In chat all women say the same thing" just a little longer til I have confidence " Yes they are beautiful but where does the spending stop? Other dating sites offer a monthly fee and thos one is cash on the barrel head. They day you can swap private info and what happens, the women say I they got was XXXXXXXXX.
They always want pics of you at 10 credits a pop, videos 50 a pop. Totally outrageous.
I have asked several times for them to delete my profile and it's there. How many emails must be sent for them to delete?
I am done wasting money here. Good riddance!

Thumbnail of user supportteamf
Info S. – Funchatt Rep

Dear Jerome,

Thank you for this review!

We do not have a monthly subscription. However, you can purchase credits packages as a kind of our website currency in order to spend them on the services. Furthermore, it has no time limit compared to the subscription so you can use it anytime you wish.

You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those. If you are an active user, you might get a set of free bonuses. Would you like to find out more about what those might be?

We want to inform you that we do not have any special requirements for contact exchange between our users. You are free to do it anytime you want via chat/mail on the website. Please kindly note that it is up to every user to decide when they are ready to move forward and share personal contact information. As the website, we provide a safe and secure place for communication.

I understand that the ladies who you talk with want to see your picture, but please note that it's always up to you whether to send it or no.

Please feel free to contact us via support@Funchatt.com so we could help you to delete your account.

Kind Regards,
Funchatt Customer Support

Thumbnail of user billb2175
Virginia
1 review
0 helpful votes
  • Send Message
August 23rd, 2023

I have been on for two days and the cost is getting ridiculous. After your small number of free credits run out you have to purchase more to continue to chat. Email is even more expensive and looking at pictures is also expensive. Basically it is virtually impossible to have fun chatting with someone when you are constantly worried about being nickle and dimed for everything. It almost seems that these "girls" are getting a cut out of what ever they can get you to spend since they keep sending pictures and things that require a significant number of credits to open. Also, i dont understand why there are so many from Colombia. It just seems odd.

Service
Value
Quality
Thumbnail of user placetochats
PlaceToChat S. – Funchatt Rep

Dear Bill,

Thank you for posting this review! We appreciate your feedback.

It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those personally. At the same time, you may easily use the website without being distracted by extra advertisements.

We always provide high-quality support services for our members. Every query is carefully reviewed by our moderation, financial or technical departments. Our customer support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers.

There are multiple options to reduce your expenses and use the platform in the most efficient way, please contact us via support@funchatt.com and we will be happy to help you!

Kind Regards,
Funchatt Customer Support

Thumbnail of user michelleb2884
GB
1 review
0 helpful votes
  • Send Message
October 15th, 2021
Verified purchase
• Updated review

Takes forever for them to get back to you with even the smallest query but when you have a major one they never get back to you
I think the site is a scam and you end up talking with a computer bot as ive asked questions of various women and got more or less the same answer just worded a bit different

Reason I chose this business:

I have made some nice friends

Service
Value
Thumbnail of user supportteamf
Info S. – Funchatt Rep

Dear Ian!

Thank you for pointing this out!

We apologize in case you did not receive the fastest assistance from us.

Also, please note that we do not tolerate scams.

We carefully approve all the users to be registered on our website. Our trusted users’ profiles are not confirmed unless we verify their ID and background. Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label "Trusted User").

Some users may use general messages found on the Internet or translated, e.g. by Google translator or the translator to set up an initial contact.

Should you need any assistance or wish us to review the particular request please contact us via funchatt.com

Yours faithfully,
Funchatt Customer Support

Far to expensive and everything disappears once you...
October 15th, 2021
Verified purchase
• Previous review

Far to expensive and everything disappears once you have paid for them and its a scam

Far to expensive and everything disappears once you...
October 14th, 2021
Verified purchase
• Previous review

Far to expensive and everything disappears once you have paid for them and its a scam

Customer support
September 19th, 2021
Verified purchase
• Previous review

Dealing with customer support is to slow especially when they promise you free credits it can take days for them to add them to your account

Reason I chose this business:

Im talking to a lady and we get on

Thumbnail of user fredc335
Ohio
1 review
0 helpful votes
  • Send Message
November 10th, 2021
Verified purchase

Many women, some very beautiful, contacted me. This is a new experience for me. They claimed that I was handsome which is very unusual. I feel that I would be welcome in Colombia and the other countries involved. Unfortunately, Colombia wanted photos, full names, phone numbers and names of employers. Because I lacked these, I was sent back to the USA. Very discouraging.

Reason I chose this business:

It had many very beautiful women available and eager to meet me. The actual meeting is probably not going to happen because of the policies of Colombia. Funchatt should have warned us about this problem. I did a lot of writing and spent a lot of money with uncertain results. Given the problems of this site, I would not choose them today.

Thumbnail of user supportteamf
Info S. – Funchatt Rep

Dear Fred,

Thanks for the feedback you submitted.

It is a pleasure to know your opinion about our platform.

However, if you have any questions related to the website (including the possibility to meet someone), please contact us via support@funchatt.com

Best regards,
Funchatt Customer Support

Thumbnail of user davidagek
Oklahoma
1 review
0 helpful votes
  • Send Message
November 23rd, 2023
Verified purchase

You need to put a little game up a chance to get free coins that will keep people coming back plus there's no way to know what city there is that's the reason I'm leaving no one lives close bye me plus I can tell that a lot of them r fakes to make money you have to have people like me r some one else I am on at least 20 dating sites and chats if you want to make money

Reason I chose this business:

I almost didn't join just thought I would see how good your site was you need real people on here sometime chatting turns into something else I like your website but needs improvement I new right off the top after I started chatting with a few that this website is a waste of time and money

Thumbnail of user placetochats
PlaceToChat S. – Funchatt Rep

Dear User,

Thank you for sharing your feedback with us!

Please feel free to contact us via support@funchatt.com at any time if you have any questions or need assistance.

Kind Wishes,
Funchatt Customer Support

Thumbnail of user ericf1484
Michigan
1 review
2 helpful votes
  • Send Message
February 1st, 2024

FUNCHATT is a complete fraud,bait and switch,the beautiful woman in the profile,is not the person you talk to, a professional operator and/or operators are, when they change shifts you can tell by the different verbage and question,they are good so be careful,they sucked me in and purposely burn the expensive credits by pulling on your heart to buy expensive gifts for no one but maybe the tooth fairy, figment of your imagination,trust me stay away,and funchatt in your own backyard,saves on heartbreak and money

Products used:
Dating site

Service
Value
Shipping
Returns
Quality
Thumbnail of user supportteamf
Info S. – Funchatt Rep

Dear Eric,

Thank you for sharing your feedback with us! We’re sorry you feel this way.

We do not tolerate the scam and always do our best to make sure that every user follows the terms of our platform and take measures if we find any signs of violations.

Our goal is to allow users to engage in communication with the real person and not some fake profile. That’s why we carefully approve trusted users to be registered on the website and they undergo strict verification checks that confirm their identity.

In any case, if you notice something suspicious in the behavior of a specific member, please contact our Support Team via support@funchatt.com.

Kind Wishes,
Funchatt Customer Support

Thumbnail of user richardt1532
GB
1 review
0 helpful votes
  • Send Message
December 2nd, 2021
Verified purchase

I have been chatting with someone who is - to me - amazing and I want to continue developing a relationship with her - this service has given me this opportunity to do that - so thank you. There are so many beautiful ladies on this site and I am excited to be able to search chat and see them, in order to hopefully find the special one that I am searching for.

Reason I chose this business:

I picked this service because it brings into my world, wonderful ladies from a part of the world that I would love to visit in the future. Also, of course, I hope to meet the one that will come into my life and bring me love and affection and also want to receive the love and affection I have for her.

I would like to know if there is different options for obtaining credit - i. E. can I purchase a different amounts other then those listed?

Thumbnail of user supportteamf
Info S. – Funchatt Rep

Dear Richard,

Thank you for your feedback- we do appreciate it a lot!

We are glad to hear that you are satisfied with our services and enjoy using the site!

On our platform, you can use different payment options to make the payment using Visa, Mastercard, Amex, Discover, Maestro credit or debit card, prepaid, and gift card. We do offer a different set of credits packages you can purchase.

If you need any assistance or have other questions- feel free to contact our support team support@funchatt.com

Best regards,
Funchatt Support Team

Thumbnail of user markm3875
Maryland
1 review
0 helpful votes
  • Send Message
January 11th, 2022
Verified purchase

Excellent but expensive way to communicate through the app and you block any email addresses or cellphone numbers. Why? How can I get someone my email address and cellphone number so they can contact me directly. Mark Carlson, aka Trader1950.

Thumbnail of user supportteamf
Info S. – Funchatt Rep

Dear Mark,

Thanks a lot for submitting your feedback!

We would like to inform you, that there are no such options as contact exchange or real meeting on our website. Although, it is still possible to exchange contact details via chat with your penfriend, it is up to every user to decide whether to share them or not, as the website provides a safer and secure space for communication. Every trusted user decides for themselves when they are ready to move forward.

Should you have any additional questions, please contact us via support@funchatt.com email at any time.

Best regards,
Funchatt Customer Support

Thumbnail of user lloyds186
Kansas
1 review
0 helpful votes
  • Send Message
June 30th, 2023
Verified purchase

I love your website and the ladies are awesome, absolutely gorgeous and very sexy!
I'm hooked on it. I met a lady im interested in already! I'm sorry to say I don't have any money right now to get coins but I will soon.

Reason I chose this business:

It was a advertisement on my phone and it made me curious.

Thumbnail of user placetochats
PlaceToChat S. – Funchatt Rep

Dear Lloyd,

Thank you for taking the time to share your experience!

We are excited to hear that you are enjoying your time on our product and wish you the best of luck in further communication with your penfriends!

Kind Wishes,
Funchatt Customer Support

Thumbnail of user bubblev
California
1 review
0 helpful votes
  • Send Message
September 26th, 2023
Verified purchase

What average person can afford these prices? It's crazy, you got to be rich or spend a days work of work for a day's worth of chat. Totally not worth it not knowing who you're getting or if they're truly even real instead of some woman paid to money trap to talking to them.

Thumbnail of user placetochats
PlaceToChat S. – Funchatt Rep

Dear User,

Thank you for sharing your feedback with us!

It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those personally. At the same time, you may easily use the website without being distracted by extra advertisements.

We always provide high-quality support services for our members. Every query is carefully reviewed by our moderation, financial or technical departments. Our customer support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers.

There are multiple options to reduce your expenses and use the platform in the most efficient way, please contact us via support@funchatt.com and we will be happy to help you!

Kind Wishes,
Funchatt Customer Support

Thumbnail of user marya2726
California
1 review
1 helpful vote
  • Send Message
September 18th, 2021
Verified purchase

Let us exchange phone numbers if we want too. How else are we supposed to connect! That is ridiculous! 2 people fall in love and you stop them from ever meeting each other. How stupid is that. Funchatt is the only one winning in the game because you are taking all our money and laughing all the way to the bank while you will not let us meet each other. I have spent over $3000. 00 on this site in a few months and have you ever given me any bonus credits, Not 1! I would appreciate a response and some bonus credits please.

Reason I chose this business:

Because of the Colombian Women!

* Funchatt attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user supportteamf
Info S. – Funchatt Rep

Dear Mary,
Thank you for letting us know about this. Your feedback helps us do better.

We would like to inform you that it is possible to exchange contact details via chat with your penfriend, it is up to every user to decide whether to share them or not, as the website provides a safer and secure space for communication.
Every trusted user on our platform decides for themselves when they are ready to move forward.

As for your request for bonus credits, please contact us via support@funchatt.com email and do not hesitate to reach us out with any questions or requests.
We will be glad to assist you!

Best regards,
Support Team Funchatt

Thumbnail of user wesleyy38
Georgia
1 review
0 helpful votes
  • Send Message
October 22nd, 2023
Verified purchase

I got the impression that I am only getting the best results in the course of attention but men are clueless to what sexual satisfaction and fulfillment are. Woman who are not giving you an automatic response from your appetite of sex to her climax and how she preferences to speed intensity and how we are going to try to get her to be enamored with the size and pain it can inflict instead of position and spots. I am not ever going to understand how much more my wife can enjoy climax if she would let me use enhancements to make sure she is not going through the same thing with complete satisfaction when she gets so wet and stretched to the point that it may take a fast hard and bottom crashing to get off because she will not be able to understand the fact that she has been a great pleasure. When she is so inviting you and your package are at her disposal for whatever she is in the act of her own angles motions any other way will have a different sensual fulfilling completeness

Reason I chose this business:

Because I am only getting to know as a man who has no doubt about the true sex of strength power is the female and I believe that the biggest difference in our equality is that the physical superiority of a man is to be a servant to the only creatures that can give life and nourishment in their lives in the care they'll make for themselves in a self sacrifice mentality and the most important part of the development of a strong but weakerbeing

Thumbnail of user placetochats
PlaceToChat S. – Funchatt Rep

Dear User,

Thank you for sharing your feedback with us!

Please feel free to contact us via support@funchatt.com at any time if you have any questions or need assistance.

Kind Wishes,
Funchatt Customer Support

Thumbnail of user brizzz
Canada
1 review
0 helpful votes
  • Send Message
November 18th, 2021
Verified purchase

Not sure why anyone with a little pride and self confidence would want to pay money just to talk to women. Don't single ppl have a hard enough time already without getting there hopes up by starting a conversation only to hear a few msgs later that it's over unless you have money?! Bull$#*!

Reason I chose this business:

You chose me

Thumbnail of user supportteamf
Info S. – Funchatt Rep

Dear Sir,

We are glad to hear that our product receives a high rate even though it may not suit those who, conceptually, do not like paid services.

We maintain a high level of customer support, which comes at a certain expense. There are different departments that care about our clients’ privacy and safety, investigate unusual cases to prevent different unexpected situations, and are aimed at providing only real and live communication. We are always at our customers’ service and ready to assist in any situations occurred.

We highly value each user of our website and deeply respect every opinion and experience!

Best Regards,
Support Team Funchatt

Thumbnail of user guidop14
Tennessee
1 review
2 helpful votes
  • Send Message
January 15th, 2024
Verified purchase

The fact that I have to pay you credits after barely chatting to a couple girls tells me what your site is all about! Your profit or bottom line... Good day!

Reason I chose this business:

I am not choosing fünchatt. Because it's not fun when you get extorted to chat! RIDICULOUS

Thumbnail of user supportteamf
Info S. – Funchatt Rep

Dear Guido,

Thank you for leaving a positive review!

It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those personally. At the same time, you may easily use the website without being distracted by extra advertisements.

We always provide high-quality support services for our members. Every query is carefully reviewed by our moderation, financial or technical departments. Our customer support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers.

Please let us know if you need our assistance with questions related to our service via support@funchatt.com.

Kind Wishes,
Funchatt Customer Support

Thumbnail of user damonl56
Illinois
1 review
0 helpful votes
  • Send Message
December 12th, 2021
Verified purchase

So far so good as long as you let me keep sending text messages to these ladies cuz these ladies are gorgeous on here I mean I'm all razzle-dazzled about ready to jump through the phone and devour one of them

Reason I chose this business:

Cuz I'm looking for a wife you skull f******

* Funchatt attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user supportteamf
Info S. – Funchatt Rep

Dear Damon,

Thank you for your message and we're glad to hear that you're enjoying your experience on FunChatt. Our platform is designed to help users connect and interact with others in a safe and enjoyable way, and we're glad that you're finding it to be a positive experience.

We do ask that all users respect our community guidelines, which include refraining from using inappropriate language or behavior that may be offensive or harmful to others. We also recommend that you exercise caution when sharing personal information with others, as it is important to protect your privacy and safety online.

If you have any questions or concerns, please don't hesitate to contact our support team at support@funchatt.com. We're always here to help and ensure that our platform is a safe and enjoyable place for all users.

Thank you for choosing FunChatt and we hope that you continue to enjoy using our platform.

Best Regards,
FunChatt Customer Support

Thumbnail of user julesf53
Alabama
1 review
0 helpful votes
  • Send Message
July 23rd, 2023
Verified purchase

Chatting should be free unless two members want to take it "private" then the credits should come into play. The way you have it set up, you lose more people than you gain probably a 2.5% gain to a 97.5% loss when the "buy more credits to keep chatting" pops up. Otherwise, the site seems very well run. I'm very new though...

Reason I chose this business:

Ad intrigue.

Thumbnail of user placetochats
PlaceToChat S. – Funchatt Rep

Dear Jules,

Thank you for taking the time to share the feedback about your experience!

It is true that you need to have enough credits to use some of the services, however, you only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those personally. At the same time, you may easily use the website without being distracted by extra advertisements.

We always provide high-quality support services for our members. Every query is carefully reviewed by our moderation, financial or technical departments. Our customer support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers.

There are multiple options to reduce your expenses and use the platform in the most efficient way, please contact us via support@funchatt.com and we will be happy to help you!

Best Wishes,
Funchatt Customer Support

Thumbnail of user willw402
California
1 review
0 helpful votes
  • Send Message
January 14th, 2024
Verified purchase

I'm providing the best opinion, and that should count for a 10"🌟 rated award winning stamp of approval, I'm receiving good communication, thanks to your service center

Reason I chose this business:

Because I believe it's one of the best networking group, for good results, that we have out there, your services really rocks!"

Thumbnail of user supportteamf
Info S. – Funchatt Rep

Dear Will,

We appreciate you taking the time to leave us this great review regards our service!
We wish you a great time on your journey!

Kind Wishes,
Funchatt Customer Support

Thumbnail of user kevinz580
California
1 review
0 helpful votes
  • Send Message
February 19th, 2022
Verified purchase

Way too expensive for chatting. It feels exploitive. I'd pay $10 a month for unlimited, but the truth is, I have no idea if any of these woman are real, and if they are, if they are actually interested in chatting. From what I have seen so far, it is just a way to take money from lonely men. :(

* Funchatt attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user supportteamf
Info S. – Funchatt Rep

Dear Kevin,

Thank you for sharing your feedback about the website!

We may assure you that we ask our members to complete the verification procedure and confirm their identity. They do so by presenting documents and recording a video. Once the Moderation team receives such information, the member's profile becomes verified, meaning there is a Trusted Member sign.

However, it always depends on the person whether s/he wishes to communicate with you and what is the reason for the registration here: just chatting, looking for a penfriend, love etc. We always recommend clarifying it directly with the members.

If you have any doubts regarding any member on the site, please provide us with their profile ID numbers, gathering as many details as you can regarding that issue along with the comments describing the issue you have faced, or any of your concerns regarding those members. Then please send that information with the proofs to support@funchatt.com and we will review the case.

We do realize that some of our features might seem too expensive for you. However, we would like to emphasize that our main purpose of the customer’s safety on the platform. From our side, we try our best to prevent any unpleasant experience of our customers and verify profiles before posting them on the website (such members have a label "Trusted User" on the website, who confirm their registration with the documents and check background).

Also, we always consider any suggestions from our customers and constantly improve the website for a better user experience. We have big plans to develop our project and our technical specialists try to come up with the best new features to help you avoid any difficulties in communication with your pen friend.

Moreover, our support department working 24/7 is always ready to take care of any issues you could come across. We really try hard and hope to make our efforts justified for our customers as well as your investments!

Best Regards,
Support Team Funchatt

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Washington
1 review
0 helpful votes
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February 24th, 2024
Verified purchase

Hello I like it but I can't afford it so it just makes me mad that you guys cut me off in the middle of my conversation if you can let me talk to them until I get a date and I may pay for next time

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Info S. – Funchatt Rep

Dear Anthony,

Thanks for leaving your feedback!

You need credits to access certain services on our platform, but don't worry, you only pay for the services you actually use. You can choose the services that interest you the most and control your spending.

Every request is carefully handled by our moderation, finance and technical teams, and our customer service is available around the clock. Maintaining this level of quality comes at a cost, which is why we charge for some services.

If you want to manage your expenses efficiently, we offer several options. Get in touch with us at support@funchatt.com and we'll be happy to help you.

Best Wishes,
Funchatt Customer Support

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From the business

Funchatt is all about people who love having casual laughs during chit-chats, joking around, having fun with one another, and forgetting what boredom is. Life presents a lot to worry about as it is. At Funchatt, members can set aside the hardships of life, and take time to chat and unwind.

Company Representative

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Info S.
Support Representative
Typically responds within 5 days

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