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Furniture In Fashion has a rating of 2.9 stars from 311 reviews, indicating that most customers are generally dissatisfied with their purchases. Furniture In Fashion ranks 21st among Furniture sites.
This company does not typically respond to reviews
Purchased a white gloss console table,just after 3 months leg fell off,could of hurt my grandson or my small dog,I've asked for a replacement or repair,will not accept responsibility,saying I bought on eBay so I don't have the same rules as purchasing from store itself.
Tip for consumers:
just don't trust this company either eBay or the site it's self ,has same phone number on furniture in fashion and log
Products used:
white gloss console table
Date of experience: November 20, 2024
Horrible experience with these clowns. I bought a dining table for my mother, who sadly died before it could be assembled. FiF wanted £30 to collect a £90 item, which I baulked at. I wrote them a TrustPilot review reflecting my disappointment. They rang me and we agreed a £10 collection fee. They were a no-show, so I had to cart it all back to my home and rearrange the collection. DPD turned up this time but were only expecting one package rather than three, sigh. They took it, thankfully, and FiF acknowledged receipt and agreed that the items were in perfect condition. However, they only refunded me £59.95, keeping £30 rather than the agreed £10. They have since ignored my emails. Total crooks. Avoid at all costs.
Tip for consumers:
Just avoid at all costs. They may seem cheap on some items but loads of reviews say the quality is awful and items don't last long. You won't get any decent after sales from these people - they'll just make you jump through hoops and lie to you.
Products used:
None. My mother died so no dining table required.
Date of experience: August 14, 2023
They only deliver to ground floor & then charge you £30 & hidden charges when you can't accept delivery. If you live in a flat with stairs & can't lift heavy items don't order. Courier refused to deliver to my door and got very aggressive shouting at a female when told if they couldn't deliver upstairs they'd have to take back item. They will then deduct hidden charges from your refund of £30 even though it's not your fault. Read their terms before ordering. Ridiculous company & shocking customer service! I'd advise not to order from them.
Tip for consumers:
They only deliver to ground floor & then charge you £30 & hidden charges when you can't accept delivery. If you live in a flat with stairs & can't lift heavy items don't order. Courier refused to deliver to my door and got very aggressive shouting at a female when told if they couldn't deliver upstairs they'd have to take back item. They will then deduct hidden charges from your refund of £30 even though it's not your fault. Read their terms before ordering. Ridiculous company!!
Products used:
TV Unit
Date of experience: August 25, 2022
Table wouldn't go together because of poor workmanship. Customer services offered cash to keep the table and chairs on more than one email. Took the whole set back to the head office myself and received a full refund 3 days later. Awful and insulting customer service. Would not recommend to anyone. Avoid
Tip for consumers:
Do not waste your time
Products used:
Man and van to return all items as they wanted £49 for the items to be collected
Date of experience: June 24, 2021
I bought tv wall cabinet a month ago received the parcel with 2 missing brackets, contact company and chase them to delivery to me they turn up saying that it would take another month for only delivery two brackets I suggest to buy a TV cabinet locally.Not worthy company
Tip for consumers:
Not recommended stay away from them!
Products used:
Tv cabinet
Date of experience: March 19, 2022
I had never used them before so was slightly worried purchasing online and not really knowing anything about them but I ordered a lovely coffee table and took a chance. The service was fantastic from start to finish updates by email and telephone calls every step of the delivery. I then with confidence purchased a breakfast bar and yet again excellent service. I'm just wondering what I should order next
Products used:
Coffee table and Breakfast Bar.
Date of experience: May 26, 2021
FIF is easy to navigate and offers a wide varieties or products that can fit with anyone's budgets! Everything I have ordered came earlier than expected and was true to desperation. Very good company!
Date of experience: October 28, 2019
Very positive experience. TV bed arrived exactly on time in great condition. The items were even better than expected. It is highly likely there will be another order placed in the future with this company.
Date of experience: November 15, 2019
As always, the product was good quality and delivered on time. I have ordered on several different occasions and never been disappointed. Plus their customer service department is extremely helpful. Thanks FiF
Date of experience: December 4, 2019
We ordered a computer desk and glass tv stand. They both arrived right on time and are absolutely beautiful. Wonderful quality and price. Delivery man was very polite and kind. Would definitely order from Furniture in Fashion again.
Date of experience: October 10, 2019
Very pleased with the pricing and service from Furniture in Fashion. Kept me constantly informed by email and telephone of progress towards the delivery date. Would certainly use them again.
Date of experience: June 21, 2021
Thank you so much. Very Professional and courteous Delivery Staff. Looking forward to the next delivery that's on its way! First time ordering online and I am extremely happy with Furniture in Fashion and Delivery... will be a repeat Customer for sure!
Date of experience: September 17, 2019
My experiences with Furniture in Fashion have always been positive.
Their website offers a vast selection of home furnishings and decorative items. Everything is reasonably priced. Online ordering is fairly standard and easy. I recently purchased an infinite splinter teal rug and it arrived at my doorstep within a week. The rug was good quality and looked just like it was advertised. I'm very happy with my purchase
Date of experience: August 25, 2020
I thought I would take this time to write a quick review. I simply wanted to let them know that I have been nothing less than completely satisfied purchasing many of my new house items from Furniture in Fashion. Their attention to detail and ensuring that their customers' desires are met are exemplary and unparalleled! They are the BEST! Keep up the incredible work!
Date of experience: September 12, 2019
I have placed two orders recently and was pleasantly surprised how fast my orders were received. I would most definitely continue to buy products from Furniture in Fashion. I highly recommend this company.
Date of experience: December 18, 2019
Just wanted to say thanks for the perfect 10/10 Service. You and your chosen delivery team are a credit to online retail.
I will definitely be checking out your store the next time I need some new furniture.
Date of experience: May 14, 2020
After reading a few negative reviews on here I was nervous about my purchase. But my dining table was delivered timely and quality of the table is very good. No damage at all, I would definitely purchase from Furniture in Fashion again.
Date of experience: September 24, 2019
My experience at Furniture in Fashion has been a pleasant one. My wife and I were taken around the store by well-dressed and polite salesmen. The coffee table I purchased is stunning; it was delivered on time. We are thankful to Furniture in Fashion Review that helped me to make our shopping success.
Date of experience: March 23, 2016
I can highly recommend this seller as I have bought a few items from Furniture in Fashion, and have never been disappointed, both the service and quality of goods is second to none. The delivery is also very fast. Exceptional company
Date of experience: July 3, 2020
Thank you Furniture in Fashion for your excellent customer service, the patience and sincerity shown by the salesmen is truly commendable. They also have good knowledge of the furniture items in the store including the available stock. I was extremely pleased with the walnut veneer TV unit. Its absolutely amazing and value for money.
Date of experience: March 22, 2016
I received my decorative mirrors today and I'm so delighted they are both so beautiful! It was packed and delivered to me with so much care. I will definitely purchase from Furniture in Fashion again!
Date of experience: September 22, 2020
I've done a lot of shopping at Furniture in Fashion and it is basically the only place I really shop. They have a wonderful policy, very helpful and I'm glad they're there. And they stand behind their product and if there is a problem like a partner thing, they fix it. I have complete confidence in them when I shop there. I don't have to worry about anything that's broken or something that needs to be replaced immediately. They're wonderful, very polite customer service and I've never come across anything different. They're always pleasant.
Date of experience: January 21, 2020
I've only made a couple of orders from Furniture in Fashion so far, but each experience has been fantastic. I plan on ordering more from Furniture in Fashion and have already recommended friends to order from here as well. Great company! Great Prices! Great Product!
Date of experience: October 25, 2019
I tried Furniture in Fashion and liked it after I used it for the first time. Their website was easy to navigate and they had a lot of good things on there. Their products, prices, quality, and availability are comparable to other stores that I considered. Moreover, I was able to take advantage of special discounts. I love shopping on FIF.
Date of experience: November 19, 2019
I was looking side table for my living room and visited FIF. I like the collection and price range both. Although cost was bit high but worth of purchase. Finally my search is end with satisfaction.
Tip for consumers:
go for modern designs
Date of experience: March 4, 2016
Shop furniture online at furnitureinfashion.net. Dining sets, living room, bedroom & office furniture. TV stands, bar stools upto 75% off, free UK delivery!
