• Furniture In Fashion

Furniture In Fashion

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Overview

Furniture In Fashion has a rating of 2.9 stars from 310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Furniture In Fashion most frequently mention poor quality, trading standards, and full refund problems. Furniture In Fashion ranks 33rd among Furniture sites.

  • Service
    34
  • Value
    33
  • Shipping
    31
  • Returns
    25
  • Quality
    28
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
24
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How would you rate Furniture In Fashion?
Top Positive Review

“Fab!”

Pamela B.
5/26/21

I had never used them before so was slightly worried purchasing online and not really knowing anything about them but I ordered a lovely coffee table and took a chance. The service was fantastic from start to finish updates by email and telephone calls every step of the delivery. I then with confidence purchased a breakfast bar and yet again excellent service. I'm just wondering what I should order next

Top Critical Review

“Liars and thieves. Complete clowns.”

Allan F.
8/14/23

Horrible experience with these clowns. I bought a dining table for my mother, who sadly died before it could be assembled. FiF wanted £30 to collect a £90 item, which I baulked at. I wrote them a TrustPilot review reflecting my disappointment. They rang me and we agreed a £10 collection fee. They were a no-show, so I had to cart it all back to my home and rearrange the collection. DPD turned up this time but were only expecting one package rather than three, sigh. They took it, thankfully, and FiF acknowledged receipt and agreed that the items were in perfect condition. However, they only refunded me £59.95, keeping £30 rather than the agreed £10. They have since ignored my emails. Total crooks. Avoid at all costs.

Reviews (310)

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customer service (82)
Thumbnail of user allanf146
1 review
0 helpful votes
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August 14th, 2023
Verified purchase

Horrible experience with these clowns. I bought a dining table for my mother, who sadly died before it could be assembled. FiF wanted £30 to collect a £90 item, which I baulked at. I wrote them a TrustPilot review reflecting my disappointment. They rang me and we agreed a £10 collection fee. They were a no-show, so I had to cart it all back to my home and rearrange the collection. DPD turned up this time but were only expecting one package rather than three, sigh. They took it, thankfully, and FiF acknowledged receipt and agreed that the items were in perfect condition. However, they only refunded me £59.95, keeping £30 rather than the agreed £10. They have since ignored my emails. Total crooks. Avoid at all costs.

Tip for consumers:
Just avoid at all costs. They may seem cheap on some items but loads of reviews say the quality is awful and items don't last long. You won't get any decent after sales from these people - they'll just make you jump through hoops and lie to you.

Products used:
None. My mother died so no dining table required.

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Value
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Quality
Thumbnail of user pamelab1131
1 review
0 helpful votes
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May 26th, 2021

I had never used them before so was slightly worried purchasing online and not really knowing anything about them but I ordered a lovely coffee table and took a chance. The service was fantastic from start to finish updates by email and telephone calls every step of the delivery. I then with confidence purchased a breakfast bar and yet again excellent service. I'm just wondering what I should order next

Products used:
Coffee table and Breakfast Bar.

Service
Value
Shipping
Quality
Thumbnail of user markc2274
1 review
6 helpful votes
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February 7th, 2021
Verified purchase

Avoid this company and purchase elsewhere!
I purchased an item early December, the item arrived damaged and the process to get it exchanged was like pulling teeth.
The replacement item was then finally delivered which was also damaged!
Once again the customer service was absolutely shocking with them using every excuse and delay tactic possible for me to return the item and get a refund.
Do not purchase from this company with poor quality items and absolutely shocking customer service! You have been warned.

Thumbnail of user dallasg31
1 review
3 helpful votes
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May 8th, 2021

Disgusting... bunch of crooks, furniture in fashion should not be allowed to do business in UK.
They clearly have no business ethics, lies after lies.
No solution for damaged items or missing parts, they always lie on the phone they give you fake names. MARK HAYS Adam Alex Sam & David the call centre is in india and they have no idea how to conduct a phone call.
Iv done some research on the directors who are Asians and found they not even registered on google to avoid reviews.
Please avoid. These crooks are based in BOLTON

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Value
Shipping
Returns
Quality
Thumbnail of user davida1325
1 review
0 helpful votes
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October 30th, 2019

FIF is easy to navigate and offers a wide varieties or products that can fit with anyone's budgets! Everything I have ordered came earlier than expected and was true to desperation. Very good company!

Thumbnail of user dylany7
1 review
0 helpful votes
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November 16th, 2019

Very positive experience. TV bed arrived exactly on time in great condition. The items were even better than expected. It is highly likely there will be another order placed in the future with this company.

Thumbnail of user alanae7
1 review
0 helpful votes
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December 5th, 2019

As always, the product was good quality and delivered on time. I have ordered on several different occasions and never been disappointed. Plus their customer service department is extremely helpful. Thanks FiF

Thumbnail of user muhammada169
2 reviews
0 helpful votes
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October 10th, 2019

We ordered a computer desk and glass tv stand. They both arrived right on time and are absolutely beautiful. Wonderful quality and price. Delivery man was very polite and kind. Would definitely order from Furniture in Fashion again.

Thumbnail of user juliafern
1 review
0 helpful votes
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September 17th, 2019

Thank you so much. Very Professional and courteous Delivery Staff. Looking forward to the next delivery that's on its way! First time ordering online and I am extremely happy with Furniture in Fashion and Delivery... will be a repeat Customer for sure!

Thumbnail of user angelf95
1 review
2 helpful votes
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August 25th, 2020

My experiences with Furniture in Fashion have always been positive.
Their website offers a vast selection of home furnishings and decorative items. Everything is reasonably priced. Online ordering is fairly standard and easy. I recently purchased an infinite splinter teal rug and it arrived at my doorstep within a week. The rug was good quality and looked just like it was advertised. I'm very happy with my purchase

Thumbnail of user miakea
1 review
0 helpful votes
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September 12th, 2019

I thought I would take this time to write a quick review. I simply wanted to let them know that I have been nothing less than completely satisfied purchasing many of my new house items from Furniture in Fashion. Their attention to detail and ensuring that their customers' desires are met are exemplary and unparalleled! They are the BEST! Keep up the incredible work!

Thumbnail of user lynd25
1 review
0 helpful votes
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December 19th, 2019

I have placed two orders recently and was pleasantly surprised how fast my orders were received. I would most definitely continue to buy products from Furniture in Fashion. I highly recommend this company.

Thumbnail of user kristiana10
1 review
0 helpful votes
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May 15th, 2020

Just wanted to say thanks for the perfect 10/10 Service. You and your chosen delivery team are a credit to online retail.
I will definitely be checking out your store the next time I need some new furniture.

Thumbnail of user sonnyw7
1 review
0 helpful votes
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September 26th, 2019

After reading a few negative reviews on here I was nervous about my purchase. But my dining table was delivered timely and quality of the table is very good. No damage at all, I would definitely purchase from Furniture in Fashion again.

Thumbnail of user thomasm161
1 review
0 helpful votes
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March 23rd, 2016

My experience at Furniture in Fashion has been a pleasant one. My wife and I were taken around the store by well-dressed and polite salesmen. The coffee table I purchased is stunning; it was delivered on time. We are thankful to Furniture in Fashion Review that helped me to make our shopping success.

Thumbnail of user phoppyp
1 review
0 helpful votes
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July 4th, 2020

I can highly recommend this seller as I have bought a few items from Furniture in Fashion, and have never been disappointed, both the service and quality of goods is second to none. The delivery is also very fast. Exceptional company

Thumbnail of user caitlinc6
1 review
0 helpful votes
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March 22nd, 2016

Thank you Furniture in Fashion for your excellent customer service, the patience and sincerity shown by the salesmen is truly commendable. They also have good knowledge of the furniture items in the store including the available stock. I was extremely pleased with the walnut veneer TV unit. Its absolutely amazing and value for money.

Thumbnail of user chrisj601
1 review
0 helpful votes
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September 22nd, 2020

I received my decorative mirrors today and I'm so delighted they are both so beautiful! It was packed and delivered to me with so much care. I will definitely purchase from Furniture in Fashion again!

Thumbnail of user clarkg25
1 review
2 helpful votes
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January 21st, 2020

I've done a lot of shopping at Furniture in Fashion and it is basically the only place I really shop. They have a wonderful policy, very helpful and I'm glad they're there. And they stand behind their product and if there is a problem like a partner thing, they fix it. I have complete confidence in them when I shop there. I don't have to worry about anything that's broken or something that needs to be replaced immediately. They're wonderful, very polite customer service and I've never come across anything different. They're always pleasant.

Thumbnail of user masons66
1 review
0 helpful votes
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October 27th, 2019

I've only made a couple of orders from Furniture in Fashion so far, but each experience has been fantastic. I plan on ordering more from Furniture in Fashion and have already recommended friends to order from here as well. Great company! Great Prices! Great Product!

Thumbnail of user pearlr22
1 review
0 helpful votes
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November 20th, 2019

I tried Furniture in Fashion and liked it after I used it for the first time. Their website was easy to navigate and they had a lot of good things on there. Their products, prices, quality, and availability are comparable to other stores that I considered. Moreover, I was able to take advantage of special discounts. I love shopping on FIF.

Thumbnail of user nancyp714
1 review
0 helpful votes
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January 28th, 2020

Furniture in Fashion has lots of choices and good prices. Had one return which was a design change on my part not a fault in the product and had no issues in doing that. I have been very happy using Furniture in Fashion for many items from Lighting to furniture.

Thumbnail of user leonan2
1 review
0 helpful votes
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June 17th, 2020

We bought a beautiful leather bed. It is very comfortable and looks great. It arrived slightly damaged and I rang Furniture in Fashion who immediately offered to send me a replacement part or a partial refund. No hassle, very quick, very polite and friendly.

Thumbnail of user rubyg88
1 review
0 helpful votes
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September 2nd, 2020

I purchased leather sofas online from Furniture in Fashion. They arrived on time in good condition with a great service. The men asked where I would like it & it was no trouble for them to take it to my desired room. They were polite, courteous and I would definitely recommend them to anyone who appreciates good service and value for money.

Thumbnail of user elijahw14
1 review
0 helpful votes
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November 3rd, 2019

My first time ordering from furniture in fashion I ordered a dining table and chairs. Extremely happy, exactly as advertised. Delivery was right on schedule. Great service. I would for sure order from furniture in fashion again.

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Shop furniture online at furnitureinfashion.net. Dining sets, living room, bedroom & office furniture. TV stands, bar stools upto 75% off, free UK delivery!

Company Representative

Thumbnail of user alexm133
Joseph M.
Manager

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