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Furniture In Fashion has a rating of 2.9 stars from 310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Furniture In Fashion most frequently mention poor quality, trading standards, and full refund problems. Furniture In Fashion ranks 28th among Furniture sites.
I had never used them before so was slightly worried purchasing online and not really knowing anything about them but I ordered a lovely coffee table and took a chance. The service was fantastic from start to finish updates by email and telephone calls every step of the delivery. I then with confidence purchased a breakfast bar and yet again excellent service. I'm just wondering what I should order next
Horrible experience with these clowns. I bought a dining table for my mother, who sadly died before it could be assembled. FiF wanted £30 to collect a £90 item, which I baulked at. I wrote them a TrustPilot review reflecting my disappointment. They rang me and we agreed a £10 collection fee. They were a no-show, so I had to cart it all back to my home and rearrange the collection. DPD turned up this time but were only expecting one package rather than three, sigh. They took it, thankfully, and FiF acknowledged receipt and agreed that the items were in perfect condition. However, they only refunded me £59.95, keeping £30 rather than the agreed £10. They have since ignored my emails. Total crooks. Avoid at all costs.
If you are looking for modern furniture and very good prices shop here, Customer service team is excellent and delivery service awesome.
Absolutely love my chairs. They were better than I thought they would be. I will definitely buy furniture from this website again.
I have ordered a new mattress and it was really good value & free delivery as well. FIF is a good company.
Excellent buying experience. The selection and quality is hard to beat. So comfortable bed. Easy to use website and great customer service.
Fantastic service, great price, very helpful, timely delivery, amazing service, nothing was to much trouble
Absolutely great products, such a wide range of collection, great customer service and delivery team.
Great value for money, high quality furniture, pocket-friendly price and great customer services, highly recommended!
Amazing! Ordered Monday and came Thursday! Looks beautiful and stylish, great value for money. Thanks
I purchased some furniture from furnitureinfashion and got delivery in 1 week. I am really happy to see quality of the furniture. Big thanks to FIF
I purchased an item of furniture from FIF online I was extremely happy with the service I received, and I was delighted with the quality. I would recommend anyone to use FIF.
Delivered in good condition, on time, polite and helpful staff, would not hesitate to use them again and recommend to anyone.
Good company easy to use web pages with clear description and delivery, speedy delivery and excellent piece of Furniture. Love it!
Purchased two sofas which I am very happy with, they are super comfy, the staff was super helpful and very friendly.
5* All the way
This company is a pleasure to deal with, quality of furniture is outstanding and customer service is great! Thanks FIF
The mirror I had ordered was securely packed and delivered as promised. The item matched perfectly the description. Very happy
Good quality furniture and excellent service. I have recommended this furniture company to many of my friends and family members.
Please scroll down below the first 10 reviews, this is where you will get the true picture of this company!
Excellent delivery men, polite, efficient and very
Professional. Great communication and advice, highly recommend!
Tip for consumers:
Not any
Products used:
Sofa
I am amazed to see such a large range of designs, cost was bit out of my budget but i think i can manage for my sweet home.
NO one can be as good as Furniture in Fashion. They sell great quality furniture products at reasonable price.
Furniture in Fashion carries very nice and quality items. The website was very easy to use. Very good company.
I was looking for a coffee table and found the perfect one on furniture in fashion. They delivered the table in good time and I was really excited when it arrived! My husband put the table together only to find a huge chip on the edge of the table. It was very noticeable so we took apart the table and put it back in it's box. The next day I went to ring furniture in fashion to organise for them to collect it and provide a full refund. I went onto their website and they don't have a telephone number for refunds - they only way you can organise a refund is to fill in an online form. I filled in the online form, submitted it, along with pictures and waited 10 days, still no response. I emailed their customer service but with no response. By this point I felt like they had sent us a faulty item and stolen money from us. After 14 days, I contacted the courier company and they organised to pick it up. I still hadn't heard back from furniture in fashion and the courier said they had nothing to do with refunds, just that they will take it back to their warehouse. I assume we will receive our 170 pound refund - however, I STILL haven't heard from them. This would be the worst online experience I have ever had and I do a lot of online shopping. They should just stick to their showroom in the UK and not sell furniture online. I hope I receive my refund, if not then I'm not sure what I can do as there is absolutely no way to contact them except filling out forms online. Yet they don't even get back to you - it is all automated responses.
I will not recommend furniture in fashion to anyone I know. Do not put yourself through the hassle. There are plenty of other furniture stores online who know how to run an online business and who know how to treat consumers properly.
We came for a sofa and left with so much more! The selection was superior, their team was friendly and helpful. It was a Great experience!
I bought a coffee table and the service provide to me by the customer service is really great. I would recommend to use this company again
Great service very well packaged and great quality item. I'm very happy with Furniture in Fashion computer desk
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Shop furniture online at furnitureinfashion.net. Dining sets, living room, bedroom & office furniture. TV stands, bar stools upto 75% off, free UK delivery!
