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Furniture In Fashion has a rating of 2.9 stars from 310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Furniture In Fashion most frequently mention poor quality, trading standards, and full refund problems. Furniture In Fashion ranks 28th among Furniture sites.
I had never used them before so was slightly worried purchasing online and not really knowing anything about them but I ordered a lovely coffee table and took a chance. The service was fantastic from start to finish updates by email and telephone calls every step of the delivery. I then with confidence purchased a breakfast bar and yet again excellent service. I'm just wondering what I should order next
Horrible experience with these clowns. I bought a dining table for my mother, who sadly died before it could be assembled. FiF wanted £30 to collect a £90 item, which I baulked at. I wrote them a TrustPilot review reflecting my disappointment. They rang me and we agreed a £10 collection fee. They were a no-show, so I had to cart it all back to my home and rearrange the collection. DPD turned up this time but were only expecting one package rather than three, sigh. They took it, thankfully, and FiF acknowledged receipt and agreed that the items were in perfect condition. However, they only refunded me £59.95, keeping £30 rather than the agreed £10. They have since ignored my emails. Total crooks. Avoid at all costs.
Amazing customer service, came within 5 days and in perfect condition. Couldn't have asked for didley squat more! The boss is also a top fellah.
We ordered a side board back in November with an expectect delivery on the web site of 4/6 weeks. We received a call a week later explaining the delivery date would be more like 8/10 weeks. I wasnt in a rush so excepted.
THis was the last I heard until I chased in the middle of Jan for an up date and was told its was due late jan early feb at the latest. Again a little disapointed but not long to wait.
Early feb came, no communication! So chased again only this time no replies to emails, no one answered the phone. After checking companies house I became a little more concerned and gave a deadline to communicate with me or i would need to report the transaction as fraudulant. I atteped to call one lat time this time getting through to be told that the items wasnt available and did I want an alternative. I asked for a refund and they didnt offer straight away instead put me on hold for a time... they finnaly agreed to refund and send my money back which ill have to wait a further 3-4 days (acceptable with regards to banks).
In summary, they have really great products displayed however they dont hold stock, which could mean large delays on the items you order. Which isnt a problem until you add in their poor communication and lack of service which means that their is no guarantee they will ever be able to confirm a date and have no problem ignoring you while holdign your money.
I wouldnt want to use again.
Tip for consumers:
I wouldnt trust the delivery dates as they seem to have a culture of avoiding tellign you the truth and allowing you to make your own decision as a consumer.
Products used:
none
High quality product and service
Customer service is outstanding
Product is outstanding
Would we buy again, yes!
Wonderful chest of drawers
Fantastic customer service
Very happy with my purchase
Highly recommend company
I Ordered A TABLE About 3 weeks ago I got a email saying it got damaged by delivery rung them up for a refund I'm still waiting
We purchased the dining set because of its wood quality and texture. Classy furniture
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Shop furniture online at furnitureinfashion.net. Dining sets, living room, bedroom & office furniture. TV stands, bar stools upto 75% off, free UK delivery!
