Furniture In Fashion

Wanted to purchase a new product. Rang the sales & customer service who were not helpful at all. I wanted to see the product before parting with £700. I was told to keep calling back as the product will be put in the showroom. After 2 weeks of calls. I was informed the product will not be going on display. This made me Google the company for reviews. I am glad I didn't just purchase as most items come damaged. Noway am I now willing to pay £700 for an item that may come faulty but is described as new. A refund is impossible to get after purchase according to reviews. No answer when calling the showroom for 2 weeks to speak with someone other than sales. Bad customer service not helpful at all. Lost my custom through this.

I made the mistake of not reading about this company before buying online. Appears those who go to the shop and get a chance to see the items they are buying get a better experience. Online, they are a no-go. Guys, you cannot return the items without even more cost to you. They sent me a chair which looks beautiful on the internet but poorly designed I was falling off it. They are now forcing me to pay to return the item by courier without guaranteeing a refund. Unbelievable!

Placed an order on 21st May, money debited from my account 22nd May. No confirmation of order received. Called and was told electronically that their line was busy and I could email. Emailed my concerns and received a automated email response to say that my email had been received and rep would be in touch within 24-48 hours. Waited 48 business hours without a response and so called them again this time leaving a message asking them to contact me urgently. After another 2 days no response so emailed again expressing my concerns and again asking them to contact me asap. No response for the next 2 days so finally tried to call again. Mailbox now full and therefore cannot take messages on one number, the other number gives you options to choose from but when you select them nothing happens you just get the same automated message giving you same the options! Have contacted my bank to register a fraudulent transaction, will be contacting trading standards to report the same. DO NOT USE!

I had a wonderful experience and received wonderful customer service as well. I was able to view a wide range of various types of furniture items. I enjoyed my time shopping there and would definitely go back again. I love the price and I liked that the furniture was high quality, unique and fit my personality spectacularly.

Really pleased with the quality of my furniture. No problems with delivery. Very reasonably priced. I would have no hesitation ordering again from Furniture in Fashion. I would also recommend to family and friends.

Since I started buying items from Furniture in Fashion, I have had a great experience. The products are well made and prices are good. Furniture in Fashion is now one of the few websites I use online to purchase items for my home. Keep up the good work!

I have purchased many things from Furniture in Fashion and I have always been extremely pleased with the products! Shipping is prompt and reasonable and they offer a variety of selections for all sorts of different items for the home.

I absolutely love dealing with Furniture in Fashion. Everything arrives as promised and undamaged due to quality packing. Definitely one of my most favorite websites to shop online, because I know I can trust Furniture in Fashion.

The shoe rack I have chosen is exactly what I needed for my space hungry home. It is compact and yet handles my storage needs to a T. Loved the quality and the prices were beyond compare. I just added my thoughts to the Furniture in Fashion review for the great service.

I'm very happy with my experience with Furniture in Fashion. Everything seems to be very well made and holding up well, so far. In addition, I corresponded with the customer support via email because I had some specific questions about the sofa and they were very quick to respond and very good about communication.

I ordered a table, which arrived damaged. Originally at the begining there were some issues with the order and with the process of arranging the collection, however I am now satisfied that the company took extra steps to ensure that they provide excellent customer service and I was offered an alternative replacement instead.

The extra effort the company made on balance made my believe in the company and I will be confident to shop with them again.

Have purchased a number of items like dining chairs and bar stools. Everything that I have bought has exceeded my expectations, including the shipping and service and the price has been good on the items. I will definitely shop with them again.

Well, I've experienced the same and wasted £500 but after all the stress/calls/emails (all fake peoples names/email addresses) and reading all the reviews and going via trading standards I've now decided I'm going up there to sort these bastards out. Why don't a few dozen of you come with me? I'm going to organise a group facebook page and protest them being allowed to trade. Companies house says they are 500k liable against 7k cash at bank so how are they going to refund/replace? It's become a matter of principle for us now. I've been on to local newspapers and have men and a van ready. I'm going to expose them for the lying dodgy outfit they are.

I orderd a nice looking table however when it turned up it was in terrible condition with several parts damaged and rust on it. I have now been trying to get my money back after 3 weeks 18 emails and 5 phone calls they have finally decided to give me a refund if I pay £30 for the pick up charge. I've spoke to the manager on a couple of occasions who has promised to ring me back but I never hear back. This is by far the worst company I have ever delt with.

Very happy with our beautiful new sideboard. Very good quality, adds real depth to our living room and has been much admired. Service has been great, with frequent updates on delivery and friendly helpful delivery men. Definitely recommend both the company and the products.

I purchased a coffee table from Furniture in Fashion. The quality and price of table was reasonable. I have not ever had such a great experience with any company. Including Amazon. I will continue my business with Furniture in Fashion in the future! Thank you FIF!

Do not buy from this company. We have received flat pack furniture with some of the parts required for assembly being too short, and other parts damaged. Their contact of sales terms clearly state that for damaged/faulty goods, photos should be sent and replacements will be sent. We are now being told that, DESPITE PHOTOGRAPHIC EVIDENCE BEING PROVIDED, that I am incorrect, and the parts 'cannot be different lengths'. Yes they are. LOOK AT THE PHOTO. I also told that unless I have all of the other packaging I can't get the item replaced! Three parts are faulty or damaged, all of the other parts are fine. We have submitted the claim with photos as requested but have had a lame response putting all of the responsibility on us as the customer. This company had provided shoddy damaged goods and their customer service is appalling. I will be going to the CAB regarding my consumer rights! Do not buy from this company.

I ordered the Stanley 3 Tier Bookcase in white.

It certainly looks much better in the pictures than it does in actuality.

The quality is dreadful. The wood looks so cheap. Paid £160 for the same quality of wooden bookcase you'd get for £30 at *. Seriously. It's ridiculous.

Also, for that price, the whole thing has to be assembled by us, which takes lots of time, and several parts arrived dented.

All in all, the bookcase looks like it would belong in a kid's playroom, such is the poor quality of the wood, it almost looks like fake wood, the white paint job and polish was very poor.

What a rip off. Served me right: I'll never buy any type of furniture of this kind online, ever again. Better double check in person; or look at pictures from people that actually own the furniture, instead of the glossy and photoshopped pictures that companies like this one have for display on their websites.

Avoid!

*Competitor information redacted by admin

After much research and deliberation, I decided to order the Sofa and Chair for my living room. I was looking for a product that was stylish and durable. I was not disappointed! The whole experience, from ordering to delivery to follow-up from the staff, showcases this company's outstanding quality and customer service.

I love the bedside cabinet from Furniture in Fashion. The finish is lovely and the drawers run very smooth, it is a gorgeous piece of furniture I love having in my house. Delivery was faultless communication excellent. I would certainly purchase more furniture.

Our dining room table and chairs are the 1st purchase we've made from Furniture in Fashion. The order was easily placed, arrived on time and was delivered in perfect condition. We are delighted with the look and quality of the table and chairs. Based on our experience, we would recommend Furniture in Fashion.
Thank you!

Great shopping experience. The website was simple to navigate. The product I purchased was great value for money. My purchase arrived on the day it was promised and was very well packaged. All in all I would use Furniture in Fashion again.

I was not a big believer in shopping online, but Furniture in Fashion has changed my opinion. They have quality items and an enormous selection. I have made multiple purchases and I have always had the best experiences with Furniture in Fashion. I have purchased bathroom and kitchen items and have been satisfied with the quality and pricing on all these items.