Furniture In Fashion has a rating of 2.9 stars from 310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Furniture In Fashion most frequently mention poor quality, trading standards, and full refund problems. Furniture In Fashion ranks 28th among Furniture sites.
I had never used them before so was slightly worried purchasing online and not really knowing anything about them but I ordered a lovely coffee table and took a chance. The service was fantastic from start to finish updates by email and telephone calls every step of the delivery. I then with confidence purchased a breakfast bar and yet again excellent service. I'm just wondering what I should order next
Horrible experience with these clowns. I bought a dining table for my mother, who sadly died before it could be assembled. FiF wanted £30 to collect a £90 item, which I baulked at. I wrote them a TrustPilot review reflecting my disappointment. They rang me and we agreed a £10 collection fee. They were a no-show, so I had to cart it all back to my home and rearrange the collection. DPD turned up this time but were only expecting one package rather than three, sigh. They took it, thankfully, and FiF acknowledged receipt and agreed that the items were in perfect condition. However, they only refunded me £59.95, keeping £30 rather than the agreed £10. They have since ignored my emails. Total crooks. Avoid at all costs.
My first time ordering from furniture in fashion I ordered a dining table and chairs. Extremely happy, exactly as advertised. Delivery was right on schedule. Great service. I would for sure order from furniture in fashion again.
I purchased a piece of furniture from this company and the customer service was brilliant by alex he guide me perfectly while placing the order and the delivery took place in time. The bar table looks too awesome in my living room. Too impressed by this company and will surely buy new more furniture from this site.
Go hurry abd buy your furniture now!
I bought a TV stand and coffee table from them, they arrived and when I unpacked the packs there were several of the beams and wooden assembly joints broken or dented. Disgraceful and this cost me £600. I am contacting the company now to ask for a refund. I had been waiting for the furniture to arrive for a month and am now thoroughly disappointed and still have nowhere to put my TV or my brew! :(.
I love shopping at Furniture in Fashion for all things home decor. The range of items is endless and the price points are also well ranged so you are always able to find something in the budget. I highly recommend shopping at Furniture in Fashion when decorating your home. I recently purchased a new area rug for my living room, the colors and quality are amazing.
I needed a pendant light for my walkway. I found a couple of Furniture in Fashion reviews which led me to this website. I recently moved to the UK and realised their warehouse too is quite close to me. They have a wide choice and I found an excellent option that matches what I had in mind.
I Wouldn't advise anybody to buy from this company!
The worst transaction I've ever had!
Received my order, lots of parts missing.
Took a week to collect.
I'm still waiting for a refund!
Customer service are atrocious!
Promised refund daily, and still I'm waiting.
They ignore my emails.
I've had to open a PayPal dispute to get them to get me my money back.
Feel totally let down, and no company should treat their customers this way.
I'm absolutely fuming!
Rating: A big fat zero!
We purchased a table on-line. There were numerous problems - which resulted in 3 separate deliveries - lots of waiting for them - and loads of phone calls and emails. A total shambles is being as kind as I can be. If you want zero custmer service this is the place for you.
Furniture In Fashion has a large collection of trendy furniture. I was greeted by two salesmen who took me around the store. I am happy to have shopped at Furniture In Fashion; I bought the rectangular glass dining table. Supported by three silver-coated legs in the center and erected on a black wooden base, the table is simply beautiful.
Good furniture at a very reasonable price. Most of all the furniture was all perfect made my kids very happy. The ordering process from start to finish was effortless. Well Done guys! Keep up the Great work you are doing
Hi everyone I've been looking on furniture in fashions site and I've found some lovely furniture I really want, the settee looks soo nice and trendy, also a TV cabinet with shelves with led lights. I've nearly completed my order but just when I was about to put my card details in to pay £997 I stopped and thought... this shop is not in the UK how do I even know this is a real company? So I decided to look up the reviews and what did I find? So many bad comments and alot of negative feedback! There's also alot of 5*S which I find a load ov bull... that's obviously them! What shall I do?
I was slightly nervous about buying a piece of furniture online without seeing it first, but I needn't have worried. The bench is good quality, very solid with a beautiful finish to the wood. Easy to assemble, I managed it within ten minutes. Postage very reasonable and well packaged.
Table wouldn't go together because of poor workmanship. Customer services offered cash to keep the table and chairs on more than one email. Took the whole set back to the head office myself and received a full refund 3 days later. Awful and insulting customer service. Would not recommend to anyone. Avoid
Tip for consumers:
Do not waste your time
Products used:
Man and van to return all items as they wanted £49 for the items to be collected
I ordered shoe cabinet couple of days ago and it arrived really quickly! It requires 2 people to put it together but I just about managed to do it all by myself. All together very happy with the purchase and the whole communication was seamless. Would definitely recommend to my friends!
Furniture in Fashion has a wide range of selection to choose from and we're satisfied with the quality and cost of their items. Also, their online ordering process was excellent. I just used my smartphone to do the ordering. It's straightforward and I like it.
If I could give 6 stars I would! Furniture in Fashion is very good. Great selection and awesome prices! If you want the best experience when shopping for furniture, go to Furniture in Fashion's website. You won't be disappointed!
I was very pleased with both the product supplied by the company and their customer service also. I was particularly pleased with the way they dealt with replacing a part which was damaged during assembly. Anthony was fantastic, responding quickly to emails and resolving the issue very well. Would definitely recommend! Thank you so much!
Extremely happy with the solid wood wall-mounted stand; its a very useful piece and looks elegant with its natural wood color. The staff who attended on us said it was manufactured in Germany. They answered all my queries and my wife and I were very pleased with the shopping experience.
Fantastic price and fantastic service. I ordered a bed for my mum which was much much cheaper than anywhere else, with free delivery to Norfolk. They rang me to arrange delivery and mum tells me the delivery drivers were very polite and courteous. I would definitely buy from them again.
DANGER DANGER DANGER!
Why is furniture in fashion still trading. I've looked at lots of reviews and there all very poor. I have first hand experience of the joke company. Still waiting for my replacement parts 6 months. You would be better of going to the local pub and speaking to a bloke who knows a bloke who knows a man. Give him all your money.
And cross your fingers.
I bet you will have a better result. Rather than waiting for these cowboys.
My experience with customer service at Furniture in Fashion was absolutely exceptional. The product I ordered was delivered perfectly, just unfortunately the wrong colour. I called and my call was answered promptly, professionally, and the new product was shipped promptly. I feel that from start to finish it was handled "top notch". Highly recommend this company
Thank you Furniture in Fashion
Our experience with Furniture In Fashion was extremely positive. Website and ordering process were customer friendly. Item was delivered before the expected date and came as described. Would definitely order from Furniture In Fashion again!
I can't control my addiction. I've just ordered another piece of furniture from these great guys at Furniture in Fashion.
I will never shop anywhere else.
Great product, great value and great customer service. Cheers
Stay away from this company! I forgot to do research before buying from them. I recently purchased a bed frame from them and it is useless. I am slim built and when I sat on the bed for the first time, the slat broke. It looked dodgy anyway, only two slats made of chipboard - very bad and stupid design.
When I complained, they said: it has happened because of wear and tear and they cannot do anything about this.
How come it is because of wear and tear when I only tried to use for the first time? It was reported to them within 2 months of purchase, it took a while to assemble and find a suitable mattress.
How do they think that a couple of chipboard (very weak) would survive on an adult's weight?
The Order Number of this purchase was: ******* and the item was delivered in October, 2014. A complaint ticket was raised on 24th November, 2014.
Tip for consumers:
Never buy any item from them !
Dont order from this company, Customer support it terrible! I ordered three days ago, they wont deliver for 7 days. The price on there website three days later is 25% less. They say they wont refund me the difference. I told them i will refuse delivery. They sais they will charge a restocking fee.! You can see how terrible this company is DONT ORDER FROM THEM!
I have never seen the wide range of furniture items in any other store as in Furniture in Fashion. Chic furniture, superior quality, quick delivery and good terms and conditions. The staffs are knowledgeable and friendly. What more does a customer want? I will certainly recommend Furniture in Fashion to my friends and family.
Shop furniture online at furnitureinfashion.net. Dining sets, living room, bedroom & office furniture. TV stands, bar stools upto 75% off, free UK delivery!