Furniture In Fashion

Absolute waste of my time promised delivery on 5 occasions waited in every time only for nothing to arrive. After numerous broken promises decided to cancel order and get refund but without success. It has been almost a month now since original order yet a refund is being refused until they have the items returned that I have never received. Every time that I speak to a member of their staff they do not have any of the information I request and deny any requests I make to speak to a manager. I do a lot of online shopping and without doubt this is the worst service I have NEVER received. DO NOT BUY ITEMS FROM THE UNLESS YOU WANT A LOT OF STRESS AND NOTHING TO SHOW FOR IT!

Quick delivery. Product was in great condition and I got a discount from the website on my order. I am grateful to the many Furniture in Fashion reviews that helped me make my decision.

NOTICE THAT ALL THE 5 STAR REVIEWS ONLY HAVE ONE REVIEW HISTORY. It doesnt take rocket science to figure out they are writing their own reviews to boost their rating! This is criminal and I hope something is done about it. A bunch of scam artists who sell damaged, faulty, and cheap furniture. DO NOT BUY FROM FURNITURE IN FASHION!

I really made a mistake of dealing with them without looking at the reviews...

Placed order for a dinning table... struggled to get a delivery even after 3 weeks... item arrived damaged and taken back by the driver... company took another 2 weeks to refund my money... consider myself very lucky to have received full refund without any deductions

I feel the people with whom you exchange e-mails like Nick and Alex don't exist... you hardly get a change to speak to people with this British (or English) accent over the phone... seem to be some doggy company with call centre based in some asian country...

People have no updates on your order status... customer service is not reachable... you will feel frustrated having dealt with this company... don'y pay them as you risk a delayed refund with some deduction on account of delivery or damage to goods... I feel this is how they make money

You might find the item cheaper elsewhere... if bought directly from the supplier... you might same around 25-35% of the price you paid to FIF and all the hassle

My personal advice... STAY AWAY FROM THEM

Unfortunately have to select 1 star... they don't even deserve this

I can not tell you enough how happy I am with the purchase.
Gerat quality dining table, affordable price and delivery excellent.
Highly recommend this company and it's products.

Worse company ever! Avoid at all costs... they mark items as available take your money then you wait 4 months without receiving goods! Shocking customer service avoid avoid avoid

I had been looking for a contemporary gloss TV cabinet and found some out of the ordinary pieces on this site... I debated whether to order given the mixed reviews... I decided to go for it as I couldn't find what I wanted else where. The first issue was delivery... quoted dispatched in 2 days, it was, to a third party who then I was informed would deliver in approx 7 working days.
Secondly when we started to assemble the flat pack many of the pre drilled holes indicated on the instructions were not done and had to be drilled. There was a number of marks and scratches on the gloss panels, some you can't see but many you can. I have emailed the company on numerous occasions and sent images of the damaged areas, 7 in total. The reply states as I had started to assemble the product I had in effect accepted that it was in excellent condition on receipt of product therefore they accept no responsibility for the faults. As a customer good will they offered £9.99! I declined! I would advise to shop elsewhere or risk disappointment and loosing your money!

HAS ANYONE HAD THIS PROBLEM WITH FURNITURE IN FAHION - I purchased from them an italic style Ferrari bed, there description stated it came with a rear spoiler/wall shelf. After I received it there was no spoiler, I did all the ticket thing as they require, also looked on website and they had taken out the description that the spoiler was included, and put in a drop down menu saying it was an extra £80. Spoke to one of there showroom staff who told me that several people had the same problem and that they were going to supply all the customers with a spoiler when they came into stock. Been waiting several months, rung them again and they say that if I want one I will have to pay £80, Im sure it is not legal to change a description of an item after someone has ordered an item.

Great furniture store with large selection and in stock availability, which is HUGE advantage! Customer service is very helpful and knowledgeable, highly recommended!

Bad customer experience. In line with past consumer experience I would like to warn everyone that DO NOT DEAL with this company. You will regret every bit of it. Going to report to trading standards.

Avoid this company at all costs! They have the worst customer service I have ever had the misfortune of dealing with! I ordered a table £1300 which was advertised as 8 seater on their website, it came back only for it not to fit 8 seats around the table. Tried to tell me that in the picture the chairs are not under the table so ur not supposed to sit by the table with the chairs, basically to eat your dinner it would have to be on your lap. Trying to tell me I cant send it back and if I do I will need to pay. I'm really glad I paid through PayPal. Currently in the process of trying to claim it back. And also have spoken to trading standards. Do not deal with this company they are nothing but a bunch of con artists! Aboslutely disgraceful. They lie about their terms and conditions which are on their website. They will try and offer your £50 to keep the unsuitable item. Below are the photos. How they can expect someone to sit that far away from a table to eat their dinner is beyond me! Trying to get a refund or even a bit of sense from this company is like trying to get blood out of a stone!

I recently purchased a bed for my son and was so impressed with the selection. High quality and great prices! It will be a bed he can use for years! I highly recommend this store!

Cannot express how satisfied I am with Furniture in Fashion, a lot of choices, reasonably priced, excellent quality and best of all free shipping. Thanks you FIF

Very satisfied with my purchase. Good quality and very well detailed instructions made life easy to put together. Overall I am more than satisfied with the product.

This was very easy to order from this amazing store. Kept updated about the order regularly. Customer service second to none. Delivery was excellent and on time. Thank you so much

I ordered a coffee table and it came with multiple faults/damages. I provided them images of the faults and they only offered me a 20% discount! Will not use them again.

Outstanding customer service! My refund request has been picked up quite quickly and the refund has been issued in less than 12 hours.
I'm very pleased.

I'm afraid to use this table now. Was sooo heavy to assemble and we needed help. Assembly instructions were abominable, with no written instructions - only meagre and inaccurate drawings. Nothing shown at all on how to extend the table leaves - it's glass and not easy to do. Extra parts not shown on the drawings that were lethal in their sharpness, husband cut his hand on one part. Wish to hell I'd sent it back, but persevered instead to get it together. Now it "clangs" when anything is put onto the surface, I've got a table protector on it. I informed the company that they need to tell their suppliers about dire assembly instructions, but the table has turned out to be a real shoddy piece of work! Feedback from the company originally with demands for photos and if sending back, original packing, with photos again. I truly hope - for the company - and my sake - that this table does not cause a serious accident to life or limb - as I'll be suing them for sure. Left with a scary & unusable table - at some expense to us for now.

We eventually received our goods, a wardrobe, a shoe storage unit and a TV stand. I assembled the wardrobe and the TV stand and upon unpacking the glass shelf I, realised that the wrong piece of glass had been sent. The one I opened was way too big. I then tackled the shoe storage unit to find that there were no handles, no legs and that the usual bag of fittings was missing altogether!

This is when our woes began. A pile of useless parts stored, awaiting the correct components for months! We tried to phone the company to be told lie after lie about the replacements. They even sent confirmation that the parts were going to be dispatched. Even the real threat of being taken to court under the Sale of Goods act, produced nothing but the promise of the missing items, even though by this time I had lost all patience and had demanded a refund.

So my advice, along with many others is... Don't even consider buying from these people. They have no understanding of After Sales Service of customer care. There are many reputable companies out there selling the same products. Move and and buy elswehere! You have been warned!

After browsing their website I made a few initial enquires about delivery of furniture and had real problems getting answers out of anyone over the phone or on their online chat facility. That should have been enough to warn me off but hindsight is a wonderful thing.
I went ahead and ordered a dining table and chairs from their website. The chairs came quickly enough using one delivery company, but the table for some reason came through another and I had nothing but problems getting that delivery sorted. It took two months, dozens of phone calls and 3 separate deliveries to finally get it sorted and even then the table was delivered with some damage. The delivery company wasn't interested in dealing with any complaint and Furniture in Fashion aren't any more helpful.
They refused to give me any information about their complaints process and I was told "computer says no" again and again when trying to get anything done. Their customer service phone lines are often not answered and even then it's 50/50 whether the person on the other end will actually be able to understand what you're saying and vice versa.
The online ticketing system is very complicated and seems deliberately set up to make it difficult to raise any issues.
The quality of the furniture is very average bordering on poor quality, although it looks decent it's definitely not worth the money.
It has been a nightmare dealing with this company and it's partners and I would not recommend them to anyone.

AVOID! AVOID! AVOID! GIVE THIS COMPANY A VERY WIDE BERTH THEY ARE THE WORST COMPANY WE HAVE EVER DEALT WITH AND I CAN ASSURE YOU MY WIFE AND I HAVE BOUGHT NUMEROUS ITEMS ONLINE FROM DIFFERENT COMPANIES BUT NEVER HAD AN EXPERIENCE LIKE THIS ONE THEY SENT US OUT SUBSTANDARD FURNITURE I NEVER NOTICED IT UNTIL I STARTED TO ASSEMBLE IT IMMEDIATELY TOOK IT APART AND EMAILED THEM PHONED THIS WAS APRIL ITS NOW NEAR THE END OF OCTOBER AND I GOT HALF OF MY MONEY BACK IM FORTUNATE IT WASNT A LARGE AMOUNT AT THE OFSET £69.95 I JUST GOT £34.97 THEY SAID I ASSEMBLED THE ITEM AND UNDER THERE TERMS THEY CAN KNOCK FIFTY% OFF IVE BEEN AT THE WRONG JOB ALL MY LIFE I SHOULD HAVE SOLD FAULTY FURNITURE TO UNSUSPECTING MEMBERS OF THE PUBLIC IVE TOLD ALL MY FRIENDS AND FAMILYOF WHICH I HAVE A LOT NEVER TO USE THIS COMPANY THEY SHOULD NOT BE ALLOWED TO TRADE

Furniture in your budget and excellent customer support. 5+ stars. I ordered first time online and it arrived on time and in perfect condition. Would recommend to everyone.

We are purchasing furniture from furniture in fashion from several years for our office needs, their products are high quality and great customer service