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G2A

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Overview

G2A has a rating of 1.3 stars from 187 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about G2A most frequently mention customer service, steam account, and credit card problems. G2A ranks 1431st among Video Games sites.

  • Service
    100
  • Value
    93
  • Shipping
    78
  • Returns
    96
  • Quality
    92

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
25
58
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How would you rate G2A?
Top Positive Review

“I have had no issues at all”

Austin D.
6/12/23

I read a lot of bad reviews on here that really surprised me. I have had no issues using the site. I tend to stick to sellers with good ratings however. I'd recommend it it's cheap.

Top Critical Review

“Horrible Experience STAY-AWAY!”

Kyle C.
10/13/23

I purchased a game from them a week ago. I never got to play the game one time. And they refused to give me any type of refund. They are shady when it comes to handling customer service. I would not buy from them. If there is a problem they will screw you over. There are tons of other companies that will treat you better if there is ever and issue.

Reviews (187)

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police report (9)
Thumbnail of user leighp14
GB
1 review
3 helpful votes
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July 19th, 2015

Having used G2A a few times and having been pleased with their service I purchased a key to Dragon Age: Inquisition, a 2015 game. When I activated the key, it turned out to be a key for Dragon Age: Origins, a previous instalment of the game from 2009. I complained to G2A and requested a refund. They told me I had to contact the seller directly via the G2A account resolution centre. However, there is no way for me to access this account functionality, it simply did not display in my page even on different devices like a tablet or a phone or a laptop. G2A repeatedly fobbed me off with excuses and have not given me a refund or a method of contacting the seller.

In short G2A are a front for scammers mis-selling game keys.

Steer clear of these people, their customer service is a joke, their website doesn't work properly and the "100% Guaranteed" and "Safe transaction" splattered all over it is a lie.

Tip for consumers:
If it goes wrong they won't help you. They are a vehicle for game key scams.

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Value
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Thumbnail of user andresf8
Puerto Rico
1 review
2 helpful votes
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August 4th, 2015

Game only work for the first 2 weeks; then it stop problem with a problem with the game license. Open a ticket with them and they ask me for some screenshots. After I send them the screenshots there has been no response from them. I try to contact them every week or so; but they let the ticket open with no response. It has been 4 months since their last response.

Thumbnail of user garyh932
New Jersey
2 reviews
3 helpful votes
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February 13th, 2021

The G2A website promises full customer satisfaction and full refunds. However, after selling me a bad windows 10 activation key, the seller refused to refund, and G2A refused to help or refund. G2A and their sellers cannot be trusted.
User's recommendation: Stay away as they cannot be trusted to refund on a bad purchase.

Tip for consumers:
Stay away. They do not honor refund policy

Products used:
None

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Value
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Thumbnail of user davidenriquesolisheredia
Spain
1 review
2 helpful votes
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June 30th, 2023

It's a $#*!ty website, works horribly and they don't take responsibility for anything, if you get scammed it's your fault, you have to chat with the scammer to try to get a refund wich never is gonna happen.

Tip for consumers:
They don't mind the costumers, they only want you to buy and lose your money so they get a commission from the sale

Products used:
A key for a game

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Value
Shipping
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Quality
Thumbnail of user lukasl28
Switzerland
1 review
1 helpful vote
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March 23rd, 2022

I bought a couple of games on g2a. Some of them worked and some not. But the worst thing is that the g2a support protects the seller more than the buyer and thus provides them with a plattform where they can scam people.

Buying things on g2a is like the lottery. You never know what you get.

Tip for consumers:
Dont use g2a. its a scam.

Products used:
Games

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Value
Shipping
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Thumbnail of user privatep93
Germany
1 review
0 helpful votes
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January 31st, 2023

No refund policy, I received a steam Account instead of a steam key. I wanted a refund the support says I need to contact the seller and the seller just dont answer and you get you see the many never again.

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Thumbnail of user ndstafford33
South Africa
1 review
1 helpful vote
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July 6th, 2023

So, the prices on G2A are amazing, and sometimes too good to be true. The sellers steal credit card details, and purchase games on gaming accounts. They resell these accounts on G2A, and you then purchase products obtained through credit card theft. A current example is the seller 'VIKINGBROTHERS' who operate this way. Anything you purchase will be refunded when the credit card theft victim's bank reverses the transactions (as is they have the right to). There may be some legitimate resellers who try to expand their operations on the G2A platform, but they are in the absolute minority. Furthermore, G2A has a lot of fine print, and they take no responsibility for the elicit criminal resale on their platform. Steer clear and avoid getting burnt.

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Thumbnail of user luisb34
Algeria
1 review
1 helpful vote
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November 14th, 2015

Every purchase is fast delivered and always valid!
G2A got good offers en fair prices, OFr instance COD black ops iii for 36$, it's really cheap https://www.g2a.com/r/cod_-black_-ops-iii-_steam-cd-key-global

Also the 24/7 service is ideal.

Thumbnail of user juana23
Colombia
1 review
2 helpful votes
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November 11th, 2014

Excellent service, fast and secure, really nice deals, good support, sometimes not to fast but they will allways answer, you can take a look to theyr marketplace here: https://www.g2a.com/r/marketplacedeals

Thumbnail of user philippk
Germany
1 review
1 helpful vote
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May 29th, 2015

Hello,

I bought a gw2 key via g2a including the 1€ g2a shield.
I immediately got an invalid key, and I had to aks to get an other one.
3 days later I asked g2a multiple times for a refund instead of a key and it seemed ok.
Then, 2 weeks after my payment, I received a key anyway, I wrote to the complaint department but was ignored, because I initially said that I wanted a new key.

Best regards, Philipp

Thumbnail of user jonn58
New York
1 review
2 helpful votes
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November 22nd, 2018

Great prices, selection can be a bit limited.

Mostly only had positive experiences with these guys.

There was once when they were doing a promotion that involved a checkout code and I forgot to enter the code at checkout and they wouldn't let me redo the order with the code because the order had already gone through and the keys had been sent, they also mentioned that they "sell at minimum profit", whichbut I understand and it was my fault. Plus, they were refreshingly honest which I appreciated all the more.

Thumbnail of user perap
Serbia
1 review
7 helpful votes
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August 5th, 2016

I got charged 1.30 last month and didnt notice it. Today i got charged again 1.30 euro, this time i did noticed it. Called the bank and blocked the card and reported em as a fraud. Apparently i was subscribed to something on their site.

I did bought legitimate keys for steam and blizzard, and all of them worked WITHOUT ever turning shield on. Everything was charged as it should be.

But in no way did i gave them permission to charge me on a monthly bases for anything. What is this 1.30 euro for?!

Reported em as a fraud. End of story, never going to that site again.

Thumbnail of user martink427
Czechia
1 review
2 helpful votes
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September 14th, 2022
Verified purchase

While usualy keys work, when they don´t work they supposed money back guarantee is lie. Custommer support ask you to file the claim with local police to solve their inability to get money from fraudant seller. Stay away if you dont want to loose your money.

Tip for consumers:
Check the seller review first!

Products used:
Steam key

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Value
Shipping
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Thumbnail of user brianw2493
Tennessee
1 review
1 helpful vote
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May 16th, 2023

I bought a digital code for my Xbox and it was the game Elden ring. Not only did I not get the right code, but it was for an adventure guide for the game, which was not in the title of the product when I bought it. I have contacted the seller and I have contacted the site and nobody has responded back, so save your money and go elsewhere, this place is a scam!

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Thumbnail of user preyalpatel89
Illinois
1 review
0 helpful votes
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October 25th, 2023

Never buy anything from them google should delete their platform buy reviewing the page they are selling fake codes and making money this website should be discontinued I have personally experienced it so I thought let's put the review on their page but as soon as I check the reviews I am shock they are totally fake.

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Thumbnail of user jdnv
Belgium
1 review
1 helpful vote
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December 4th, 2022
Verified purchase

Hello, i bough a game from from the G2A website with order number **************.

The money is gone from my account. I didn't get anything key on any Mail adres. I was not logged in in my account when i bough it. And i keepd saying "progressing payment".

I've been trying to contact G2A for days, i had contact with the sellər. They tell me i need to contact G2A directly. The only way i find is with the stupid both. Can someone tell me how i can contact them directly?

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Thumbnail of user kenw641
Canada
2 reviews
4 helpful votes
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August 30th, 2023

This site allows vendors to sell Steam accounts, which is against Steam ToS. I was scammed by a seller, G2A did nothing to help me, the seller ignored me, and I had to go through PayPal to resolve the issue.

The games may be cheap, but it's for a reason. They're scammers.

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Thumbnail of user aarone23
Pennsylvania
1 review
2 helpful votes
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July 12th, 2016

I had wanted to get Call of duty: Black ops 1 for my pc since it was the sale and it was only a few dollars. I saw they had accepted Visa cards and so I tried purchasing it using the card never went through. That's not even the worst part, I asked my father to buy it and he used his credit card. We used the option of Skrill, after he had put in his information, he got a fraud alert on his card and his whole computer restarted. Afterwards, he found out that all his settings had been reset and his email password (this is his BUSINESS account) had been changed without his request. NEVER USE G2A.COM!

Thumbnail of user directname43
Michigan
1 review
0 helpful votes
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October 23rd, 2023

I've been using G2A for quite some time now and I haven't had a problem with game keys or getting the wrong product. The problem I have is after you put in your CC information or PayPal, you'll start to notice unauthorized charges after a certain amount of time through PayPal or your credit card. I noticed this when I first starting using the website but I was ignorant and didn't think it was g2a. The first time it happened it seemed they were bold, trying to charge $200-$400 for some random nonsense. Now they're trying to charge me monthly subscriptions for "Canva" something I don't even use and I'm assuming it's to sell on g2a. STAY AWAY, even if they don't charge you right away, they will eventually.

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Thumbnail of user abd0019
Alabama
1 review
0 helpful votes
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June 12th, 2023

I read a lot of bad reviews on here that really surprised me. I have had no issues using the site. I tend to stick to sellers with good ratings however. I'd recommend it it's cheap.

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Value
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Thumbnail of user maximuse1
Sweden
1 review
0 helpful votes
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February 27th, 2023

G2a used to be good, but now it's filled with scammers. G2a is happy to take their cut and will NOT help the customer in any way. They literally ALLOW people to scam you and they offer no support at all. Even when it's obvious the scammers are breaking the law.

NEVER USE THIS SITE! EVER!

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Value
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Thumbnail of user nicolait2
Norway
1 review
1 helpful vote
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November 29th, 2022
Verified purchase

Got scammed when i bought a game, as the key i got were already used by someone else.
I went through the prosess of getting the requested documentations needed to get the "guaranteed money back" but they still don't help. The seller sendt another used key, and after that nothing have happened.
It have now gone about a month and a half since i bought the game.

Tip for consumers:
buy games somewhere else

Products used:
Game key, that can be redeemed on steam

Service
Value
Shipping
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Quality
Thumbnail of user willb117
Australia
1 review
2 helpful votes
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July 13th, 2018

After purchasing wwe 2k18 deluxe edition despite what was written on the website the key was region locked and despite getting their premium "buyer protection" I was told that they won't refund or replace any orders... hows that even legal. Avoid at all costs! NEVER EVER SHOP AT G2A

Thumbnail of user aaronw756
Australia
1 review
0 helpful votes
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December 18th, 2022
Verified purchase

There have been many instances of sellers selling steam accounts instead of the steam key, one of the more well know scammers on the site is Plyxa_games. Instead of selling you the steam key, they provide you with an account for you to login with. The issue with this is you sont have access to email and could still lose this account in the future. And account selling is also against Steam's TOS.

Tip for consumers:
Check description and make sure G2A doesn't steal your money

Products used:
Nothing

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Value
Returns
Thumbnail of user jasonj175
Oregon
1 review
3 helpful votes
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February 19th, 2019

I spent $44 on a code for a game. I received an invalid code. I contacted the customer service and they gave me the run around for 20 days before they told me to contact the police to get a refund. I would avoid anything to do with G2A if at all possible. IT IS NOT A SAFE MARKET

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From the business

Enjoy the vast offer of Steam, Origin, Uplay, Battle.net, GOG, PSN and XBOX CD-Keys at the most attractive prices on the market. Don? ۪t overpay? Buy cheap on G2A.COM!

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Thumbnail of user ivop3
Ivo P.
Typically does not respond to reviews

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