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G2A has a rating of 1.3 stars from 187 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about G2A most frequently mention customer service, steam account, and credit card problems. G2A ranks 1431st among Video Games sites.
This company does not typically respond to reviews
I read a lot of bad reviews on here that really surprised me. I have had no issues using the site. I tend to stick to sellers with good ratings however. I'd recommend it it's cheap.
I purchased a game from them a week ago. I never got to play the game one time. And they refused to give me any type of refund. They are shady when it comes to handling customer service. I would not buy from them. If there is a problem they will screw you over. There are tons of other companies that will treat you better if there is ever and issue.
G2A does not actually sell any products, they only aggregate products from sellers. They do not actually curate what these sellers claim nor provide support of any sort should you happen to be scammed by them. Purchased a steam digital key for Final Fantasy 7 remake Intergrade, claims to be redeemable globally. I had double checked if it was redeemable in Singapore and took a screenshot in the event company claims they did not state so. Indeed, after the purchase, realised the digital key was region locked to US. After sending the screenshots and asking for a refund, the company who sold the key resorted to ignoring me for 7 days and when i raised a claim to G2A asking for help, they told me to lodge a police report if i dared to demand a refund. It was neither helpful nor resolved my issue. I created a separate US region steam account to redeem the product, which was what i did not want to do as it meant i had to maintain another acct. If i had wanted to do that, i would have bought a Steam acct online with the game and that would have been much cheaper. Avoid this company.
Tip for consumers:
Is a scam, read review.
Products used:
Steam Digital Key
One of the cheapest comparison sites for instant download keys on PC, Xbox and others - many keys direct from developers and some cheap loot boxes with some good games in.
G2A.COM offer a huge selection of games with good prices. Definitely a good place and its my first time to order from g2a and no problem with my steam key
Worst company ever.
Money back garanteer doenst mean anything.
If you catact them torugh costumer support they either ignore you or block your whole account. So you lose acces to your account. So if you didnt redeem your code yet you are doomed. They simple wont give a reason why you are blocked or wont even respond on your mails for more clarely. They are simply a company that scams people leggaly and shouldnt even exist. Btw most of their sellers on there website are shell company owned by them self. Simply put, they are scammers. Most keys will work but if it doesnt work you are doomed.
They signed me up to G2A Plus without any knowledge or consent, and without even being signed in to my account. I made sure the G2A Plus offer was toggled off and didn't show the extra amount making my purchase more expensive than elsewhere. I managed to reproduce it in a simulated transaction with it not showing any added G2A Plus whatsoever.
My bank's card verification was for a single transaction of the product's amount, with G2A Plus costs taken in a separate transaction that I never authorized. On top of that, it is a subscription, so they would have kept taking my money had I not noticed.
They also saved my card while that was never authorized. The checkbox was specifically left unchecked, also because it's a temporary card anyways.
And they signed me up to their newsletter while having never signed up to such, and with it completely turned off in my account settings. It doesn't even have a working Unsubscribe button on the page they redirect you to.
Support says to not be able to do anything, not even add the tiniest bit of credit to my account for their numerous and most definitely illegal mishaps.
They used to be fine, but all these antics means I'm done with G2A. I urge truly everyone to be most aware, and to use any of the other, similar marketplaces instead.
Products used:
Netflix giftcards
They dont want to refund me, they want me to file a police report for a 20€ code not working. This have to be a joke, the worst support i have ever seen
Tip for consumers:
dont buy
Products used:
amazon code
I ordered a $100 gift card for friends in France. I couldn't get it to work and neither could they. No customer support and I am out $100. Awful company!
Tip for consumers:
Company operates without human voices to problem solve. Horrible customer service! I lost $100 and no one cared
Products used:
Bought a gift card that wouldn’t work
You will receive duplicates, the bundles aren't random but the exact same skins and items. They won't refund you and they don't mention anywhere that's how this works. False advertising.
Tip for consumers:
Don’t purchase 2 of the same bundle. It’s duplicate skins and items for fortnite bundles.
Products used:
Fortnite random skin/item bundle
Weird site, i bought a game from their marketplace which was very, maybe too cheap. As i thought it was an invalid key. So i reported the obvious scammer. G2A first didnt understand my report and told me i had to contact the seller to get it resolve.
Well the scammer reacted that i had to go to a website to fill in my Credit card numbers etc, while i paid with other method, i dont own a cc.
So i also reported this with screenshots of the scammers site and reaction to my complain.
Because G2A didnt really care about the scammer which scammed more people (24 sellers reviews at the moment all bad) so i placed a review on Trustpilot. Now G2A flagged the review as false or something so Trustpilot deleted that review. After that i realized they blocked my account of violations of the rules. Well i did not violate any rule, except if reporting a scammer and warning other people is a violation.
Now i tried to put my review here stop warn other, watch out for these site. Most keys are usable but if its not G2A will not help you at all and fall behind the excuse that they are only a marketplace where sellers can sell stuff (or scam people)
In the attachment 2 screenshots from the reaction of scammer and his website.
Btw G2A told me they removed the scammer, so i tried to react to them and edit the review on trustpilot but they allready blocked me for no reason. I still wait for an answer from G2A accountissue team i mailed.
I have bought multiple game keys off of G2A and I was satisfied until recently when I found out how easy it is to scam someone on there. You can only get a refund from G2A if you file a police report. Recently, I purchased a $42 game key for the seller to give me a faulty key, admit to it, and give me a second faulty key. Both keys had been used already and I sent him screenshots to prove it. He then started to laugh at me and accuse me of already using the key. I contacted Ubisoft support, the actual developers of the game, to see if the key was faulty or not and they stated that the key doesn't even exist. The seller is actually a scammer that has lied to me.
Unfortunately, I can't do much as a police report costs $50 or more to file a report and G2A will not do anything about it until I have an official police report turned in and stamped. Basically, I would have to spend more money in order to get my money back. If you buy from this place, keep in mind that you can be scammed very easily and G2A helps the scammers out rather than the customers.
This company is a scam! They sell used keys that will not work. They will not issue a refund ether. Terrible customer service.
I am not a gamer and never knew about this G2A.com until they stole my 250€ and when I tried to contact them the only thing they said was sorry.
I HATE YOU G2A
Long story short.
I've bought multiple keys from them over years, if you only buy from high sellers with good ratings you'll be fine (I guess now). But the first time I didn't, I got scammed.
Basically the seller bought a key from Bethesda, sold it to me via G2A and then asked for a refund from Bethesda, 2 days later my key is invalid. I've followed procedures, reported the issue and contacted seller through G2A which tried to extort me to change my feeback from negative to positive otherwise he won't pay me which I refused, then he told me upfront that he won't pay me jack **** and wished me "good luck" getting the money back from G2A which sent me a template response, they're still ignoring me a week after it happened, support is miserable, they don't care about you once they got their money. I opened refund case through paypal and they didn't answer once in 9 days since opened.
The type of behavior the seller showed shouldn't be accepted but it seems they're more than tollerating it. I'm done with them after this interaction.
Moral of the story: Buy it from the game publishers directly, Steam or other marketplaces you trust. Also this was only my experience, but take note.
Still haven't got my refund.
Tip for consumers:
You should probably look somewhere else. G2A seems is a pure gamble, I've been buying from them for years but I've just found out how much they care about buyers being scammed. They got their money, right?
Products used:
Digital Videogame License Key for Elder Scrolls Online
Spamming company. Not safe to even register on their website, or you'll get spammed to death afterwards, including links to adware, spyware, viruses etc
Avoid G2A.com at all cost
The support never help and need 72h to answer you and then they leave you for another 72 to answer again
I lost 18$ for this site'
I don't recommended at all
I spoke with the seller he close my tickt
I spoke with g2a no answer
72h is alot n't recommended this site ever
And that was my order
**************
Never been so disappointed by a website which sell keys...
I got scammed by a seller named "Allengames", and I asked for refund by opening a ticket.
After 3 WEEKS got the answer that if I d like to recive the refund I had to go the LOCAL POLICE like WTF!?
And to get answers you have to wait 72 hrs min, they usually take 1 week to answer.
Im embarassed by them, dont ever buy keys on this "site" do yourself a favour.
Tip for consumers:
Dont buy on g2a
I've bought a game key via ebay from them. Its cost is 2£! They canceled my order because they couldn't reach me in the next hour via phone. MONKEY BUSINESS
The support is a joke and the guarantee that you will receive your money back too, I would recommend you to stay away from their service
G2A+ is a scam. They advertise money back guarantee but they require impossible docs for it. Beware.
Products used:
Valorant 50 EU Key
Bought near 50 titles. Never a single store related problem. Recommend. Nice prices, Fast shipping. All you need in a gaming market
Easy to find great deals and also discount codes are useful. Even the new games are cheaper so will buy again.
Gain trust and grow your business with customer reviews.
Enjoy the vast offer of Steam, Origin, Uplay, Battle.net, GOG, PSN and XBOX CD-Keys at the most attractive prices on the market. Don? ۪t overpay? Buy cheap on G2A.COM!
