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G2A

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Overview

G2A has a rating of 1.3 stars from 187 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about G2A most frequently mention customer service, steam account, and credit card problems. G2A ranks 1431st among Video Games sites.

  • Service
    100
  • Value
    93
  • Shipping
    78
  • Returns
    96
  • Quality
    92

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
25
58
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How would you rate G2A?
Top Positive Review

“I have had no issues at all”

Austin D.
6/12/23

I read a lot of bad reviews on here that really surprised me. I have had no issues using the site. I tend to stick to sellers with good ratings however. I'd recommend it it's cheap.

Top Critical Review

“Horrible Experience STAY-AWAY!”

Kyle C.
10/13/23

I purchased a game from them a week ago. I never got to play the game one time. And they refused to give me any type of refund. They are shady when it comes to handling customer service. I would not buy from them. If there is a problem they will screw you over. There are tons of other companies that will treat you better if there is ever and issue.

Reviews (187)

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police report (9)
Thumbnail of user emree13
Turkey
6 reviews
4 helpful votes
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September 27th, 2019

They ripped off my 50$!
Stay away from this site!
They are a bunch of scammers who scam people.

Service
Value
Shipping
Returns
Quality
Thumbnail of user khodder420
Canada
1 review
0 helpful votes
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September 5th, 2023

Invalid keys didnt get refunded lost few hundred dollars that way...and ordered a pre order a month and a half before release and a day before the seller refunds me a day before release so there goes my pre order game bonuses happened multiple times lost out nearly 1000$ all together because of this site...STAY AWAY FROM THIS SITE YOU WILL GET RIPPED OFF. I have screenshots of multiple games not being refunded when i got a invalid key. www.cd-keys.com and kingquin's cd keys site. G2A sellers borrow your money and than screw you over anyway they can... there are good sellers on there but its a shrinking circle closing fast...i went to the contact page on g2a site and its ONLY Q & A's. No way to contact or report bad sellers on there. I added up all they ripped me off...and its over 1000$ with almost a 6 year span i refuse to give www.g2a.com my business. People making me chase my keys or my money back and company dont want to do anything about it...THIS SITE SHOULD BE SHUT DOWN.the site is full of sammers and fruad...BUY YOUR GAMES FROM THE GAME LAUNCHERS SO YOU DONT GET SCAMMED.SERIOULY

Thumbnail of user jayk553
GB
1 review
1 helpful vote
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April 22nd, 2021

Purchased a key from a seller (Order **************) which turned out to be unusable, so I contacted the seller asking for a refund. When I didn't get a reply from the seller, I contacted G2A who replied that I could claim on their 'Money Back Guatantee' after seven days.
So, today (six days after initial key purchase, and two days after first G2A contact), I went to check if there are any messages from the key seller only to find my G2A account HAS been blocked. And, after contacting G2A to deal with the login issues presented by their G2A.com system, I am told to contact *******@g2a.com
Thr reply is entirely dodgy in itself, asking for photo ID (passport, driver's license, etc), handwriting, account user login, and bank with PayPal account details, along with any other accounts used in alias. Exactly everything fraudsters will ask for.
One, or two finalities can be taken from this,; that G2A are utter sh*te and will do their best to dissuade buyers from complaining - and claiming against their seller members upon the G2A 'Money Back Guarantee', going as far (if not further) than blocking buyers access to their accounts. Or (and) really are requesting extremely sensitive data protection information from the buyer member base, of which needn't be requested, as proof of account ID can be given through the two step verification instead.
Very dodgy activity at G2A.com
I firmly believe G2A to be entirely seller based, and highly biased in that favour, complicit in the prevention of refunding money from their seller members knowingly flogging unusable/fake product keys.
I also believe G2A.com to be non-compliant with GDPR.

Tip for consumers:
Seriously stay away from G2A, every attempted purchase comes with its own problematic issue that never is fully resolved. Complete seller bias.

Products used:
Software license Key (activation), and I didn't end up using because it was a fake key.

Service
Value
Shipping
Returns
Quality
Thumbnail of user tylerm80
Missouri
1 review
4 helpful votes
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February 17th, 2018

Avoid at all cost or it will COST you
If someone took your money and didn't give you anything that's on par with criminal activity. Declined my order yet charged my bank account every time. Didn't even sign up for a account yet sent me a email to "Unknown" and a password reset to "Unknown" then state my transaction was denied by their security system however it didn't stopped them from charging the full amount to my bank account 3 times. No live support to talk to / number and claim THAT ONCE a support ticket is addressed which can take days and forces you to create an account that IF they issue a refund that to a debit card can take AT LEAST 28 business days. So they can take your MONEY the same day and then tell you to wait over a month.

DO NOT USE THIS CROOKED PRACTICE / COMPANY, this is not how you do respectable business.

I should've stuck to their trusted competitor.

When trying to decide to use them or not I couldn't cause they report as many negative reviews as possible to prevent YOU from seeing them, pretty shady. With reasons listed like - ticket still open in resolution center- which is no reason to censor a experience. I don't want a response from G2A apologizing for their poor service, unauthorized taking of my money, unexplained spamming to create and account and purchase services I had refused once already to have to do again.

I want my money back or better yet DONT TAKE IT FROM MY ACCOUNT IF YOU DENY THE TRANSACTION PERIOD.

Pretty Basic business 101.

Report my Message and i'll post reviews everywhere I possibly can over this experience. Lastly I find it odd some of the most positive reviews use the the same language as g2a responses and all consist of broken 1 liner titles matching the message bodies.

Such a enhanced security system its odd it doesn't go into effect till after you take someone's money.

Thumbnail of user arik14
Poland
1 review
0 helpful votes
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October 23rd, 2015

What more can I say? Got my game fast and cheap - 11/10 - would buy again :)

Thumbnail of user danielj56
Poland
7 reviews
47 helpful votes
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April 7th, 2016

I used services of G2A few times and always had a pleasant experience.

Service
Value
Shipping
Returns
Quality
Thumbnail of user marianab4
Mexico
2 reviews
0 helpful votes
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December 19th, 2015

Just check out this week's discounts: https://www.g2a.com/r/week-special-discounts thats awesome!

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From the business

Enjoy the vast offer of Steam, Origin, Uplay, Battle.net, GOG, PSN and XBOX CD-Keys at the most attractive prices on the market. Don? ۪t overpay? Buy cheap on G2A.COM!

Company Representative

Thumbnail of user ivop3
Ivo P.
Typically does not respond to reviews

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