G2A

Bought an item, got sent a key that had already been used! The customer service is then awful! Basically, the shield means nothing and you're left to fend for yourself. Waste of time, awful support website. Don't know how these people exist. DON'T USE THEM!

This "company" embeds a monthly fee without any notification that any payment has been taken out and they seem to have gotten me good. I blocked their transactions and would recommend everyone to NOT go near them. It may be cheaper but they will screw you over in another way

Just pay full price elsewhere. My son purchased from here previously, but today he was scammed. So never again. Apparently scammers are allowed to sell their accounts on this platform without any oversight. If you make this type of purchase, the seller can reclaim it at any time. You lose your money and the game. We lost $56 trying to save $5 by coming to G2A. And G2A has a "no refund" policy and you cannot reach anyone by phone. Just Stay Away! Spend your money on a legit site that has oversight, is reputable, and shuts down fraudulent transactions.

Kotaku recently revealed that G2A is breaching buyer trust and potentially committing a felony in how they are handling negative coverage of their brand.

https://kotaku.com/shady-market-g2a-offers-to-pay-journalists-to-run-pre-w*******979

Note: This is probably illegal and they will be facing legal action.

"The email in question, which Kotaku has viewed, was sent to multiple members of the media, including one who posted a screenshot of it on Twitter earlier today, sparking widespread discussion and anger. The email asked press to cooperate with G2A in the name of improving "our brand awareness and public image, especially among the indie and smaller game developers.""

They are threatening journalists to support their scam. An endless number of indie developers have accused them of selling illegal keys over the past 5 years. 5 years. They have done nothing to solve the issue.

They pretend to have a steam key behind a pass wall but it ends up being a link to a website trying to get you to take someone elses steam account or add yourself as a "family member". Scam artist $#*!s keep trying to steal your money even after you call them out on their bull$#*!

I've order an item and noticed later they've just signed me up to an subscription service called G2A Shield which cost 2.84 euro. I've explicitly disabled shield during checkout! Also had contact with support about this and basically their response was "Bad luck. We can't do any thing about it, see our terms." So be aware that they try to trick you into this service if you use G2A Pay!

Nowhere on their website does it mention that you will be automatically signed up to pay a $3.70 monthly subscription service upon making a purchase. You also have to fight tooth and nail to avoid paying the pricey "G2A Shield" fee which provides extra security that should already be in place. When comparing prices with other websites, be sure to include an extra 15-20% to account for their hidden fees.

After being defrauded when i purchased a game only to find out that the DC game key was given to someone else I filed a dispute/claim with G2A.com. Two weeks have gone by and nothing has been done about it. This is the third problem I've had with this company. I was supposed to receive refunds on two previous orders and still haven't gotten them. After speaking with various people via live chat (one of them actually disconnected the chat mid-way) no one has done anything about the problem. I would not recommend doing business with this site at all. Do so at your own risk.

Went through paypal. Key didn't work, asked for new key or refund. Created a couple of "conversations", even messaged on FaceBook. The "seller" never replied or gave an answer. Paypal refunded after I complained.

Immediate key delivery, no sir!

They say they can delivery it as soon as payment is made. Payment is made, where's my key? It's processing for 24 hours. Oh, i'll contact their support hub. Waiting... There's no one there.

That didn't go anywhere, there's no reply. Can't get a refund if you don't talk to someone. Paypal please protect me from their shoddy refund policy. Ugh, open cases take so long to resolve in Paypal. Best not use this website again.

Pats himself on the back, good choice has been made. (Secretly punishes himself for previous bad choice on key retailer).

I purchased a game from them a week ago. I never got to play the game one time. And they refused to give me any type of refund. They are shady when it comes to handling customer service. I would not buy from them. If there is a problem they will screw you over. There are tons of other companies that will treat you better if there is ever and issue.

I paid for a key to Pillars of Eternity, transaction went through on my Visa Debit card. Yet, there was no reference to my purchase at G2A. I waited over 30 minutes on the phone queue, finally giving up. Emails to them just told me to wait while they researched the issue. NOTHING came of it to this day, three weeks later. I know I should have been leery of getting a key for $10.92 for a game that retails for $44.95. Just beware!

The title says it all, never ever go there to be a fallen prey, it's filled with scammers and these customer agent's won't do anything if there is any problem, the only thing they do is to collect extra fees from you

This has been the absolute worst experience of my life in purchasing online product. I purchased the product almost one week ago the payment went through and they presented me with the code that did not work. I have been contacting customer support every single day, I have sent over 10 to 15 emails without a single response. They basically stole my money and stopped answering me. DO NOT use this site

I bought a Windows key from them that I was never able to get to work. Their site says they guarantee their products but I was literally told to buy a new copy of windows (which, duh, when you do that, it comes with its own key, why would you need their key?). They even told me to take my computer into a tech support place. I'm looking into suing them and have already contacted an attorney I've worked with in consumer fraud.

I bought a digital game and received a dlc for the game instead. G2A and the seller continuously refused to refund me my money even though the code was never used. Selling items as one item and then being another is completely fraud, luckily I wasn't spending a bunch of money. This is the worst company I have ever done business with and will pay full price for something before I will ever give them my business again. Use CDKeys or any other business and never consider this company ever.

It has many issues. Sent exact bitcoin btc amount and order is still awaiting payment despite several hours having passed. Not good. It is only a matter of time before they are on ripoffreport.com and this is a truthful review.

They use your cards saved on you goggle account to take your money. I lost around 100 euros with 5 transactions in 1 day. I immediately blocked my card but the 100 euros are gone. When I wrote to them they blocked the account because they wanted to hide my review on their site. Please don't buy from that site

I brought a 'key' from one their sellers. It was an illegal key and when I reached out to G2A they didn't wants to do anything about it. That same seller has hundreds of complaints about a similar thing (Siastore) yet they do nothing about it. Zero customer service or protection if something goes wrong.

I made three purchases on G2A.
The first one went great. I immediately got my game key for steam.
The other two not so much.
One was labeled as the game but it was just a dlc.
The other was a scam. Instead of the game key I got a link to a login. It really seems shady.
They claim I can play the game through this link but a: I'm pretty sure the link doesn't work anyway and b: I paid for a game not a link
I contacted G2A and they didn't care.

If you've used G2A, you know that there are three things you always need to do when you purchase.

The first is to deactivate G2A shield, to avoid paying 3 extra euros with every purchase.
The second is to agree to their terms, while also denying their spam.
Thirdly, you need to opt-out of their "free 7 day trial". Every single time.
And if you don't remember to opt-out, you have to manually cancel the payment they register on your paypal. Even if you choose one-time payment.

There's also the fact that they state the total cost is one thing but you always have to pay more because of their hidden fee.

You simply get no peace of mind with G2A.
Use a different marketplace for keys.

G2A itself cannot be recommended at all due to the acceptance of fraud. I bought a gift card from a seller, who then provided me with a wrong code.
The contacted seller did not react at all and also the G2A support was not trying to help (only sending standard messages).
What make it clear that the marketplace is clearly not to recommend at all is when I posted a negative rating. Then magically the seller answered but demanded that I change my rating and not willing to do anything before.
And also that was completely ignored by the G2A support. They now send you to the police, in the hope that you give up then or after that give you more excuses.
Stay away from this market place

The site is known for selling grey market keys that have very rarely been deactivated by the developer ( I can think of two occasions). Even if this happens they seem to take care of their customers by offering replacement keys. These grey market keys are often times stolen or from people pretending to be press or youtube reviewers.

Other than all that I've never once had a problem with this site. It sells games much cheaper because they are all third-party key resellers even if it is a bit sketchy where these keys come from. They still never wronged me personally. I try whenever possible to buy directly from developers when I can and I encourage everyone else to do so as well. But money is tight and we all love games so we have options like this.