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G2A

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Overview

G2A has a rating of 1.3 stars from 187 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about G2A most frequently mention customer service, steam account, and credit card problems. G2A ranks 1431st among Video Games sites.

  • Service
    100
  • Value
    93
  • Shipping
    78
  • Returns
    96
  • Quality
    92

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
25
58
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How would you rate G2A?
Top Positive Review

“I have had no issues at all”

Austin D.
6/12/23

I read a lot of bad reviews on here that really surprised me. I have had no issues using the site. I tend to stick to sellers with good ratings however. I'd recommend it it's cheap.

Top Critical Review

“Horrible Experience STAY-AWAY!”

Kyle C.
10/13/23

I purchased a game from them a week ago. I never got to play the game one time. And they refused to give me any type of refund. They are shady when it comes to handling customer service. I would not buy from them. If there is a problem they will screw you over. There are tons of other companies that will treat you better if there is ever and issue.

Reviews (187)

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police report (9)
Thumbnail of user plurrin
Indiana
1 review
2 helpful votes
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July 10th, 2023
Verified purchase

G2A does not help its customers that are sold keygen or illegal keys by sellers. Creating a ticket and having them help you revolves around you sending in a ticket and waiting 72 hrs for a response and each time there is another task you have to complete to string you along. They do not care about the customer or have any remorse for the scams that they and their sellers are running. G2A requested that I contact the software developer to confirm that the key was illegitimate (which it was) and then send a screen shot to them. Then G2A would not process my ticket unless I made a police report or it would be rejected. Absolutely disgusting how there is literally no customer support.

Tip for consumers:
Beware of scam sellers because there is no customer support to help you.

Products used:
Ended up buying from developer since they sent me a coupon but I was never refunded from my G2A purchase.

Thumbnail of user jamiec976
GB
1 review
3 helpful votes
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March 16th, 2022

Scammers are the main thing on this site - do not trust them with your money you will never see it again the money back guarantee is closed the instant you open it with some random reason then you cannot open it again and they will ignore any messages you send. Also now get alot of junk mail (gmail deals with it) but is no doubt from using this site.

Tip for consumers:
Just use Steam.com or one of the normal sites dont deal with 3rd party scammers

Products used:
None they didnt work it was just a scam seller

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Value
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Quality
Thumbnail of user rjh36
Virginia
1 review
0 helpful votes
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October 1st, 2023

They lie about products, don't tell you need to change your VPN to the $#*! of the earth in the marketed item and their refund process is what's called refund deterrent. They actually ask you to fill a claim with your local police department, and if you actually do, there's more red tape to jump through. It's a 3rd party site Ran by scammers. Stay the hell away.

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Value
Shipping
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Thumbnail of user liame7
New Zealand
1 review
3 helpful votes
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March 4th, 2016

Problem with buying minecraft, so I just asked for the order to be cancelled and my money be refunded. They still have not cancelled the order, it is sitting in a processing stage of the transaction so I can't even see the key. They have yet to refund me, and stopped replying to my ticket. Last response from them was now two days ago. Mistake me if I'm wrong but it is illegal to not supply the goods if an amount has been paid. So the fact they are not refunding me, or giving me the game code is downright illegal. The customer support is a fu@$ing joke! Their prices are good but if something goes wrong your are entirely and utterly F*&KED

Thumbnail of user miguels33
Portugal
1 review
6 helpful votes
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April 30th, 2017

*First time using G2A
*Purchase key for game
*Key doesn't work
*Contact seller and explain problem
*Seller replies: "and?"
*Support Team takes over the case
*G2A closes case in seller's favor saying I have succesfully added the game to my account. (lol)
*Keeps straight face with less 20 euros and no game.

Unbelievable. I will never purchase again from this scam website and also, I would advise anyone not to.

Thumbnail of user ryanl139
California
1 review
6 helpful votes
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May 15th, 2018

Worst company, never helped fixing issues for their security card system that denied my card every single time. Countless emails and could never give a straight forward answer to why transaction would fail when paying, but i would still be charged. It would later take a day or two to get the refund, that happening at least more than 10 times now is telling me this company doesnt know how their own security system works for their credit card transactions. They just tell me "thats just how our security system works" without giving me the specifics to WHY I keep getting declined payment. I will never use G2A to pay for ANYTHING ever again, waste of time.

Service
Value
Quality
Thumbnail of user connanjung
Washington
1 review
2 helpful votes
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July 27th, 2023

They are allowing the sale of steam accounts instead of steam keys. They then try to force you to link said account using family share. 1. Steam does not allow the sale of accounts and can ban or restrict accounts that are in violation. 2. The accou t you have purchased can be recovered by who ever you bought it from even if you change the email and password. As they are enabling fraudulent transactions, and violations to another company, I would avoid them at all costs.

Products used:
Video game key

Service
Value
Shipping
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Quality
Thumbnail of user danielt1503
Germany
1 review
0 helpful votes
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February 11th, 2023
Verified purchase

Was trying to buy a CD key for a game on Steam for a friend. Instead I ended up buying a whole steam account with that one game. I didn't even redeem the account and tried to explain that was not what I intended to buy and also that buying a Steam account like this is illegal according to Steam and they can get the account suspended. They didn't care about it, obviously as they sell those things and I wasnt able to get any kind of refund.

Thumbnail of user catalinu
Romania
1 review
3 helpful votes
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March 31st, 2017

Bought a game key from g2a. The seller was a scammer, did not deliver. All I got was an obsolete link, and a whole lot of indifference from the G2A staff. It's been one week, and they are still keeping my money blocked, refusing to reimburse me. They are giving the scammer more and more chances to respond, and therefore wasting my time.
All their employees are proficient in corporate speak, but not one of them will help you with anything. All I was told was wait and wait and wait.
I have filled a claim with paypal to get my money back, and G2A has the chance to come to terms. Did they answer or replied my messages? Nope.
G2A is just a haven for scammers, and they are benefiting from deals went bad. They receive fees for every transaction. In my case the fees were 4.10 $ for a 15 $ game.
Stay away from G2A. Save some money, and buy the real deal.

Tip for consumers:
Don't buy from them.

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Value
Shipping
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Thumbnail of user brendonr4
Netherlands
3 reviews
0 helpful votes
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October 17th, 2018

G2A is one of my favorite services to use when buying games. I can always find good discounts on the titles I want to buy. I also use G2A wallet quite often. Just watch out for their forced G2A plus subscription when buying things.

Thumbnail of user erich289
Netherlands
1 review
4 helpful votes
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November 29th, 2015

After buying 2 keys for assasins creed one of the keys appeared to be invalid.
So i submitted a complaint and did get a refund from the seller.
Now i have to wait 2 weeks before the amount that is refunded can be used again or withdrawn back to my bank account.

They punish you that way for a sellers mistake, that is no way to treat your customers.

Service
Returns
Thumbnail of user nickk545
Netherlands
1 review
2 helpful votes
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February 19th, 2022

Bought a game here that was supposed to be delivered via steam gift. My account wasn't able to receive the game and I wasn't given a option to use another account. Money gone and no game. 4 weeks off mailing with g2a, no results. Phony money back system and they don't acknowledge the law off 14 day cooling off period on online purchases. Scammers!

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Value
Shipping
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Thumbnail of user jb131
GB
1 review
1 helpful vote
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February 16th, 2015

Bought a 'global' far cry 4 key, only to find out that it was a Russian version spoke to the so called customer service team to be told I have to wait for three days for a resolve absolute rubbish don't use this site don't recommend this site simply avoid it and tell anybody you come into contact with not to use them use your words to rid the Internet of these thieves!

Tip for consumers:
AVOID THIS SITE!

Service
Returns
Quality
Thumbnail of user kateh563
Maryland
1 review
1 helpful vote
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July 15th, 2023

The posting was very misleading - I thought I was buying a game for Steam, but instead they tried to have me sign into a separate Steam account that apparently had the game downloaded. Very suspicious and also against Steam's guidelines.

Refused to give a refund.

Thumbnail of user zsocee
Hungary
1 review
6 helpful votes
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March 30th, 2019

Bought a Malwarebytes 12month key, license expired after 3 month. Seller unreachable, G2A support is piece of $#*!. No refund, no new key. I had to escalate to paypal, then chargeback for my bank. They don't take responsibility for anything. You are not protected here! Purchase at own risk! Scammers, all of them!

Thumbnail of user danc1463
Portugal
1 review
5 helpful votes
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November 25th, 2022

Just wasted some money with these crooks. Buyed 2 packs and received only crapp games.Also from 10 games I received 2 duplicates. Asked for a refund, seller refused to contact me. G2A "help" was non existent. Just a crappy answer solve your problem with the seller. From our point of view all is ok. Forgot to say about anouncing the fraud to the Police station, have a stamped original report with stamp to prove that. So. This site is a very bad joke. DON'T WASTE MONEY WITH THEM! You will get only $#*!ty, overvalued games.

Thumbnail of user andreae316
Spain
1 review
3 helpful votes
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June 6th, 2022
Verified purchase

I had bought the upgrade edition of the elders of scroll online high isle and paid since February and it turns out that now they return the product to me, and they reimburse me in credit from the website itself, the product has risen a lot in price, it does have keys but They want to sell them more expensive... and they are still slow... some thieves... I have bought in Eneba and in Gamivo and I have never had a problem, they have stolen me on this website... I don't even have the money to go buy the product from another website... THIEVES scammers

Products used:
key videogames

Service
Value
Shipping
Returns
Quality
Thumbnail of user kevinb201
Canada
1 review
6 helpful votes
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January 1st, 2017

They tricked me good by charging me 1-2 euro / month.
When you buy a game its not clear that you subscribe to their protection.
Couldnt cancel it throught their website fast enough.
I had to block the transaction in my paypal.
I was buying game there times to times but they lost me there for some 1-2 £

Fast to sell you stuff but slow to support or cancel anything.

Thumbnail of user jonathanl25
California
31 reviews
80 helpful votes
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January 30th, 2019

This site has many low sellers of high priced items but beware many sellers scam you after payment buy at caution! When its good its good but when its bad its really bad. Lately sellers have been way more lenient especially with the rating scale you know which to avoid.

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Value
Shipping
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Thumbnail of user peterl664
New Hampshire
2 reviews
2 helpful votes
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June 11th, 2022

My recent dealing with this site and it's my last. Their money-back crap is a joke. In order to get your money back you have to file a fraud charge on your bank account. What that does is locks your account and puts more of a headache on your end. So I highly suggest avoiding the site. They have no control over the sellers whatsoever. Plus the sellers suck if you try getting ahold of them. It's like English isn't understood. After 3 weeks of trying to get 10 bucks back off a seller that mislabeled a game, I pretty much told them to f off. The aggravation isn't worth the headache. So yeah avoid this site. Use steam epic etc.

Tip for consumers:
that their refund process is basically screwing up your bank account and has no control over their sellers

Products used:
no refund unless you want to mess up your cc or bank account. dlc is listed as a full game.

Service
Value
Shipping
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Quality
Thumbnail of user nf69
Florida
1 review
2 helpful votes
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May 2nd, 2022

If you've been ripped off by G2A then beware! There money back guarantee is bs... Seller sold me a bad key and has yet to refund me, 7 weeks have passed an support is useless. Even after I sent proof from Microsoft support that the seller sold me a bad key. G2A wants me to make a POLICE report on the seller before G2A will give me a refund... WTH!
All while the seller continues to sell on the site... G2A is a big scam and I will make sure everyone I can is informed! I just reported it to PayPal and will get my refund that way..

Tip for consumers:
Run. It's a gamble if you have an issue no refund will be given.

Products used:
Microsoft Office pro plus.

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Value
Shipping
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Thumbnail of user staybusytwentyfourseven
Idaho
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

I was trying to buy Skyrim for a friend. I paid for it and when I got the key it was a link for whole account. I did not log into account because I wanted a key only. Selling accounts is illegal to steam. The sell illegal accounts and scam their customers out of money. I went to ask for refund and seller says they wont and G2A wont either, they even locked the account to were I cant even access the account. Even though they been paid for and taken from bank account. They are a Scam, Buyer Beware!

Products used:
Skyrim , But they locked account cant use. They got paid and now waiting for them to unlock account or refund my money even though they said they wouldnt

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Value
Shipping
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Thumbnail of user kylel65
Canada
1 review
4 helpful votes
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January 5th, 2018

Purchased a game that was Global region. No where does it indicate the product was not valid in my country. The code was invalid and the response was that i can resell it myself on the marketplace. I even purchased the G2A shield. Worst customer service.

Thumbnail of user gabrielc355
Arizona
1 review
2 helpful votes
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May 6th, 2022
Verified purchase

I bought a Steam key for a game from G2A for my friend. 8 days later Steam revoked the key due to "non-payment." I contacted the seller on the platform to see what was up, and got vague answers that lead to nowhere for 7 days. I filed a money back guarantee claim since it was over $60, and had to wait an additional 3 days to get an answer of "file a police report." Wtf you mean file a police report? ALL of the reviews that have come in since I bought the key have been people complaining of the same issue as me. You say 99% of keys work on your site, but more than half of the ones from this seller that you host on your site comes back as non functional--statistically meaning they are not following that trend and are scamming people! In an effort to keep your own money, you then make it hard af for people to get their money back due to "weeding out fraud?" Nah fam, that's bull$#*!. You aren't weeding out fraud but encouraging it.

Tip for consumers:
Don't use it. Find something else.

Products used:
I couldn't use it because they gave me an unfunctional one

Thumbnail of user undeadakimbo
Canada
1 review
1 helpful vote
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September 20th, 2023
Verified purchase

Was sold a faulty key by a $#*!ty seller by the name of belloshop. Tried to get a hold of him to resolve the issue no answer. Tried to get a hold of G2A to fix the situation the just gave me the run around for a week then told me to file a police report they can suck my ****. Disputed charges to my CC and will never use G2A again fu***ng scam artists also terrible customer service.

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Enjoy the vast offer of Steam, Origin, Uplay, Battle.net, GOG, PSN and XBOX CD-Keys at the most attractive prices on the market. Don? ۪t overpay? Buy cheap on G2A.COM!

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Ivo P.
Typically does not respond to reviews

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