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G2A

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Overview

G2A has a rating of 1.3 stars from 187 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about G2A most frequently mention customer service, steam account, and credit card problems. G2A ranks 1431st among Video Games sites.

  • Service
    100
  • Value
    93
  • Shipping
    78
  • Returns
    96
  • Quality
    92

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
25
58
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How would you rate G2A?
Top Positive Review

“I have had no issues at all”

Austin D.
6/12/23

I read a lot of bad reviews on here that really surprised me. I have had no issues using the site. I tend to stick to sellers with good ratings however. I'd recommend it it's cheap.

Top Critical Review

“Horrible Experience STAY-AWAY!”

Kyle C.
10/13/23

I purchased a game from them a week ago. I never got to play the game one time. And they refused to give me any type of refund. They are shady when it comes to handling customer service. I would not buy from them. If there is a problem they will screw you over. There are tons of other companies that will treat you better if there is ever and issue.

Reviews (187)

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police report (9)
Thumbnail of user nenads10
Serbia
1 review
3 helpful votes
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July 21st, 2022
Verified purchase

I've bought a code for Forza Horizon 5 Premium Edition through them from a seller who sent me a code which was not for the country I was buying it for (USA) and I couldn't redeem it. After I raised a ticket and seller ignored me, G2A said the only way I can get my money back (even though they guarantee money return) is by reporting seller to the police and delivering them the evidence, even though they already had all the evidences I've been given the wrong code (which they could've tried out themselves too), they were unwilling to refund. I can't report seller to the police as it's below 100$ and he's from a different country. I lost 60$ in the process.

Tip for consumers:
Don't.

Products used:
None, there was 1 product and they gave me the wrong one

Service
Value
Shipping
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Quality
Thumbnail of user matthewd183
GB
1 review
3 helpful votes
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August 22nd, 2018

You have to be really careful as the default purchase options tie you into their G2A plus plan, and they'll just debit your payment method without you knowing. They also won't provide a refund!

Thumbnail of user td424
Netherlands
1 review
1 helpful vote
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November 25th, 2022
Verified purchase

I've bought a Amazon 100 dollar gift card. Which I've received right away. Went to redeem the code which didnt work. A message popped up telling me it was already activated. So I went back to the seller who didn't respond untill 2 days later asking me for screens. I have sended what was asked for. After that no response. Went looking a the sellers rating which went to 99 procent it had like 14 negative reactions most with the same thing as, all of them recieved already used products. Few hours later looked again now the rating is 100 procent and all our ratings removed. Only if you go look further you'll find 184 bad reviews on the seller dating back till September 2021. Seller being able to remove ratings and raising back the percentage is crazy. The way G2A looks make it look like it's safe and legit. But this way it seems like they covering and helping out the scammers. Hope I'll get a refund or a working product. Kinda crazy shouldve googled first

Service
Value
Shipping
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Quality
Thumbnail of user chrisj81
Alabama
26 reviews
90 helpful votes
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January 8th, 2016

I havent had many transactions on g2a.com. I have purchased 2 games on the site; Black ops 3 (34.95 USD) and CoD Ghosts (7.93 USD). I have had a 100 percent success rate.

You can, however, believe some of the horror stories online about invalid keys and the terrible refund process. I have had close friends use the site and receive those invalid keys only to be told by G2A that the key was legitimate and unused. Even purchasing g2a shield will not guarantee a refund. Luckily, my friends used paypal who quickly refunded their money after confirming with Steam that the code had previously been used or is not valid.
One thing I can suggest is taking screenshots of you transaction. When your key first comes onto the screen, take a screenshot. When you are entering the key into the gaming platform (steam/origin/psn etc) and before confirming, take a screenshot. After confirming, take a screenshot of whether or not the key was accepted or rejected. This will help you to confirm that you entered the key exactly as it was given to you. If something does go wrong, you can submit these screenshots as evidence.

Overall I have had a good experience with g2a. Unfortunately your mileage may vary.

Tip for consumers:
Watch for hidden fees! And confirm with your credit card company or paypal that you can get your money back. TAKE SCREENSHOTS and keep them if something was to go wrong. Uplay and other platforms revoked keys in the past. You should keep the screenshots to confirm purchase of the game.

Service
Value
Returns
Quality
Thumbnail of user horsehidej
New Jersey
1 review
1 helpful vote
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July 31st, 2018

Been using G2A a long time now and I prefer buying my games on G2A with 10% off G2A discount code "Z123". G2A is useful especially when I have to goto work and I want to look up a price on here. The only thing I wish g2a had was a Wish List Feature. Also, I think it will be better to add game screenshots and gameplay video and trailer.

Thumbnail of user jamesm3348
GB
1 review
2 helpful votes
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July 2nd, 2020

Their adverts say they offer a 30 day money back guarantee. THAT IS A TOTAL LIE.
When I asked for my money back their customer replied... HAVE A NICE DAY ****.
They are a foul mouthed disgrace and will NEVER REFUND YOU FOR ANYTHING SELL. Despite it never being as advertised.
Do not buy from G2a... EVER.

Thumbnail of user kacperh4
Spain
1 review
1 helpful vote
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December 31st, 2022
Verified purchase

I bought a Global Steam Code for Forza 4 on G2A from a seller Siastore. Rather than a code I received an url to a Chinese website with a temporary login and password. I was supposed to log in to this account to generate a Steam code but I would have to log in to the Steam account provided in the message to make it work. I have never seen more dodgy method. G2A Refund policy states that you can get the money back only with if the seller agrees which obviously not going to happen. I will never use G2A again.

Tip for consumers:
DO NOT USE

Products used:
Steam game code

Service
Value
Shipping
Returns
Quality
Thumbnail of user farnooshz
Germany
1 review
2 helpful votes
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December 1st, 2021

Ive bought a Boombox2 JBL 319 Euro. Ive recieved a fake (max 400mg! Instead a 8 Kg speaker!) Object! After 3 Month i becam a 299€ refund! But not the way ive paid (on my bank account) on my G2A account. And its not possible to give 299€ back!
Dont trust them!
Worst buy ever

Products used:
Boombox2 JBL

Service
Value
Shipping
Returns
Quality
Thumbnail of user leei5
Ohio
1 review
3 helpful votes
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February 24th, 2016

No customer service here is my experience:
Seller was out of keys but they still took my money they offered a refund that would take up to 30 days and a 3% off code for the next game i buy also note this is all from g2a customer service they would not offer me anything for my trouble but a 3% off code which is $1.80 off a $60 game g2a may seem like a good deal but u will end up burned in the end DO NOT SHOP AT G2A

Thumbnail of user epicthinker
Massachusetts
1 review
2 helpful votes
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July 13th, 2023

I paid for several games and now some got removed due to payment issues with steam. I paid fully and the seller used a stolen credit card to buy the code and then sell to me. After i got the code for a few days the original credit card desputed the charges and steam removed my game. I wad unable to get a refund.

SCAM SCAM SCAM SCAM SCAM

Tip for consumers:
Avoid G2A

Products used:
Steam games

Service
Value
Shipping
Returns
Quality
Thumbnail of user khakitarsier
Italy
1 review
0 helpful votes
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November 18th, 2023

Order number **************. After 1 week i dont know if and when i will rrceive my refund, i bought a key from this scammer: Gramgift, Do not buy from this seller. He gave me an already redeemed key, and he doesnt want give me refund, i have proof of a official email from microsoft. G2a support, doesnt answer, and before someone reply to this review, dont write thingd like we will respond on you paypal dispute, because its not true, after 1 week, no one reply on paypal dispute, and the seller and g2a doesn answer. I am finishing here, i will post this reviee everwhere, becauss this is a fraud, and you dont wanna give me money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user andrewb2546
California
2 reviews
2 helpful votes
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January 26th, 2024

G2A sold me a fake code.
No customer service to call.
$#*! G2A and their shady sellers
Waste of time and money

Tip for consumers:
Make sure your lender you use offers charge backs before you get scammed by G2A

Products used:
Xbox game pass code

Service
Value
Shipping
Returns
Quality
Thumbnail of user gregoryb36
France
9 reviews
20 helpful votes
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December 27th, 2015

Been ordering on G2A for the past 2 years and never had any problem whatsoever, all transactions go smouthly and it takes less than 3 minutes to get my keys. Recommended

Thumbnail of user georgeg1534
Greece
1 review
1 helpful vote
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December 7th, 2022
Verified purchase

I bought a lifetime one-time purchase for Adobe Acrobat Pro 2020 Mac edition and i be been using it fine until Tuesday when i got blocked from acrobat pro receiving an message from Adobe that my license key is Invalid and not legal, thus they revoked my key. I contacted the seller and they claimed that "This is a known problem and occurred because from what we see, you tried to install the key in a second machine", which is not true!
They refused to deal with my problem, so i contacted Adobe and asked them to audit my key license and see what's happening.
They informed me that the key license is illegal the reseller is not authorized and that this license key is a product of piracy. I explained to them the response i got from the reseller and they replied that this is not true because i can install the license key in 2 machines (even though i did not!).
They specifically said that the key got revoked because it's illegally obtained and it's a product of piracy. In my question why this happened after so long they explained that adobe runs key audits every now and then randomly and that's why it got revoked. The seller refuses to either refund me or replace my license key.
G2A is covering the seller and they email me excuses.

Tip for consumers:
DONT USE THIS SITE. ITS A SCAM

Products used:
ACROBAT EDITOR

Service
Value
Shipping
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Quality
Thumbnail of user williamr2118
Canada
2 reviews
1 helpful vote
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December 24th, 2021

Yip, it's a scam. Wish I read the reviews before trying to buy. Try buying a game on line when nothing happened. No login information, no passwords would be accepted nada.

Thumbnail of user peterb709
Australia
1 review
3 helpful votes
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December 6th, 2019

G2A allow sellers to provide invalid and previously used keys and then when provided with proof that the key is bad avoid their obligations under their supposed Money Back Guarantee by demanding that you report an international crime to your local law enforcement agent before they'll proceed with any sort of action. They are as bad as the dodgey sellers they host. DON'T BUY FROM THESE GUYS!

Thumbnail of user stacyh118
GB
1 review
0 helpful votes
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April 20th, 2019

After much faffing around I finally get it! G2A is like AuoTrader not Amazon.

If you have any issues with a third party seller you are on your own. G2A cannot help.

Buying from G2A is fairly straightforward although their is some uncertainty around their sourcing of game keys.

Their is a subscription button and fee's for inactivity, also a transaction fee which increases the total price (on new titles, you'll save pennies, not pounds) so check each page before you proceed.

If your buying from a third party, check the reviews or your going to get burned.

Bottom line, buying from G2A direct is like buying any second hand product, some risk. If your buying from a third party the risk increases so you need to thoroughly check out the buyers reviews.

Compare prices as they are certainly not always cheaper. Summary, G2A is a honey trap, behind lots of fanfare and show its on par with online Poker sites a lot of effort has gone into dressing up a second hand site and hiding lots of hidden charges.

Thumbnail of user brandeny
Japan
3 reviews
5 helpful votes
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October 26th, 2019

THESE CROOKS!

They automatically sign you up for some bullcrap $3/mo program when you make a purchase!

I purchased a 21$ copy of windows office and looked over the terms pretty carefully, to make sure there wasn't any extra stuff being tacked on. Despite my efforts, a couple of weeks later I get an invoice showing an "automatic" $3 charge for something I had NO CLUE about.

There have to be THOUSANDS of people getting ripped off daily by these guys. I haven't been this aggravated in a long time from a purchase. It's not so much the $3, it's the SLEAZY move that such a popular company would make.

If they are going to do something this dishonest from the beginning, what could happen in the future?

I have NEVER seen a company do something so sleazy, I'm ASTOUNDED a company this big is making such a massive effort to rip people off.

I will never buy from G2A again and there will be NOTHING that will make me omit this review and sharing the truth with everyone.

Thumbnail of user lauriek127
New Jersey
1 review
3 helpful votes
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June 27th, 2020

DO NOT BUY ANYTHING FROM THEM! My Visa gift card was stolen. I gave this company all the information... email address, card number, screen shots of the purchase, dates, and they kept saying they have no record of the purchase.

Tip for consumers:
SCAM!

Service
Thumbnail of user andreb250
Switzerland
1 review
1 helpful vote
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February 24th, 2022

Very complicated registration of items on Steam. Did not work. I asked for the purchase amount back. G2A has not responded. G2A is not recommended in any way.

Thumbnail of user bretts49
Nevada
1 review
2 helpful votes
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July 20th, 2017

I bought a game for $1.50. They tacked on an extra $3 for warranty which they refused to refund because me ASKING FOR A REFUND constituted them rendering warranty services, according to them. They then equated insurance over a $1.50 video game to health/car insurance and how i'd be a fool to go without it.

These people are shady scammers. DO NOT GIVE THEM YOUR BUSINESS!

Thumbnail of user kueck82
Germany
1 review
1 helpful vote
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August 8th, 2023

Key not working, support wont do anything. I'm waiting since 1 1/2 month and Key exchange or refund.
Sind 14days if opened a PayPal supportcase.

Never Again.

Service
Quality
Thumbnail of user alexanderv15
South Africa
2 reviews
3 helpful votes
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November 21st, 2016

G2a banned me today for no reason, no surprsed due to ive been treated like a free faucet/nodeposit claimer. They just refuse to reply after ive sent 5 emails and believe me all peopple were contacted. Ive spent 1000$ on site. When this site starts perfoming financialy poorly tey will realize screwing many people over wasnt woth it. Note that im south african so i pay more.

Thumbnail of user baileym239
Canada
1 review
1 helpful vote
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August 3rd, 2023
Verified purchase

Tried to buy a key. Was sold an entire steam account, noticed my mistake and contacted seller for a refund as buying and selling accounts is illegal and against steam TOS. Seller refused and said that i knew what i was buying, filed for refund with paypal and waiting for g2a to respond. Seller on g2a is world of games. DO NOT BUY FROM G2A OR WORLD OF GAMES! Hopefully steam starts to see g2a should not be allowed to continue with this service and files a lawsuit of some nature.

EDIT: G2A removed my review on Trustpilot and on the G2A website itself and also revoked my right to post ANY reviews on the G2A website. THESE ARE SHADY COMPANIES, DONT GIVE THEM MONEY. Pictures include seller telling every single person the same thing, the seller requests to have the reviews removed from G2A and they usually get there wish. Go look right now and 90% of the reviews from the most recent day are negative and they will have them removed within a week.

Tip for consumers:
DONT BUY FROM G2A

Products used:
They sent me a shady third party key logger link for the account but I never used it.

Service
Value
Returns
Quality
Thumbnail of user timothyc994
Georgia
1 review
1 helpful vote
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April 12th, 2022

G2a is not legit I ordered a game but didn't know it was a Europe key at first when I learned it couldn't be activated in America I reached out to g2a they told me they couldn't refund my money back & that they was not the blame but instead they sent me a list of bs games that was no where near comparable to what I bought they told me to choose two of the bs games which My fingers couldn't even bare to click on such horrible games like that talking about choose two I can't even choose 1 if u truly felt like you're not the blame u not gonna give someone two free games but I'm cool just wanted to let everyone know be careful when buying from g2a

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Enjoy the vast offer of Steam, Origin, Uplay, Battle.net, GOG, PSN and XBOX CD-Keys at the most attractive prices on the market. Don? ۪t overpay? Buy cheap on G2A.COM!

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Ivo P.
Typically does not respond to reviews

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