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G2A

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Overview

G2A has a rating of 1.3 stars from 187 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about G2A most frequently mention customer service, steam account, and credit card problems. G2A ranks 1431st among Video Games sites.

  • Service
    100
  • Value
    93
  • Shipping
    78
  • Returns
    96
  • Quality
    92

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
25
58
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How would you rate G2A?
Top Positive Review

“I have had no issues at all”

Austin D.
6/12/23

I read a lot of bad reviews on here that really surprised me. I have had no issues using the site. I tend to stick to sellers with good ratings however. I'd recommend it it's cheap.

Top Critical Review

“Horrible Experience STAY-AWAY!”

Kyle C.
10/13/23

I purchased a game from them a week ago. I never got to play the game one time. And they refused to give me any type of refund. They are shady when it comes to handling customer service. I would not buy from them. If there is a problem they will screw you over. There are tons of other companies that will treat you better if there is ever and issue.

Reviews (187)

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Reviews that mention popular keywords

police report (9)
Thumbnail of user simionp1
MD
1 review
1 helpful vote
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April 19th, 2022

G2A supports scammers! Key was used, i sent the proof, everything is clear but g2a asks for police report in order to start the investigation! DO NOT BUY ANYTHING FROM G2A!

Tip for consumers:
Do not buy anything from G2A.

Products used:
Game subscription key for WOW.

Service
Value
Shipping
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Quality
Thumbnail of user rudolfg4
Germany
2 reviews
2 helpful votes
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November 11th, 2018

They offer a huge selection of games with good prices. Definitely a good place if you're looking for some great deals on your favorite titles.

Thumbnail of user moa104
GB
1 review
0 helpful votes
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November 11th, 2023

Sketchy website, and poor customer support. This is in no way a website like CDKeys or instant gaming.
I purchased Phasmophobia thinking it was a digital key and it turned out to be a Steam account. When contacted the seller he refused to give a refund (I didn't even use the account), when raised a ticked with G2A customer "Support", they refused to help as well.
I had to use the account but when Steam found out that the account was created by a different person (teh dodgy seller), they deleted the account and the game as well (thank god I didn't buy more games on that account) and they asked me to get a refund from the seller, who of course didn't refund, neither did the useless customer support.
Steam Customer Support advised that buying second hand accounts is against Steam agreement and if Steam finds out, they will delete the account and neither the seller nor the useless G2A customer services will help you. I can't believe G2A allow illegal practices on the website and when you flag that up to them, they just ignore you.
** DO NOT USE THIS SCUM WEBSITE AND DO NOT BUY STEAM ACCOUNTS UNLESS YOU CREATE THEM AND HAVE A PROOF OF PURCHASE OF EVERY SINGLE GAME ON THE ACCOUNT LIBRARY, OTHERWISE, STEAM WILL DELETE THE ACCOUNT AND ALL THE GAMES EVEN IF YOU'VE PAID FOR ALL OF THEM****

Tip for consumers:
Sketchy website, and poor customer support. This is in no way a website like CDKeys or instant gaming.
I purchased Phasmophobia thinking it was a digital key and it turned out to be a Steam account. When contacted the seller he refused to give a refund (I didn't even use the account), when raised a ticked with G2A customer "Support", they refused to help as well.
I had to use the account but when Steam found out that the account was created by a different person (teh dodgy seller), they delete

Products used:
Phasmophobia

Service
Value
Shipping
Returns
Quality
Thumbnail of user dec7
Michigan
1 review
3 helpful votes
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November 3rd, 2018

They stole money off my credit card once a month for 10 months with out me knowing. They should be in jail for theft

Thumbnail of user mariom23
Croatia
3 reviews
7 helpful votes
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January 7th, 2015

G2a has always been reliable. I bought few games there and never had any problem.
The games are cheap, and you get code in a few min.
Cheers :)

Thumbnail of user tuckert2
Colorado
1 review
2 helpful votes
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November 27th, 2019

Company sells fake keys bought with stolen credit cards, will never refund for their mistake, will charge you money without you knowing it.

Thumbnail of user andrek89
Netherlands
1 review
1 helpful vote
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June 2nd, 2023

Most steam i buy here dont work iff you ckntact the seller you get a answer from this is for the uk where my girlfriend lives

Products used:
Steam cards

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidk4007
Canada
1 review
0 helpful votes
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March 7th, 2023

Key in use and no accountability for the seller. Waste of time and money. Do yourself a favor and avoid this site.

Service
Value
Returns
Quality
Thumbnail of user jacks597
GB
1 review
2 helpful votes
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October 25th, 2018

Ended up signed up to a subscription I was not aware of charging me more money down the line. I highly recommend not using this site.

Thumbnail of user brandonp535
Colorado
2 reviews
1 helpful vote
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October 2nd, 2022

This is the worst site to buy anything from. They will suspend and ban you account with out warning or why. Run far, far away from this site.

Thumbnail of user mariof131
AE
1 review
3 helpful votes
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September 4th, 2022

I have all supporting evidences to what I have written below.

This company is the worst end users fraudulent ever. I bought two Adobe products from a seller on their page, and the keys provided for the two products both were fake and did not work, and I could not even register them on my Adobe account. I have had many communications with seller, and he kept sharing fake product keys and I reached no were. When I reported to G2A for the "money back guarantee", I found out that G2A is a bigger fraud company, and probably a fraud partner with the fake seller. They started by asking for a purchase prove, even though I have purchased it from them, I submitted that, then they asked to show them screenshots showing that the product key is not working, I did, then, they said I must contact adobe support and get them some additional info, which I did. Simply every reply they come up with a different request, and multiple repeated requests, and all provided, and sometime a new fake key that also does not work, then back to screenshot inquiries, and finally they came up with the most ridicules request, asking my to report the seller (who is online and God knows in which country), to my local police authorities and send them a police report and the police must confirm that this is a fraud, etc.

Basically, I have no spent months without getting my money back, and clearly they have a systematic fraud process in place to make buyers give up and stop asking for a refund after they are tired of the months of back and fourth endless cycles.

Even some of the "good review", those are fake reviews for people working for them, this is what I found after I managed to reach to a person who used to work from them and he has quit after he found out about their fraud business.

Products used:
Adobe Acrobat Professional 2020 (Two devices) & Adobe Acrobat Professional 2017 (one PC)

Service
Value
Returns
Quality
Thumbnail of user complikerup
RU
1 review
0 helpful votes
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June 2nd, 2015

Hello. Think before you work with the system G2A as seller. After 2500 Sales (1300 positive comments about my product) my account was blocked. For the fact that I have added one not corrected the product (loaded keys, which unfortunately turned out to be not working), after 2 sales (one I had to make a refund) my account was blocked. Yes, 2 sales are not correct keys, even though 1,300 of my positive feedback. After that, I do not give to withdraw ~600 euros from my account (the total amount of the turnover amounted to more than 1000 euro). I wrote about 10 letters in support of those - I can not unlock your account, do not say the reason - simply refused to unlock. My earnings are not allowed to withdraw from the system. I give their data - up to ID, many screenshots, but nothing happens.

I think just found a reason not to pay me my 600 euros. Сommunicate with me no one wants to say that the decision is not changed. If you are interested - I can provide additional screenshots from my account.

More screenshots:

http://snap.ashampoo.com/uploads/2015-06-02/pS2Lr57x.png
http://snap.ashampoo.com/uploads/2015-06-02/JMvQ3cDY.png
http://snap.ashampoo.com/uploads/2015-06-02/AV6jgUuo.png

After my account is blocked and i can't withdraw money, g2a still selling my keys:

http://snap.ashampoo.com/uploads/2015-06-02/RnL1pj6S.png

And i can't stop or delete my keys from the system.

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Value
Shipping
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Quality
Thumbnail of user ckvinson96
North Carolina
1 review
0 helpful votes
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May 24th, 2023

They have zero customer support and even promote the scammers. They have no care for you and only for your money.

Service
Value
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Quality
Thumbnail of user tims1962
Massachusetts
1 review
0 helpful votes
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December 17th, 2023

G2A support will not help you when you get Scammed by the sellers! I got scammed by Gamersuniverse and support did nothing to help!

Thumbnail of user jonahm21
Germany
1 review
0 helpful votes
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October 26th, 2015

Very good site - that's one of several purchases I've made here actually.
My Steam library is growing rapidly thanks to those guys.

Thumbnail of user kokoroh
Mexico
1 review
3 helpful votes
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December 19th, 2015

I got my key within 3 minutes and everything worked just fine.
Also check out this week's discounts: https://www.g2a.com/r/week-special-discounts

Thumbnail of user dominicw27
Sweden
3 reviews
4 helpful votes
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October 27th, 2018

Great place to buy games. Of course the could be less expensive but oh well, what you won't do for a good game?

Thumbnail of user evgeniyg3
Ukraine
3 reviews
4 helpful votes
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December 10th, 2019

I do not advise buying from them. You lose your money and get a regional copy of the game. They have slow support.

Thumbnail of user oldapoo
GB
1 review
5 helpful votes
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September 25th, 2022

Really folks, dont risk it!

I purchased a MS365 key (Office365) which was promptly delivered, but it never worked. Once entered into Microsoft's admin portal, none of separate products were activated, and no expiry date was shown. When I first contacted the vendor (with a screenshot of the error), they simply claimed "We have delivered everything you ordered" and suggested I contact Microsoft Support. They also claimed they were an official Microsoft partner, but no details could be found on the Partner Portal, and they refused to supply their registered partner address or partner ID number (highly suspicious, no?).

I wasted more than 21 hours (spread over several days) in online chat and remote control sessions with Microsoft Support before we collectively concluded the supplied key didn't work. [As a separate issue, you really would think Microsoft would be able to tell immediately whether a key was valid - but apparently not!]

I let the vendor know all this, and they just stayed defensive, asked for screenshots of support conversations (which of course I didn't have), and refused to assist me if I could not provide them with material I didn't have.

Judging from other comments and reviews from other buyers, this seems pretty typical behaviour.

Eventually, I just bought a licence from another company (Blue Nandu) and asked my credit card company to get a refund for me (as I held them jointly liable for the supply of defective goods). A couple of days after getting my credit card refund, G2A sent me a mail saying

"Your G2A account has been blocked due to anomalous activity that our system detected. We are sorry for this inconvenience, but this decision will not be changed. Your account will remain blocked."

I assume they were annoyed because the credit card company will have taken back the money.

Funnily enough, I now seem to be receiving extraordinary amounts of spam to my e-mail account. I'm sure it's just a coincidence.

Tip for consumers:
Just don't !!

Products used:
None. And no refund (except from credit card)

Service
Value
Shipping
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Quality
Thumbnail of user banjari
Morocco
1 review
2 helpful votes
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June 4th, 2016

You can enter the shop to buy the game of your choice and redeem the code under this link: https://www.g2a.com/r/banjar93

Thumbnail of user donalds942
Canada
1 review
0 helpful votes
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June 25th, 2021

Selles you used steam keys and wont refund, even thought sent them proof they wont refund at all, stay away

Thumbnail of user johnt182
Singapore
1 review
1 helpful vote
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July 17th, 2014

Hello guys, I found a pretty nice site to buy games, as a steam alternative. I first knew of this site from famous youtubers like Pewdiepie whom I subscribe to since they use it as their primary games provider. They deliver pretty quickly, which is what I really like about them. Further, they have great customer service on their part, and good value compared to other sites and Steam. This certainly helped to get me buying much more games since I have certain cost constraints now that I am pursuing a PhD.

You may be wondering, why not just use steam? This site is selling actual CD-keys, so upon purchase you really own the game, instead of renting it on steam. But the main benefit is its lower prices and great customer support.

I regularly buy games there. Check out the site here, use the links for a discount pricing: http://bit.ly/1r5XtC8
Here are some great games, with great prices:
-http://bit.ly/1mPLuaS - Titanfall - $36
-http://bit.ly/1r5XztB - Diablo 3 + Reaper of souls - $61
-http://bit.ly/WdL7N2 - Diablo 3 - $27

Any prepaid card for MMO/Xbox/Psn and any steam/origin/other drms/Drm free games available for cheaper than in current market price! http://bit.ly/1t7JDi7

A live support/ chat is available should you encounter any problems, they responded to me very quickly (less than 1 min) when I inquired about payment issues I had, turned out it was a mistake on my part.

As a plus, a portion of the game revenue will be donated to charity! Hope this gets some people into buying their first game, or a game you've been really wanting to buy for a long time!

Cheers :D.

Thumbnail of user austinj214
Florida
1 review
0 helpful votes
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March 18th, 2023
Verified purchase

Absolutely awful experience. G2A is a total scam. They're allowing Steam accounts to be sold (probably stolen). Not only is this viciously unethical but it's also completely against Steam's Terms and Conditions. You aren't buying the game to add to your Steam library like other (actual legitimate) key suppliers. I contacted G2A and despite me providing them with excerpts from Steam's terms and conditions as well as their own terms of service, they still refuse to refund my money. Steam says the sold accounts WILL get deactivated. Steam also says the original account creator will ALWAYS be able to recover their account, yes, even if the email, password, or phone number on the account are changed. Meaning the seller (or whoever they stole the account from) can commandeer the account at any time. Meaning I purchased something from someone that a.) doesn't belong to them in the first place and is not theirs to sell and b.) I can't even keep. I have screenshots of all conversations if anyone wants the "receipts" to my claim.

Do yourself a favor and don't risk your money on G2A. It's an absolute scam.

https://store.steampowered.com/subscriber_agreement/

https://help.steampowered.com/en/faqs/view/7E78-08DB-AC21-CE32

https://help.steampowered.com/en/faqs/view/0A94-F308-34A5-1988

https://www.g2a.com/terms-and-conditions

Tip for consumers:
Don't use this site. CDKeys is a better option

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user kieranm52
GB
1 review
1 helpful vote
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August 6th, 2023

Do not buy from these as they sale steam accounts which can get banned and you could loose your purchase. AVOID THESE AT ALL COST.

Tip for consumers:
AVOID THESE SCAMMERS

Products used:
none as it would got blocked.

Thumbnail of user marekb41
Czechia
1 review
1 helpful vote
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July 28th, 2023

Bought accoount, they said email can be changed (it doesnt work) and wont refund.
Never again this scam

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Enjoy the vast offer of Steam, Origin, Uplay, Battle.net, GOG, PSN and XBOX CD-Keys at the most attractive prices on the market. Don? ۪t overpay? Buy cheap on G2A.COM!

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Ivo P.
Typically does not respond to reviews

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