G7 Computers

I have been using G7 for a couple years now and they have been absolutely amazing in every aspect a company has. Their customer service is out of this world, and they are kind, friendly knowledgeable and have a speedy turn-around that helps us to get the job done faster for our customer. In the years I have been working with them we have only had two modules that wound up not being repairable. When it was found that the modules would not be able to be repaired, they refunded my money no questions asked and gave me some helpful information as to why it was not repairable and if it was a good idea to try another rout of repair. I will absolutely be continuing to do business with G7 for the foreseeable future.

Sent in a BCM and was notified by email that a component was changed but never saw any test results. Installed BCM back to car and no change. Contacted them by email and was told it might be a latent problem and to send it back for them to try again. BCM returned and still not working. Was told I would receive a refund but several weeks later that has yet to happen.

Did get a refund. Not easy to communicate with this company. Always use PayPal or credit cards when ordering online. They will clawback your money if you're not satisfied with your purchase. Debit cards offer no protection. Never send checks. If your credit card is rejected just move on.

BEWARE THIS COMPANY IS A SCAM! ZERO STARS!

SCAM ALERT! This company is an absolute scam. First off, they state "Free Testing (If no faults are found then you get a full refund)" Then they just say, oh there was nothing wrong with your unit, but it had a software error and we re-flashed the firmware, so we're keeping your money. Total SCAM.

And when they returned my TCU stating there was nothing wrong with it, I believed them. I spent hours upon hours going through all of the tests in the Shop Manual, pulling apart wiring harnesses looking for shorts or opens, taking apart grounds and cleaning them, etc.

I was about to give up and I decided to get a used TCU off ebay AND GUESS WHAT? All of the issues are gone!

BEWARE THIS COMPANY IS A SCAM!

It doesn't get any better than G7 Computers when it comes to customer service and professionalism. Unfortunately my DME is throwing an intermittent fault that would be difficult if not impossible to diagnose without having the physical vehicle but G7 was quick to issue a full refund as stated in their terms. Customer service is very responsive and was a outstanding company to work with. I would not hesitate to use them again. Thank you!

I just sent my computer in to get fixed. After four days I knew my computer got there but revived no notification or anything from the company. I sent emails and called but no reply to either. After four days they emailed me and just asked if I had been updated. Finally they sent me a message saying my package was shipping back. This company after many times never told me if it was bad after testing it or if they fixed anything. Anyway when I got the computer back yesterday there was water residue in the plug and grease cover the screws still. The case was never opened. I'm no computer tech but everytime I've been around fixing one I've never seen it magically done without opening it up. I am very upset with the customer service and very pleased to find out my computer was never fixed. I wonder if it was even touched. Looked like the boxes were just changed. So much for the false statements on the website of one day turn around.

Send my truck abs module for repair got it back and it did not work. Was told they would send me a refund on May 31. That check was in the mail we now June 20 still no check. Am I being scammed or what.

Always good results with these guys. Never had a problem. If you need your car computer to get worked on this is the best place to go. Just follow the website step by step right through the process very simple. Highly recommend!

My experience with G7 was A plus. I've dealt with a few companies before sending them my Mercedes ESP module. They were always responsive both email and calling back. I will definitely recommend their services.

Each computer module they repair for us is done on time and in a professional manner. We are an automotive repair shop that saves our customers a lot of money by having it repaired instead of replaced. Customer service is excellent. Shipping is fast. Friendly group of people.

This company lives up to its word completely. I had a tcm that was diagnosed as bench test good that upon installation turned out to throw one error. This could very well have been an intermittent fault that just showed sometimes and not others or it could be a fault that was just not visible without the physical vehicle. Either way upon learning this I asked for my money back as per their guarantee and there was zero hassle at all, just a simple question of would you like to send it back in or would you like your refund. I chose refund this time and it processed within a couple of hours. Solid company that stands by its word and I will definitely use them in the future if needed and have recommended them to several people and dealerships I know.

Impeccable customer service, received updates throughout the entire process. Answered all my questions and addressed all of my concerns. Extremely knowledgeable on the subject. Nice to have a company that cares! Thank you.

I sent my computer to them for repair. However there were still issues. Upon contacting them, they requested that I send it back to get another look at it. Upon return, the problem persisted and I ultimately had to buy another computer. I waited to assure that the issues my computer created were gone before asking for a refund. I sent the appropriate notification and proof of my purchase of another module and my fee was refunded on the spot! These guys know how to do business right!

I sent my ECU in for repair with G7 Computers. They found a software glitch, refreshed the unit, and returned the unit within 3 to 4 days. The ECU worked good for about two months and the symptoms returned. I contacted the company and they responded within 24 hours offering a refund or they said I could send it to them again and they would try another repair. I asked for a refund and the money was back on my credit card in less than 72 hours. Their responses to me were prompt and they stood by their refund policy. I could not ask for more. Thanks guys!

I would like to let everyone know that if you're questioning G7 services and reliability I would highly recommend them. I sent them a Tcm from a 2012 Chevy sonic, they sent it back with a detailed note stating the unit didn't have to be opened because hardware all tested OK. After I reinstalled it it did not work. I emailed them and they got back to me within 12 hours, they resolved the problem with a full refund. I had to purchase a new Tcm to repair auto. Thanks for the excellent service, they do back there work!

I shipped an ECM to G7 for evaluation and repair, they found a software glitch but it did not solve my problem. They promptly refunded my money for the repair.

I would gladly do business with them again, if the need arises.

I sent an ECM for repair. They found hardware failure, repaired and returned quickly. Unfortunately, it did not solve the problem. They immediately refunded my money, even though they worked on the unit. Exceptional customer service. I will use them in the future and I will refer others to them. Thanks.

We have had a terrible problem trying to get our ABS fixed (computer module) and sent it to them for repair. My brother had used them in the past with success. Unfortunately, when they fixed it and returned it to us there was still a problem. Since we live nowhere close and they felt it would likely not be possible to track down the problem without the car actually there, they offered to refund the charge and we accepted. We still don't have the repair done, but we appreciate so much their honesty. Thanks, guys!

Sent my pcm to them for repairs and when I received it back from them it was worse than before I sent it in! My truck has not ran again since! It ran prior to sending in the unit! The pcm they sent back to me was in such bad condition it could not repaired by another shop! So all in all they cost me my truck! DO NOT use this place find someone else!

They lie they told me if it was nt broke they will send it back and refund money they said it was fine and then said they flashed it and its fixed no siri didn't ask for that u have to flash it to test it these people playing

I sent my Mazda TCM in, to be repaired, back in January. It came back as repaired. My car would still not work. I started troubleshooting the electrical, grounds, and looking at other components. In the end I had to take it to a dealership. Turns out the TCM was indeed bad. Since the problem was intermittent it didn't get diagnosed the first time. I contacted G7. Even though it had been 7 months since the repair, they offered me a refund. I suggested the amount due minus the cost for a non-repairable problem. My card would not accept the refund for some reason. G7 was flexible and gave me a refund (for the full cost) via Paypal. Great communication the whole way.

If you wonder why any positive reviews referring to customer service or communications are obviously fakes because -if they merely did as advertised, there wouldn't be a need for communicating with these useless hustlers. A 1 day turnaround as advertised, why would anyone have to call them. They can't communicate since they never ever answer their phone. Before getting ripped off by these scammers, try calling for yourself. They claimed to ship my part overnight than 2 days later asked for my address. I saved all the emails of these embarrassing con-men. It took 5 overnights and 2 weeks to get back my part was untouched. I sent it back, simply cuz my customer is now paying the auto storage and has affiliates in the local area, but need a reason to collect reimbursement. All they had to do was as they advertised. They can't even show a test result or mail a letter

First time I sent it they said they could not find a problem with the computer
So I put it back in my vehicle and it still didn't work. They asked me to send it back to them for a 2nd look and was told they did not find anything wrong with the computer. Needless to say it still did not work when I installed it into my vehicle. Bought a brand new computer and it worked immediately. I was out $40 in postage and wasted time. They did refund my $200 though