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G7 Computers has a rating of 3.6 stars from 132 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with G7 Computers most frequently mention customer service, full refund, and great communication. G7 Computers ranks 3rd among Auto Repair sites.
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I have been using G7 for a couple years now and they have been absolutely amazing in every aspect a company has. Their customer service is out of this world, and they are kind, friendly knowledgeable and have a speedy turn-around that helps us to get the job done faster for our customer. In the years I have been working with them we have only had two modules that wound up not being repairable. When it was found that the modules would not be able to be repaired, they refunded my money no questions asked and gave me some helpful information as to why it was not repairable and if it was a good idea to try another rout of repair. I will absolutely be continuing to do business with G7 for the foreseeable future.
I sent my audi BCM for repair. Sent back a few day later with nothing done to it, my mechanic said that the boards not the same and no repair was made.I contacted G7 and they claimed the repaired and did not switch, the asked if I wanted repaired or refunded, I wasn't taking any chances and asked for a refund, its been over a week and nothing. My last correspondence with them was refund completed...stay away from this place its a rip off!
I found this company on Google and decided to give them a shot at fixing the ECM on my wife's 2006 XC90. I was having an issue with the ECM, specifically showing excessive voltage on terminal 5 (should be 1v sending 10v). Unfortunately in my case they were not able to fix the issue. When the module was returned it was still showing excessive voltage. I contacted the company and was told I may have an intermittent or latent fault inside the computer which could make it difficult to detect. They offered to take another look or provide me with a full refund which they did. I respect the fact they stood behind their work and made sure I was completely satisfied.
This company surprised me I received my ECU back from them and it was still malfunctioning. When I contacted them and they told me they would rebuild the ECU again and give me a complete refund they just wanted a satisfied customer. Thank you G7 Computers
Tip for consumers:
If you have a problem keep calling they will take care of you
Products used:
Ecu repairs
Sent them 2 ECM's for 2004 SAAB 9-3. Was able to fix one of them but the other was bad. They refunded the money for the one they couldn't fix. Great customer service. Will use them again if needed. Thanks G7
Products used:
Repaired 2 ECM's
They werent able to fix my computer return it to me and wait 2 months for my refund i ask for it told me that the refund was send but that was a lie i had to call my bank and they got the money for me. Dont do bussines with this people and dont believe the persons who say they got a refund.
My sincere apologies for your trouble. Please let us know if there is anything we can do to resolve any other problems. Thank you.
I sent my son's Mazda ecu to G7 Computers. Within a 24-hours, they identified a software failure on the board, repaired, emailed results, and shipped out. I sent (overnight) on a Wednesday and received back (USPS Priority) on Monday. A very cost effective and quick way to troubleshoot the problem!
Unfortunately our BCM wasn't repaired, but we were quickly refunded everything but our original shipping costs, as agreed. The turnaround was quick, and the response when the issue persisted was timely and thorough. No complaints at all!
G7 has done exactly as advertised. Sent my BCM to them and received a prompt reply that my original had been received. Got another notice two days later saying the iteam had been repaired and was in the mail along with a tracking number. Turn-a-round is one week along with a note providing instructions on using the repaired part. I appreciate prompt cmmunications and G7 delivers. Obviously well managed and knows good customer service. Part yet to be installed but I'm betting on great resuts with this team. JB Greenwood SC
Tip for consumers:
Dont wBCM. aste your time on other ways to get a working BCM. Have the original repaired by G7 and you know it will work.
Products used:
Body Control Module
I should have listened to VAM B. I got the same results after they promised to fix my computer for an Isuzu NPR. The issue was vehicle would not accelerate due to a software issue. I explained it to them and they claimed to be very familiar with the issue. Well, After a week and a half I received it back with the Same issue. I quickly got in touch with them and their respond was to send my computer back to them and they would refund the money. If I send it back the vehicle will not start. I ended up purchasing an IDSS laptop for 3500 and did it myself. Very disappointed at this company. I will also like Van B. Will not do business with them.
Please contact us and we will make this right, one way or another. Thanks
I've dealt with this company and I've read the reviews. First be aware this is not a 9-5 company this is a company that opens early am. And is out by noon with the tasks completed for the day. I live in Oklahoma best time I can send and receive email is around 4 am my time. I don't believe they really answer alot of calls because no one to handle the complaints. My computer was just bad they tried to fix it still has trouble, the offered refund or return. Chose refund they said check mailed hadn't received yet reached out and they sent to my PayPal and canceled check. But did make sure I received funds. I'm poor. And like everyone else get a little grumpy when it's car problems, but I promise if you just respectfully reach out they will respond. This is a legitimate company. No bewares to it.
Tip for consumers:
Email works best, and have to reach out early am hours.
Products used:
Was trying to get computer fixed through G7computers, ended up just being a dead system. So reached out and received full refund
My ABS module was beyond repair. G7 Computers promptly returned my module. They didn't charge for cost of diagnostic time or return shipping (which I would have no problem paying).
Products used:
ABS module repair
Fast turn around, great communication, and honest! Sent my computer in and they said they found a hardware problem and repaired it, but after installing the PCM and having the same problem I decided to trust there work and assume the PCM was not causing it, and sure enough I found multiple other problems causing my issues 5 stars
I will definitely use them again! They tried and repaired my PCM but were unable to repair but never hesitate to refund me. You earned my business for the future. Thanks.
Unfortunately G7 Computers couldn't repair my KIA computer they were prompt to refund my money, I will not hesitate to send them another computer if ever I have the need to do so. The turn around was fast and they seem to be an honorable company to deal with.
G7 Computers was very professional and completed repairs to my auto computer as advertised. Very fast turnaround. They were reliable and honest. Highly recommend.
Tip for consumers:
Worth the extra money compared to other companies providing the same service
Products used:
Auto Computer service and repair
Although things didn't workout with my car due to more problems than anticipated, the company was still great to work with and very honest. Was worth a shot.
Products used:
TCM
VERY WELL RECEIVED AND HAPPY FOR A M3 COMPETITION LOVER WITH ALL EXCEEDING RACE PARTS THAT BY THE WAY ARE WAY OUT OF THE NORM. GIVE G7 A SHOT IF YOU NEED YOUR DME, ECU, ETC TO ALL BE SYNCHED MEANING WORKING FLAWLESSLY... THEY ARE ON TOP OF THEIR GAME. CHEAPER THAN MOST COMPANIES ALSO... LOVE LOVE FROM M3 RACING DEVELOPERS CLUB BRONX N. Y... THESE ARE THE GO TO SURGEONS FOR ASAP PROBLEMS.
Fi xd but didnt work was worse than when they received it car wont even work now said they were going to refund my money 3 weeks later still dont have it trust me go somewhere else
Please contact us and we will make sure to resolve this with you 100%. All computers are tested before and after we work on them, and the computer would not ship out worse than when you sent it. There must be something else faulty with the vehicle.
Always a great experience here, as they always deliver. If you need you car module repaired thi is the place to go for sure. Just pay the money and send it in and it comes back fast.
Hello world, over one month ago I sent my computer from my 2007 Saab to G7 computer repair in New York, I have left many voice messages to the number *******179, I wanted to speak to someone to verify if my computer got there and to see if this company is even alive, I never received any calls or emails, It has been well over a month now, I call but get no answer and no were, I'm in the prosses of filing A complaint but unfortunately that won't get my computer back..
Please send us an email and we will resolve this. Our phones have been extremely busy. Thanks
Over a week and nothing from G7 on when ill receive my PCM. Was told it was shipped and returned to them they asked for my mail address 3 days ago and have not heard any thing from them G7 Computers
Thank you for your purchase!
Confirmation #PCFGXZM8R
Thank you Monty!
Your order is confirmed
You'll receive a confirmation email with your order number shortly.
Tip for consumers:
send to some one else
Products used:
PCM repair
A++++ work. I will be sending more work to them. Fast return with a smile. The price that you can't beet any ware else.
I sent a module to G7 computers, after i paid $275 for fixing! They sent it back after 2weeks, and the letter stated: "the module tested fine, no mechanical issues, didnt have to take it apart, but they updated the software, should be fine"
After i installed the car was doing the same problem what i sent it in for. I tried to get a full refund bc on thei website shows, this months deal is FREE INSPECTION.
They dont send back the money, because "they worked on it" - verey bad custumer service, my experience is, i think are scammers!
I sent my computer to g7 they tried to fix it. With no success it was burnt. They was very understanding. And refunded my money in two days. Great company would use them again.
Products used:
Another computer
G7 Computers is professionally run, featuring terrific customer service, fast turnaround, great communication and customer-oriented policies. I'd do business with them again.
Tip for consumers:
Great refund policy if not satisfied. Courteous, helpful communication.
Products used:
ECM repair service
We have sent in several Auto computers to G7 and all have been a success. Thy have answered any and all questions that I have had. They have saved me tons of money. Thanks Guys
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My sincere apologies. Please call or email us and we will resolve this.