Games Basement

DO NOT order products from this website unless you want to risk losing money. I am of the opinion that the service offered by the comany is nothing short of a scam.

When you order a product, payment will be taken immediately. In my case £140. Weeks later, when your product has still not been dispatched, you will struggle to make contact through email or worse still over the phone.

When I finally made contact over the phone, the nice gentleman offered his apologies and guaranteed that the product had just arrived in stock and could be dispatched the next day. I elected to cancel regardless as I simply didn't trust the service. Amazingly, a week after having cancelled over the phone, I received an email to say that the product may not arrive until the following year and I could consider cancelling - this was a week after I had already cancelled and also a week after the polite man on the phone had GUARANTEED it was in stock and could be dispatched the next day! Hmmm... I fear honesty is not their policy.

What compounds these lies is that the product was ordered as a Christmas present on the 21st November. When it had not been dispatched by the 16th December and I was £140 out of pocket my concerns were understandably growing. I explained this to the guy on the phone, and his "guarantee" was to alleviate my concerns of it not arriving before christmas. Had I believed him, I would have been one present down come Christmas day.

Luckily, despite his "guarantee", I had the wisdom to decline and order the same product from GAME.co.uk, which arrived the day after. Needless to say, 3 weeks after having cancelled my order with gamesbasement.co.uk, I have received no refund, have not received replies to my emails and cannot get an answer over the phone. It seems they have essentially stolen my money.

These are simply the facts, make your own mind up over whether you regard this to be acceptable.