Gap Factory

Ordered a coat from them, after payment they indicated that it has been backordered ( though it is still available in their site) so I have to wait for few weeks to ship but then they failed to ship it on the stated date. They asked me again to wait for couple more weeks but then again they failed to do that now they're cancelling my order. What a joke! I am so disappointed, I don't think I will ever use their site again! Horrible customer service! I was patient and this is the result.

I recently ordered a gap hoodie that was on sale, and there was absolutely no communication of when my order was supposed to ship out. Every time I wen't to go track order on their website it wouldn't even tell me the status of my order. I had to call them myself in order to get the information, just to find out that they are shipping it the first week of October, when I ordered it almost a month ago!

I recently placed an online order and unchecked the box for receiving email promotions. I'm getting at least 3/day and have unsubscribed about 6-7 times now, but they keep coming. Shame!

I purchased three hoodies for a girl for over $57 on August 13th. I was told that the package would be shipped online through UPS on Sunday, Monday and then by Tuesday the package was noted to have a claimed filed by the sender which is Gap. And I called the customer service number and I contacted Gap Outlet on Facebook. I was told to wait until the 24th of August and to call on the 25th even though UPS had the package shipped from Tennessee by the 18th and it never moved or was updated since the 18th. By the 21st, UPS noted to file a claim and that it was just not available to be delivered. That's odd. But, Gap Outlet refused to pay me a full refund for the $5 shipping. So, I got $52 instead of $57+ for a refund. I would add photos